+ In general a very good company to be with + Fast responses on questions + Very decent webhosting + Reliable - Sometimes Level 1 support wait to long before escalating a ticket - Email problems... See more
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Unfortunately there was a bit of a miscommunication about the correct DNS records. Those given to me via email and in the dashboard were not up to date. However their support team quickly resolved thi... See more
After an overnight changes to the server, I started facing some technical issues with emails. After I raised support the ticket, technical team addressed it promptly and resolved it.
Brixly has been my favorite hosting provider since the day they were established. What truly makes Brixly stand out is the combination of quality, value, and support. The best things about... See more
Company details
Written by the company
Unlimited Reseller Hosting on the worlds leading cloud NVME platform... Free Snapshot Backups Free Automated Migration Free CDN Integration Unlimited Free SSL Certificates Choice of cPanel or DirectAdmin
Contact info
Unit 1, Floor 1, Graphic House, Druid Street, LE10 1QH, Hinckley, United Kingdom
- 0330 229 2999
- sales@brixly.uk
- www.brixly.uk
4.2
Great
1K reviews
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Replied to 40% of negative reviews
Typically takes over 1 month to reply
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Brixly is an excellent hosting provider…
Brixly is an excellent hosting provider with a very powerful infrastructure and incredibly responsive support. As a reseller, I found that they check almost all the right boxes — reliability, performance, and customer service are all top-notch.
However, the main reason I eventually decided to leave was because of their “unlimited NVMe storage” policy. While they advertise it as unlimited, there’s actually a fair usage rule that limits individual websites to a maximum of 10GB. Any website that exceeds 10GB is excluded from their automated backup system.
For most small to medium websites, this isn’t a problem. But as a reseller, I sometimes work with clients who already have large, established websites — some using 18GB to 20GB of disk space. The fact that any data beyond 10GB wouldn’t be backed up made me feel uneasy, as I didn’t want to risk losing a client’s data in case of an emergency.
I really wish Brixly would consider raising that fair use limit to around 20GB or more. That would make things much more flexible for resellers like me. Otherwise, I’d have to turn away potential clients with larger websites, which makes it difficult to grow and sustain my business.
To be clear, all my hosted accounts contained only normal website files — no large archives, videos, or audio content. My only real issue was with the strictness of their fair use policy regarding backups. Other than that, Brixly’s service and performance are truly outstanding.
6 November 2025
Unprompted review
Reply from Brixly - Cloud and Reseller Hosting
Dennis Nind here – founder of Brixly and now CXO.
Thank you for such a detailed and thoughtful review. I really appreciate you taking the time to explain both what worked well for you and why you ultimately decided to move on.
I'm pleased to hear that our infrastructure, performance, and support all hit the mark for you – that's what we work hard to deliver every day. But I completely understand your concerns about the fair use policy on backups, particularly as a reseller working with established clients who have larger websites.
You've raised a genuinely valid point. The 10GB limit exists primarily to manage our backup infrastructure and ensure we can maintain reliable, fast backups for everyone. However, I can see how that creates challenges for resellers like yourself when you're working with legitimate, established sites that naturally exceed that threshold – especially when it's just normal website files and not abuse of the system.
This is exactly the sort of feedback we need to hear. I'm going to take this back to the team and have a proper discussion about whether we can raise that fair use limit or offer alternative backup solutions for reseller accounts with larger legitimate sites. You've made a strong case for it, and I think it's worth exploring.
Even though you've moved on, I wanted to say thank you for the time you spent with us and for leaving such constructive feedback. If circumstances change or we adjust our policies, I hope you'll consider giving us another look.
All the best with your business.
Cheers,
Dennis
Executive customer experience service by Brixly
Thank you Mr. Dennis for the executive customer experience! Brixly is the best hosting partner I could ever have worked with.
5 November 2025
Unprompted review
Reply from Brixly - Cloud and Reseller Hosting
Dennis here – thank you so much for this!
It was my pleasure to help, and I'm really glad we could sort things out for you. "Best hosting partner I could ever have worked with" is incredibly kind of you to say, and it's exactly what we strive for.
