Requested a quote for a new boiler. Advisor was delayed due to traffic but called to give a revised appointment time. Very thorough and gave us options rather than just one product. No pressure. Very... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Boiler serviced today, same engineer as last year who then also fixed the hot water supply to a radiator not working, been fine since. Rang to confirm time of arrival. Prompt, tidy, efficient. Very ha... See more
Company replied
We had no hot water on a Sunday rang for Engineer at 8.50 given apt.12-6pm. Engineer rang in area could call at 11am brilliant bloke sorted it very professional cannot praise British Gas enough we are... See more
Company replied
The engineer texted to advise the time of his visit and arrived promptly. He was very efficient and courteous. He left the premises scrupulously clean and in good condition. He satisfied my questions... See more
Company replied
Company details
- Electric Utility Company
- Electrician
- Gas Company
- Gas Installation Service
- Plumber
- Property Management Company
Written by the company
At British Gas we’ve been looking after the homes of Britain for years – heating kitchens, lighting lamps and much more. And from our earliest beginnings we’ve had one aim in mind: to serve British homes and businesses, and find new ways to make life at home better and run more smoothly. This is why British Gas is the UK’s leading energy supplier, serving around 11 million homes. We also provide a comprehensive range of services including boiler installation, servicing of electrical systems, appliances and plumbing and drains. Visit our website for more information.
Contact info
Maidenhead Road, SL4 5GD, Windsor, United Kingdom
- www.britishgas.co.uk
4.5
Excellent
353K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Although I fine it difficult getting…
Although I fine it difficult getting through to your company.
Staff is plaseent and helpful.
Seem to try hard to be helpful.
15 August 2026
Unprompted review
Reply from British Gas
Hello Gloria, thanks for taking the time to leave a review!
We are always working to improve our service & your feedback helps! I'm glad to read your lovely comments about the agents, they are really appreciated!
Thanks again, Natasha
Steve the engineer was very friendly…
Steve the engineer was very friendly and helpful.
25 August 2026
Unprompted review
Reply from British Gas
Hello Geoffrey, thanks so much for your lovely review, it is really appreciated! ^Natasha
Engineers were very respectful and…
Engineers were very respectful and helpful. They hardly interrupted the house routine at all.
20 August 2026
Unprompted review
Reply from British Gas
Hello Frank, thanks so much for your lovely comments, they are really appreciated! ^Natasha
Easy to contact and arrange a repair
Easy to contact and arrange a repair. No problems and good value for money
25 August 2026
Unprompted review
Reply from British Gas
Hello Colin, thanks so much for your review!
I'm so glad to hear it was easy to arrange the repair!
Thanks again, Natasha
Job done with no problems
25 August 2026
Unprompted review
Reply from British Gas
That's wonderful to hear! We're so pleased that everything went smoothly and that you had a positive experience with us. Thank you for sharing your feedback. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Annual Service
From arranging appointment to carrying out the inspection was courteous and professional.
25 August 2026
Unprompted review
Reply from British Gas
Thank you for your fantastic 5-star review! We're delighted to hear that the process, from scheduling to the inspection itself, was courteous and professional. We truly appreciate your positive feedback! If you need any help in future David, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Great communication
BG contacted me to renew my boiler check. Engineer was punctual, friendly, talked me through the service.
25 August 2026
Unprompted review
Reply from British Gas
Thank you for your wonderful five-star review! We're so pleased to hear that our engineer was punctual and friendly, and that they clearly explained the service to you. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Reply from British Gas
That's wonderful to hear! We're so pleased you found our service to be friendly, professional, and efficient. Thank you for your positive feedback. We truly appreciate it. If you need any help in future Lou, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Great Service
Good communication, care taken when carrying out the work. Everything was explained in detail and any questions were answered comprehensively. I am satisfied with the service received and as such I would give 5 stars for British Gas.
25 August 2026
Unprompted review
Reply from British Gas
We're so pleased to hear you were satisfied with the service received! It's wonderful that our team communicated well, took care with the work, and answered all your questions comprehensively. Thank you for your 5-star rating. If you need any help in future Stephen, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Mixed
Excellent and professional service, but the original booked appointment was for the previous week, the engineer did not show up, No explanation given and talking to the online chat resulted in no response from management. Extremely poor customer relations,
25 August 2026
Unprompted review
Reply from British Gas
I'm very sorry to hear about the issues you experienced with your appointment and the lack of communication. It's truly disappointing when an engineer doesn't show up and you don't receive an explanation. I understand your frustration with the online chat not providing a response from management. We’d appreciate the opportunity to investigate this further Ken. Please contact us via private message on Facebook, X, LinkedIn, or Instagram and include #Trustpilot along with a brief summary of your review so we can assist as soon as possible.
Great service as always !!!
