Website clear and informative - easy to find what one wants and easy to book. Booking process also easy - except that if you want to compare prices from one day to the next you have to enter all... See more
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Review summary
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We make one trip each year to France and always use Brittany Ferries. Their sailing times/days are convenient for us. We enjoy the on-board facilities and the staff are always friendly and approachabl... See more
We spoke to Genevieve today who was patient with us while we explained our issue, then she found a solution and sorted everything out for us quickly and with no fuss. What a kind and helpful lady. Br... See more
Very helpful and constructive agent on the phone. Really thought about tricky options and remained cheerful and friendly throughout. Of course it had taken far too long before all that hanging on the... See more
Company details
Written by the company
Brittany Ferries is your route to an extraordinary time in France and Spain. With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be ideally placed to begin your self-drive break in some of the most stunning landscapes the continent has to offer. Offering the widest choice of cross-Channel ferry routes to France and northern Spain, we have a fleet of spacious and comfortable cruise ferries and also operate a high-speed ferry service to France during the summer months. With elegant surroundings, stylish bars and superb restaurants, not to mention our award-winning service and excellent onboard facilities, you can just sit back, unwind and enjoy the experience.
Brittany Ferries
Written by the company
- Fabulous Destination
- We travel to beautiful regions: culturally rich, naturally breath-taking and ready to be explored. Discover the rolling hills of green Spain, the secluded coves of beautiful Brittany or the medieval delights of the Dordogne.
- Life-Affirming Space and Freedom
- Travel by sea is enriching, safe and with our green fleet, you can travel with an easy conscience and enjoy the freedom of exploring the open spaces on board and the wide open roads of France and Spain. Relax, unwind and sail away.
- Leading Service
- Our experienced teams offer personal, professional care. We’re people who like people and we love to help. There are lots of ways to engage with us; we love to hear your stories, see your photos, learn from your experiences and share your travel expertise.
- Award Winning
- British Travel Awards Winner: - Best Ferry Company - Best Travel Company To Central/ Western Europe - Best Travel Company To Southern Europe/ Canaries - Best Travel Company For Family Holidays. British Travel Awards Silver: - Best Travel Company For Summer Sun Holidays. Globe Travel Awards Winner: - Best Ferry Company. Telegraph travel awards: - Best Ferry company 7 years
- Latest Updates
- You can read our latest news and even hear direct from our CEO by visiting our website www.brittany-ferries.co.uk
Contact info
Millbay, PL1 3EW, Plymouth, United Kingdom
- 0330 159 7000
- www.brittany-ferries.co.uk
4.5
Excellent
93K reviews
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Easy and efficient way to book
Booking was easy to do. I found the date and time I wanted.
1 September 2026
Good trips rubbish booking system
The trip on Brittany Ferries is always enjoyable
But the booking system rarely goes smoothly as I can never get back to the app after authorising with my bank in time!!! I have to use my lap top and my mobile to ensure it goes through.
2 September 2026
Great website
The online booking process extremely easy to use .
Clear information regards cabins etc.
1 September 2026
Brittany Ferries
Brittany Ferries took notice of our booking form request to be close to a lift for our disabled son without having to ring and check
31 August 2026
It’s so easy!
Clear, simple questions, just wish more websites would be so easy to use
Top marks
1 September 2026
I am writing to formally submit a serious complaint regarding the unacceptable standard of service and treatment my family and I received during our recent return journey between Plymouth and Santande
I am writing to formally submit a serious complaint regarding the unacceptable standard of service and treatment my family and I received during our recent return journey between Plymouth and Santander, booking reference XG62542, traveling under membership V0LLDF.
I have been a loyal customer for 15 years, and over this time I have always held your service in high regard. However, this latest trip was by far the worst experience we have ever endured—so much so that we have sadly decided it will be our final journey with your company.
Outward Journey: Plymouth → Santander
Upon boarding and taking our seats in the Flora Restaurant, we immediately felt targeted and extremely uncomfortable. Two members of staff were observed talking continuously while staring directly at our table. Whether or not their conversation concerned us, their unprofessional and discourteous behavior created an atmosphere of hostility that ruined the start of our voyage.
When we arrived in Santander, disembarkation was a complete nightmare. The new ID verification system was poorly managed, slow, and confusing—causing unnecessary delays and frustration for all passengers. It appeared to be implemented without adequate planning or guidance for travelers.
Return Journey: Santander → Plymouth
We hoped for an improvement on the return crossing, but the situation was equally disappointing. Again in the Flora Restaurant:
• The buffet was severely depleted: very limited food options, missing drinks, and no desserts whatsoever.
• When drinks were eventually restocked, there were no glasses available—a basic and unacceptable oversight.
• Other nearby passengers also complained; we overheard a manager admit the issues were due to chronic understaffing. While I appreciate staffing challenges, paying customers should never be expected to accept substandard, incomplete service as a result.
Additionally, the bar service was unprofessional and unwelcoming. One member of bar staff—described as a young, short-haired man—was rude, unhelpful, and lacked basic politeness when serving us. His attitude was hostile and dismissive, adding further to our distress.
Financial & Overall Impact
For this return trip, we spent approximately £2,200 on tickets and on-board catering. It is unacceptable to pay such a significant amount of money only to be met with rude staff, unavailability of food/drinks, poor organization, and a total lack of customer care.
We have traveled with you for well over a decade, but this experience has left us feeling undervalued, disrespected, and deeply disappointed. We had looked forward to a relaxing journey, but instead faced stress, discomfort, and poor service throughout.
31 August 2026
Unprompted review
It was the most frightening experience…
It was the most frightening experience of my life. Staff on the ferry told passengers that they wouldn’t usually sail in those adverse weather conditions but the captain decided to go regardless. Everyone was petrified, very unwell and it was a traumatic experience
29 August 2026
Easy and pretty straightforward to book…
Easy and pretty straightforward to book a ferry
1 September 2026
My husband was unable to log in to his…
My husband was unable to log in to his (long held) account with his usual password. The reset password option did not work either so we tried the phone line. Due to the 'exceptionally high demand' we finally decided to open a new account in my name. The booking process then worked easily but it was not what we wanted to have to do.
A good outcome after an infuriating hour or so....
29 August 2026
The booking procedure has improved…
The booking procedure has improved enormously.
It is now much easier to review different options and modify as you proceed.
Overall the Brittany Ferries experience has been positive over the years and the benefits of the loyalty programme much appreciated.
Love the new vessel on the Portsmouth Caen crossing.
1 September 2026
Polite helpful staff member
Rang to clarify how to book an extra on the website. Very helpful man helped us navigate the site and ensured we were in the right place.
1 September 2026
Booking amendment
I had to amend a booking at short notice and found the whole operation easy and quick.
29 August 2026
Straightforward booking experience on…
Straightforward booking experience on the webpage to make a booking with all it requires. 😊😊
1 September 2026
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