+ In general a very good company to be with + Fast responses on questions + Very decent webhosting + Reliable - Sometimes Level 1 support wait to long before escalating a ticket - Email problems... See more
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Review summary
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Reviews shaping this summary
Unfortunately there was a bit of a miscommunication about the correct DNS records. Those given to me via email and in the dashboard were not up to date. However their support team quickly resolved thi... See more
After an overnight changes to the server, I started facing some technical issues with emails. After I raised support the ticket, technical team addressed it promptly and resolved it.
Brixly has been my favorite hosting provider since the day they were established. What truly makes Brixly stand out is the combination of quality, value, and support. The best things about... See more
Company details
Written by the company
Unlimited Reseller Hosting on the worlds leading cloud NVME platform... Free Snapshot Backups Free Automated Migration Free CDN Integration Unlimited Free SSL Certificates Choice of cPanel or DirectAdmin
Contact info
Unit 1, Floor 1, Graphic House, Druid Street, LE10 1QH, Hinckley, United Kingdom
- 0330 229 2999
- sales@brixly.uk
- www.brixly.uk
4.2
Great
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 40% of negative reviews
Typically takes over 1 month to reply
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Support is outrageously good
There support team continue to be the best in the business. I am so happy with choosing them to run my website.
And yes I did get support on New Years Day!
1 January 2026
Unprompted review
Very satisfied: 4,5 on 5
+ In general a very good company to be with
+ Fast responses on questions
+ Very decent webhosting
+ Reliable
- Sometimes Level 1 support wait to long before escalating a ticket
- Email problems and blacklisted IP adresses: they had them all the time i've been with them. It's a bit better lately but still not what it should be. Solve them for good and then they get 5 stars.
27 December 2025
Unprompted review
Brixly Has Nose-Dived Since the Enix Takeover — Proceed at Your Peril
Brixly’s decline since being absorbed by Enix has been nothing short of drastic. What was once a dependable hosting provider has become a masterclass in how to erode customer trust.
Email deliverability is now abysmal. Messages that should send instantly either vanish into spam filters or fail outright. For any business that depends on email, this alone is a deal-breaker.
Performance on their ‘premium’ servers is embarrassingly poor. Pages crawl, workloads stall, and the supposedly high-end hosting feels indistinguishable from budget-tier providers charging a fraction of the price.
And perhaps most concerning, their “unlimited storage” promise is a marketing illusion. Hidden in the small print is a 10GB cap — a far cry from anything resembling the word “unlimited.” Calling this misleading would be generous.
Brixly today is a provider trading on its former reputation while delivering a substandard, frustrating, and frankly disingenuous service. There are far better, faster, and more honest hosts out there. Avoid this one.
24 December 2025
Unprompted review
Reply from Brixly - Cloud and Reseller Hosting
I’m sorry to see you feel this way about the service. We take feedback regarding our transparency and performance very seriously, and I’d like to address your points directly with some current data.
Regarding email, we’ve actually seen a significant uplift in deliverability since moving to our own custom-built platform. By distributing delivery across thousands of unique IPs within our own infrastructure, we’re currently seeing a 99.8% success rate, which actually exceeds the performance we previously saw with third-party providers like MailChannels. If you’re seeing messages vanish, it suggests an isolated issue or a configuration specific to your domain that I’d be very keen to investigate for you.
On the subject of performance, our Premium nodes are intentionally over-provisioned. On average, they sit at just 20% utilisation, meaning there is a massive amount of headroom for CPU and RAM at any given time. If your sites are "crawling," that is certainly not the experience our hardware is designed to deliver, and I’d welcome a one-to-one review of your account to find out exactly where the bottleneck is occurring.
To touch on the "unlimited" storage—like almost every provider in the industry, "unlimited" refers to unmetered growth within the bounds of a Fair Usage Policy (FUP). This isn't a "marketing illusion" or a hard 10GB cap; we have thousands of clients successfully hosting far more data than that. These policies simply exist to prevent the service from being abused as a bulk file-storage or backup repository, which protects the performance for everyone else on the server. Put bluntly, if unlimited had no FUP's implied, then costs would be significantly higher, and the shared concept wouldn't exist - it does provide, however, a significant level of convenience over the traditional 'capped' storage levels.