We're lucky to have customers like you, and I'm grateful for your support.
If you need anything else down the line, don't hesitate to get in touch.
All the best,
Dennis
Very Helpful!
Support team are always super helpful with tickets and quick to respond. Highly recommend!
27 October 2025
Unprompted review
Reply from Brixly - Cloud and Reseller Hosting
Dennis Nind here – founder of Brixly and now CXO.
Thanks so much for this! Quick responses and helpful support are what we're all about, so it's great to hear we're delivering that for you consistently.
The team work really hard to stay on top of tickets and get issues sorted quickly, so I'll make sure they see your feedback – it'll brighten their day.
Really appreciate the recommendation, and thanks for taking the time to leave a review!
Cheers,
Dennis
A Year and a Half In: Moving to Brixly Was the Best Decision
moved my reseller account to Brixly about a year and a half ago, and it has genuinely been the best decision I've made for my business. If you're considering switching providers, stop debating and make the move.
The transition was flawless. They handled the entire migration for my reseller account from my previous provider, making the process completely stress-free and smooth.
What truly sets Brixly apart is their support. It is top-notch—quick responses and immediate remedial action are the norm. Crucially, they routinely go out of their way to handle things that other service providers would actually charge for. This level of dedication and value is rare.
My absolute favorite aspect is their rock-solid uptime, but the fact that they genuinely listen to their customers is a close second and, I feel, one of the most important things a host can offer. They have a dedicated section for customer suggestions for new features or improvements, and I've personally seen them consider and implement our feedback.
If you are looking for reliability, incredible value, and a hosting partner who treats you like a partner, I cannot recommend Brixly highly enough.
1 November 2025
Unprompted review
Reply from Brixly - Cloud and Reseller Hosting
Dennis here!
Wow, thank you so much for taking the time to write such a detailed and thoughtful review. This honestly means the world to us.
Hearing that moving to us was the best decision for your business – and that a year and a half later you still feel that way – is exactly what we hope for with every reseller we work with. Your success is our success, and knowing we've delivered on that consistently is brilliant.
I'm particularly pleased the migration went smoothly for you. We know how stressful moving providers can be, so making that process as painless as possible is something we put a lot of effort into.
What you said about us going out of our way and handling things others would charge for – that's genuinely how we think hosting should work. We're not here to nickel and dime our customers; we're here to be long term partners in your business.
The bit about listening to customers really resonates with me personally. That suggestions section exists because we believe our customers often know what they need better than we do, and some of our best features have come directly from feedback like yours.
Thank you for your trust, your loyalty, and for recommending us so enthusiastically. If there's ever anything we can do better or anything you need, you know where I am.
All the best,
Dennis
Excellent Support
I had a few problems with the domain name I wanted being .fr
The support staff were excellent, responded very quickly and resolved the problem without fuss.
30 October 2025
Unprompted review
Reply from Brixly - Cloud and Reseller Hosting
Dennis here – thanks for this!
.fr domains can be a bit finicky with their specific requirements, so I'm glad the team managed to get it sorted for you quickly and without any hassle. That's exactly what we aim for – no fuss, just solutions.
Really appreciate you taking the time to leave a review, and I'm pleased we could help get your domain up and running.
If you need anything else, we're here!
Cheers,
Dennis
Error was fixed
Thank you for fixing the 503 Error that I had on my website!
20 August 2025
Unprompted review
Reply from Brixly - Cloud and Reseller Hosting
Dennis here – you're very welcome!
503 errors can be incredibly frustrating, so I'm glad we got that sorted for you quickly.
Thanks for taking the time to leave a review – much appreciated!
Cheers,
Dennis
I have multiple services with Brixly and very happy!
I have multiple services with Brixly including reseller hosting and a couple of VPS and the team have always been more than happy to help especially Dennis and Danny.
I have been with them for 7 years and it feels and no intentions of moving. Same great people despite growing bigger and bigger. Clear they spend good money on continual improvement with modern servers and CPUs etc.
Cheers Brixly.