The engineer turned up on time, carried out the necessary work quickly and efficiently and explained exactly what he was doing and why - perfect 👌
25 August 2026
Unprompted review
Reply from British Gas
We're so pleased to hear that our engineer arrived on time and carried out the necessary work quickly and efficiently. It's wonderful to know that everything was explained clearly! If you need any help in future Denise, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
No hot water
No hot water, the engineer came the next day and inspected the boiler and the circuit board was shot at. Andy, the engineer rang round his colleagues to see if anyone had one in their vehicles. He then did a round trip to pick it up. I was so grateful he made sure I had hot water once again. Was very polite and took away any rubbish.
25 August 2026
Unprompted review
Reply from British Gas
It's wonderful to hear about the exceptional service you received from our engineer. We're so pleased that he went above and beyond to ensure you had hot water again, and that his politeness and efficiency made such a positive impression. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Where do i start UNDERHANDED thieving…
Where do i start UNDERHANDED thieving company. For people on benefits this company need to make things crystal clear. They say we can help with your bills / for instance i was told i would pay £49 per month, i have a smart meter now which lets you know what you owe and its not £49 its £79 so while your direct debit is paying £49 the account is accumulating an extra £30 per month in the background. So obviously there is now exyra to pay but lets not forget the threatening bailiffs letter in the mean time adding on their fees. So not only are they unclear as to your total cost when signing up, if you are on benefits please dont fall for the old guff about we can help reduce your bills, its crap British Gas are no better than loan sharks, its ok for them to give their CEO'S million pound raises and post profits of Billions no wonder they can do this when ripping off the general population
25 August 2026
Unprompted review
Reply from British Gas
I am truly sorry to hear about the incredibly frustrating experience you've had with your billing and the financial stress it has caused. It's clear there's been a significant misunderstanding regarding your payments and account balance, and I sincerely apologize for the distress this has caused, especially with the added worry of collection letters. We’d appreciate the opportunity to investigate this further Gary. Please contact us via private message on Facebook, X, LinkedIn, or Instagram and include #Trustpilot along with a brief summary of your review so we can assist as soon as possible.
Annual boiler service
The Engineers are friendly and very thorough when servicing the boiler.
25 August 2026
Unprompted review
Reply from British Gas
Thank you for your fantastic 5-star review! We're so pleased to hear that our engineers were friendly and thorough when servicing your boiler. We truly appreciate your positive feedback! If you need any help in future Kathy, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Engineer Tara was very attentive
Engineer Tara was very attentive, knowledgeable and gave us great advice. She kept us informed as we had a follow up appointment the next day. Very good customer service
25 August 2026
Unprompted review
Reply from British Gas
It's wonderful to hear that our engineer made such a positive impression! We're thrilled that their attentiveness and knowledge shone through, and that you felt well-informed about your follow-up appointment. Thank you for sharing your fantastic experience. If you need any help in future Patricia, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
The engineer who attended was fab
The engineer who attended was fab - very personable and efficient - said what he’d done today and what might be needed in the future - really great service, thank you, Sean
25 August 2026
Unprompted review
Reply from British Gas
It's wonderful to hear that our engineer made such a positive impression! We're thrilled that their personable and efficient service, along with their clear communication, led to such a great experience for you. Thank you for sharing your fantastic feedback. If you need any help in future Sean, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
The work was undertaken efficiently …
The work was undertaken efficiently and with care
25 August 2026
Unprompted review
Reply from British Gas
We're so pleased to hear that the work was carried out efficiently and with such care. Your positive feedback is truly appreciated! If you need any help in future Diana, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Very professional
Very punctual, polite and professional service from an experienced engineer when servicing the boiler.
25 August 2026
Unprompted review
Reply from British Gas
That's wonderful to hear! We're so pleased that you found our service punctual, polite, and professional when servicing your boiler. Thank you for sharing your positive experience with us. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
We had a appointmet booked from 08.00…
We had a appointmet booked from 08.00 to 12.00 with British gas to sort out our smart metre s which were fitted 2 years ago. British gas messaged at 16 38 saying slrry for cancelling , i took day of work for the appolntment so not best impressed with British Gas
25 August 2026
Unprompted review
Reply from British Gas
We sincerely regret the inconvenience caused by the cancellation of your smart meter appointment. We understand your frustration, especially after taking time off work. We are reviewing our scheduling processes to prevent similar occurrences. We’d appreciate the opportunity to investigate this further Tony. Please contact us via private message on Facebook, X, LinkedIn, or Instagram and include #Trustpilot along with a brief summary of your review so we can assist as soon as possible.
Reply from British Gas
We're so pleased to hear that our engineer was clear and efficient during their visit. Thank you for taking the time to share your positive feedback with us! If you need any help in future Sue, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.