I’d value the opportunity to discuss these points with you further and see if we can improve your outlook on the service. Please do reach out to our team and ask for me, Dennis Nind, directly.
Best regards,
Dennis Nind
CXO, Brixly
Very fast reaction time in the ticket system
The staff has a very fast reaction time in the ticket system. They are friendly and working professional. Every time I opened a ticket I got quick response after a few minutes and the problem got solved within the next one or two hours. Sometimes even faster.
20 December 2025
Unprompted review
technical team addressed it promptly
After an overnight changes to the server, I started facing some technical issues with emails. After I raised support the ticket, technical team addressed it promptly and resolved it.
10 December 2025
Unprompted review
These people are not paying their…
These people are not paying their licenses on time, and now we cannot access our emails because an expired license message appears.
Service: Workspace
Stay away from this people!
18 December 2025
Unprompted review
Great service
17 December 2025
Unprompted review
Always happy with the service of…
Always happy with the service of Brixly!
Been using them for a number of years for my customer's websites and they've been very helpful and reasonable when needed :)
10 December 2025
Unprompted review
Brixly hosting does more than host they care!
I’ve been using Brixly for several years– Cloud and Reseller Hosting for some time now, and I can confidently say their support has been nothing short of outstanding. When I encountered a technical issue as a reseller, their team responded almost immediately — prompt, professional, and deeply knowledgeable.
They didn’t just apply a quick fix; they took the time to diagnose the root cause, clearly explained their solution, and followed up to ensure everything stayed stable. What could’ve been a stressful disruption turned into a seamless experience thanks to their responsiveness and expertise.
If you’re looking for a hosting provider whose support team truly cares and delivers fast — especially in the reseller space — Brixly is a rare find. Highly recommended.
5 December 2025
Unprompted review
We encountered an issue with our Python…
We encountered an issue with our Python environment, and they provided us with excellent support.
3 December 2025
Unprompted review
Great support
Great support! The team responded quickly and solved my issue professionally. Very satisfied with the service.
3 December 2025
Unprompted review
Friendly and professional
As a long time reseller customer of Brixly I have always been impressed with the friendliness and professional competence of the technical support team. There have been periods when issues and response times have been frustrating, but recent improvements are very welcome. My last two tickets have been promptly investigated, issues fixed and explanation provided - which is great.
25 November 2025
Unprompted review
ruining those of us who work as resellers
Support takes an average of 5 hours to respond and provides no solution.
They don't read the messages.
They close the tickets and then reply that it was a mistake.
I've had an email system problem for two months and still haven't received a response or a solution.
They previously had a 10/10 service, today they have a 2/10 service.
1 December 2025
Unprompted review
Brixly.uk has been outstanding
Brixly.uk has been outstanding. Their hosting is fast, reliable, and easy to manage. Support responds quickly and solves issues professionally. I’m extremely satisfied and highly recommend their services to anyone needing quality hosting
17 November 2025
Unprompted review
Reply from Brixly - Cloud and Reseller Hosting
Dennis Nind here – founder of Brixly and now CXO.
Thank you so much for taking the time to leave such kind words. It's genuinely made my day reading this.
Reviews like yours remind us why we do what we do, and it's brilliant to hear that our hosting and support are hitting the mark for you. Fast, reliable hosting with responsive support is exactly what we aim for, so knowing we're delivering that for you is fantastic.
Our team works incredibly hard to keep things running smoothly and to respond quickly when issues crop up, so I'll make sure they see your feedback – it'll mean a lot to them.
Thanks again for your support and for recommending us. If there's ever anything we can do better or if you need anything at all, you know where we are.
Reply from Brixly - Cloud and Reseller Hosting
Dennis Nind here – founder of Brixly and now CXO.
Thanks so much for this! Short and sweet, but it means a lot to us.
"As usual" is exactly what we love to hear – consistency is what we're all about, and knowing we're delivering that for you is brilliant.
Really appreciate you taking the time to leave a review. If you ever need anything, we're here.
Cheers,
Dennis
Best support from Dennis at Brixly
Dennis helped in very quick and professional way on the Live Chat!
12 November 2025
Unprompted review
Reply from Brixly - Cloud and Reseller Hosting
Dennis here – thanks very much for this!
I remember our chat, and I'm glad I could get things sorted for you quickly. It's always nice when I get the chance to jump on live chat and help out directly!