24 October 2025
Unprompted review
Reply from Brixly - Cloud and Reseller Hosting
Dennis here – thank you so much for this, and for seven years of loyalty! That's a long time in hosting terms, and it means the world that you've stuck with us through all the changes and growth.
Having multiple services with us – reseller hosting and VPS – and still being happy after all these years is exactly what we're aiming for. I'm glad Danny and I have been able to help along the way, and it's brilliant to hear you've noticed our investment in keeping the infrastructure modern and up to scratch. That's something we're really committed to.
"Same great people despite growing bigger and bigger" – that's one of the nicest things you could say, genuinely. We work hard to keep that personal touch as we grow, and knowing it's still coming through is fantastic.
Thanks again for your continued trust and support. Here's to many more years!
Cheers,
Dennis
Outlook setup
The guys helped me configure my email client properly (legacy Outlook). Thank you so much!
7 August 2025
Unprompted review
Reply from Brixly - Cloud and Reseller Hosting
Dennis here – you're very welcome!
Legacy Outlook can be a bit of a pain to configure properly, so I'm glad the team got you sorted. Always happy to help with these things.
Thanks for taking the time to leave a review – much appreciated!
Cheers,
Dennis
Customer since early 2019, first class service!
I've been with Brixly since early 2019 and quite simply it's been an absolute pleasure, I cannot recommend them enough. The whole team are so knowledgeable, rapid to respond and their overall service is first class.
23 October 2025
Unprompted review
Reply from Brixly - Cloud and Reseller Hosting
Dennis Nind here – founder of Brixly and now CXO.
Thank you so much for this! Since early 2019 – that's over six years with us now, and knowing it's been "an absolute pleasure" all that time is wonderful to hear.
Having customers like you who've been with us from the early days and still feel that way means everything. The team work really hard to stay knowledgeable and responsive, so I'll make sure they see your kind words.
Thanks for sticking with us all these years and for the recommendation. We're lucky to have you.
Cheers,
Dennis
Very satisfied customer experience
A disgruntled ex intern had unauthorized access to a mailbox and had setup the mail as a proxy for sending a copious amount of emails, which had began to affect the bounce rate of all incoming and outgoing mails from our server.
The brixly support staff took time to run a mail diagnostic report and identified the backdoor, as well as recommending immediate actions to forestall future occurrences! Thanks Vanessa, your advice was as professional as possible.
Great support experience always with Brixly!
21 October 2025
Unprompted review
Reply from Brixly - Cloud and Reseller Hosting
Dennis Nind here – founder of Brixly and now CXO.
Blimey, that's quite a situation to deal with! Having a disgruntled ex-intern using a mailbox as a proxy is exactly the sort of thing that can cause serious headaches, so I'm really glad Vanessa and the team managed to identify the backdoor and get it sorted for you.
Running the full diagnostic and giving you actionable advice to prevent it happening again is exactly what we should be doing. I'll make sure Vanessa sees your feedback – she'll be chuffed to know her help made such a difference.
Security issues like this can be stressful, so thanks for trusting us to help you through it. If you ever need anything else, you know where we are.
Cheers,
Dennis
Solved SSL issues
I've been using them for 4 months now. So far, thing have been running smoothly. I had a small issue with my SSL certificate, and support installed it within 15 minutes. Good to know that a helping hand is near
21 June 2025
Unprompted review
Reply from Brixly - Cloud and Reseller Hosting
Dennis here – thanks so much for this!
Four months in and things running smoothly is exactly what we want to hear. I'm glad the team managed to sort your SSL certificate quickly – 15 minutes is pretty decent turnaround, and it's nice to know we were there when you needed us.
Really appreciate you taking the time to leave a review. If you need anything else as you continue with us, you know where we are!
Cheers,
Dennis
Brixly service and support
Since moving our charity's website to Brixly (now part of Enix) in 2022 I have been really impressed with the reliability of the website and the speed of response by their support team to my queries. It was definitely a good decision for us.
12 October 2025
Unprompted review
Reply from Brixly - Cloud and Reseller Hosting
Dennis Nind here – founder of Brixly and now CXO.
Thank you so much for this review, and for trusting us with your charity's website since 2022.