Really appreciate you taking the time to leave a review. If you need anything else down the line, you know where to find us!
Cheers,
Dennis
Tqniyat.com Review
I’ve been using Brixly for a while now, and honestly, they’re one of the best hosting providers I’ve ever worked with.
The service is stable, fast, and perfectly managed — but what really makes them stand out is their support team.
They respond quickly, understand technical issues deeply, and always go the extra mile to help.
As a reseller, I’ve tried several companies before, but Brixly has been the most reliable and professional by far.
Highly recommended!
11 November 2024
Unprompted review
Reply from Brixly - Cloud and Reseller Hosting
Dennis Nind here – founder of Brixly and now CXO.
Thank you so much for this review. As a reseller myself in the early days, I know how important it is to have a provider you can genuinely rely on, so hearing that we've earned that trust from you means a great deal.
I'm particularly pleased to hear our support team have impressed you with their technical knowledge and willingness to go the extra mile. That's exactly the standard we set for ourselves, and it's brilliant to know they're delivering it consistently for you.
Having tried several providers before settling on us is high praise indeed – we don't take that lightly. Thanks for sticking with us and for recommending us to others.
If there's ever anything we can do to support your business better, just give us a shout. We're here to help you succeed.
All the best,
Dennis
A long-time client of Brixly
I have been a long-time client with you, and I have 20 accounts in Brixly. I am a Premium Reseller and have many WHM panels. I am very confident in Brixly. There was a time when I was about to leave and move all my clients, due to delays in technical support and problem resolution. However, the CEO of Brixly personally contacted me, solved all the issues, and even gave me a gift. Since then, no problems have occurred until now. I currently have around 50 clients and approximately 50 domains in my accounts. I wish you continued progress and success.
10 November 2025
Unprompted review
Reply from Brixly - Cloud and Reseller Hosting
Dennis here – thank you so much for this review. It means the world to me, genuinely.
I remember our conversation well, and I'm really glad we managed to turn things around for you. Knowing you were close to leaving with all 20 accounts was a proper wake-up call, and I'm just grateful you gave us the chance to put things right.
Having a Premium Reseller like yourself, with 50 clients and that many domains trusting us with their hosting, is something we never take for granted. The fact that you've stuck with us through the rough patch and are now confident in our service again – that's everything to us.
Your success is our success, and knowing things have been running smoothly since then is exactly what we're aiming for across the board.
Thank you for your loyalty, your patience during the difficult times, and for continuing to trust us with your business and your clients. If you ever need anything at all, you know I'm just a message away.
Wishing you and your clients all the best.
Cheers,
Dennis
I Just Can’t Stop Praising Brixly!
I reached out for advice on a cPanel migration — something I honestly thought was impossible. But the Brixly team once again proved why they stand out. They guided me through it effortlessly and made the whole process smooth and successful.
I just can’t stop giving them good reviews — when service is this good, it deserves to be celebrated!
10 November 2025
Unprompted review
Reply from Brixly - Cloud and Reseller Hosting
Dennis Nind here – founder of Brixly and now CXO.
This has absolutely made my day! Thank you so much.
cPanel migrations can be tricky, and I'm chuffed to bits that the team managed to guide you through it smoothly. It's exactly the kind of challenge our lot enjoy getting stuck into, and knowing they made what seemed impossible feel effortless is brilliant to hear.
"I just can't stop giving them good reviews" – honestly, that's the best compliment we could ask for. We work hard to get things right, and when customers like you take the time to celebrate that, it gives the whole team a real boost.
Thank you for your continued support and for spreading the word. If you ever need anything else – migration-related or otherwise – you know where we are.
Cheers,
Dennis
Great People!
Excellent products and service, they are great people to deal with! - Friendly, efficient and always go the extra mile!
7 November 2025
Unprompted review
Reply from Brixly - Cloud and Reseller Hosting
Dennis here – thanks so much for this lovely review!
"Great people to deal with" is exactly what we aim for. At the end of the day, hosting can be a bit technical and sometimes stressful, so having a team that's friendly and willing to go that extra mile makes all the difference.
Really appreciate you taking the time to share this. It means a lot to all of us.
If you ever need anything, you know where to find us!
Cheers,
Dennis
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