Knowing that we've provided reliable hosting and responsive support for a charity is particularly meaningful to us. You're doing important work, and the last thing you need is to be worrying about whether your website is up and running or whether you'll get help when you need it.
Really pleased to hear it's been a good decision for you. If there's ever anything we can do to support your charity better, please don't hesitate to get in touch.
All the best,
DennisRetry
Backup
Do not forget about backup. It is vital. I accidentally deleted some files on my eEommerce site and panicked. Thankfully, the support team helped me restore the full backup within 30 minites and helped me set up automatic daily backups. I appreciate your help!
23 July 2025
Unprompted review
Prompt Support Team Response
The Brixly team responded to my support ticket quickly and provided guidance on how to resolve the issue. They remained in contact till the issue was resolved so I felt supported the whole time.
29 September 2025
Unprompted review
Helped me.
Thank you for the help with the migration from my former provider. My website was not interrupted. I hope I will be good here.
17 July 2025
Unprompted review
Fantastic experience so far
Fantastic experience so far, loving my reseller! servers are much quicker than my last host.
25 September 2025
Unprompted review
Reliable! Helpful!
We’ve had a great experience with Brixly. The team are true professionals and always willing to help. Their support is reliable, responsive, and it feels like they genuinely care about their customers. Highly recommended!
15 September 2025
Unprompted review
Totally Worst Service
Totally Worst Service. I have been last 5 Year with Brixly. After Enix acquired, Brixly service down top to ZERO. Ticket not reply. Waiting 12 hours per ticket. Can not get proper solution.
Try to avoid Brixly now!
14 September 2025
Unprompted review
Reply from Brixly - Cloud and Reseller Hosting
I'm Dennis Nind, the original CEO of Brixly and now CXO following the Enix acquisition. I want to start by saying I'm genuinely sorry for the experience you've had with us.
You're absolutely right – our response times took a real hit during the transition, and that's simply not acceptable, especially for a loyal client who's been with us for five years. I won't make excuses for it. The integration was rougher than any of us anticipated, and our support suffered as a result.
I'm pleased to say we've been working flat out to get things back on track. Our average response time is now under 30 minutes, and we've recently rolled out live chat to all customers at no extra cost, with response times typically under 4 minutes. We're not perfect yet, but we're getting back to where we should be.
I'd really like to speak with you directly about your experience and see what we can do to make this right. I've tried to locate your account but haven't been able to find it in our system – would you mind getting in touch with me directly? To do so, please reach out via the Sales and Billing team on a ticket, and ask for the ticket to be forwarded to myself directly, where I would love the opportunity to discuss this further.
Again, I'm truly sorry we let you down.
All the best,
Dennis
Brixly transfer of accoubt ownership
Brixly facilitated the transfer of ownership in a proffesional manner. Online support was good and checksxwere made that everything had gone smoothly.
22 August 2025
Unprompted review
Bad hosting
Bad hosting, never trust this guy. support not reply already 24h , my services are down .
support not available , do not lost your money .be aware , this compagny is dangereous .
Extremely disappointing and I would not recommend
23 August 2025
Unprompted review
Reply from Brixly - Cloud and Reseller Hosting
Dennis Nind here – I was Brixly's original CEO and I'm now CXO following the Enix acquisition.
I've just read your review and I'm really sorry. There's no getting around it – we let you down. Having your services down and not getting a response for 24 hours is absolutely unacceptable, and I completely understand why you're warning others off.
The transition period was more challenging than we anticipated, and our support got stretched far too thin. Customers like yourself ended up waiting far longer than they should have, and that's on us.
We've been working hard to get things right again – response times are now averaging under half an hour, and we've added live chat that's typically answered in a few minutes.
I know that probably doesn't mean much to you at this point, but I'd genuinely like to understand what went wrong with your specific situation and see if there's anything I can do to help. The trouble is, I can't find your account from the review. If you're willing, please drop me a line by popping a ticket in to our sales department, and ask for the ticket to be forwarded to me personally, and I'll look into it as a priority for you to see what we can do to make things right.
Kind regards,
Dennis
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