Requested a quote for a new boiler. Advisor was delayed due to traffic but called to give a revised appointment time. Very thorough and gave us options rather than just one product. No pressure. Very... See more
Company replied
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Review summary
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Reviews shaping this summary
Boiler serviced today, same engineer as last year who then also fixed the hot water supply to a radiator not working, been fine since. Rang to confirm time of arrival. Prompt, tidy, efficient. Very ha... See more
Company replied
We had no hot water on a Sunday rang for Engineer at 8.50 given apt.12-6pm. Engineer rang in area could call at 11am brilliant bloke sorted it very professional cannot praise British Gas enough we are... See more
Company replied
The engineer texted to advise the time of his visit and arrived promptly. He was very efficient and courteous. He left the premises scrupulously clean and in good condition. He satisfied my questions... See more
Company replied
Company details
- Electric Utility Company
- Electrician
- Gas Company
- Gas Installation Service
- Plumber
- Property Management Company
Written by the company
At British Gas we’ve been looking after the homes of Britain for years – heating kitchens, lighting lamps and much more. And from our earliest beginnings we’ve had one aim in mind: to serve British homes and businesses, and find new ways to make life at home better and run more smoothly. This is why British Gas is the UK’s leading energy supplier, serving around 11 million homes. We also provide a comprehensive range of services including boiler installation, servicing of electrical systems, appliances and plumbing and drains. Visit our website for more information.
Contact info
Maidenhead Road, SL4 5GD, Windsor, United Kingdom
- www.britishgas.co.uk
4.4
Excellent
353K reviews
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Trustworthy and professional
He arrived dead on time and a polite phone call beforehand carried out the repair with complete professionalism was very clean and tidy and the boiler was running better than before would highly recommended
24 August 2026
Unprompted review
Reply from British Gas
That's wonderful to hear! We're so pleased that the engineer arrived on time, was polite, and carried out the repair with complete professionalism. It's great to know they were clean and tidy and that your boiler is running better than before. If you need any help in futureMichael , please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Our engineer was extremely helpful and…
Our engineer was extremely helpful and friendly. We are absolutely delighted with our hive system
24 August 2026
Unprompted review
Reply from British Gas
This is wonderful to hear! We are so pleased that our engineer provided such helpful and friendly service, and that you are delighted with your system. Thank you for sharing your positive experience. If you need any help in future Mrs S Buchanan, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Engineer was very polite
Engineer was very polite, very knowledgeable and went to much trouble to sort out the issue.
24 August 2026
Unprompted review
Reply from British Gas
Thank you for your wonderful 5-star review! We're so pleased to hear that our engineer was polite, knowledgeable, and went the extra mile to resolve the issue. We truly appreciate your feedback! If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
A very polite and professional engineer…
A very polite and professional engineer nothing was too much trouble as an elderly customer it was reassuring such engineers still exist
24 August 2026
Unprompted review
Reply from British Gas
Thank you for your wonderful feedback! We're so pleased to hear that our engineer was polite and professional, and that nothing was too much trouble. It's truly reassuring to know that our team provides such a positive experience, especially for our elderly customers. We appreciate you sharing your kind words. If you need any help in future Patrick, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Boiler service 24th August 2026
My latest experience as a BG customer is overall a positive one. The engineer came out and completed a boiler service in an efficient manner and stuck to the appointment time. The engineer was friendly polite and professional. I had no botheration with cancellation of appointment like I experienced a few years ago. BG seem to have improved just hope they keep on improving.
24 August 2026
Unprompted review
Reply from British Gas
It's fantastic to hear that your recent experience was a positive one! We're so pleased the engineer was friendly, polite, and professional, and that your appointment went smoothly. We truly appreciate your feedback and hope to continue improving. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Excellent service provided by competent…
Excellent service provided by competent engineers
24 August 2026
Unprompted review
Reply from British Gas
That's fantastic to hear! We're so pleased that our engineers provided excellent service. Thank you for sharing your positive experience with us. If you need any help in future Nigel, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Pay for Homeserve - good to do
Pay for Homeserve. Gas Boiler maintenance and check annually is free: very reassuring and good to have. First time I used electrical repair: well equipped and knowledgeable- very happy indeed. All back working fine.
24 August 2026
Unprompted review
Reply from British Gas
Thank you for your fantastic review! We're so pleased to hear that your annual boiler maintenance and check provides you with reassurance. It's wonderful that our electrical repair service left you very happy and that everything is now working fine. Your feedback is greatly appreciated! If you need any help in future Fran, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Very professional
Engineer's annual boiler service went very well. Engineer was very helpful passing on a few tips and extremely professional.
24 August 2026
Unprompted review
Reply from British Gas
That's wonderful to hear! We're so pleased that your annual boiler service went very well and that our engineer was helpful, professional, and provided useful tips. We always aim for our customers to have such a positive experience. If you need any help in future Brian, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Easy to book an appointment and…
Easy to book an appointment and experienced engineer attended.
24 August 2026
Unprompted review
Reply from British Gas
Thank you for your fantastic 5-star review! We are so pleased to hear that booking an appointment was easy and that you had a positive experience with our experienced engineer. We truly appreciate your positive feedback. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you 😊
For the five years I have used British…
For the five years I have used British Gas I have only received excellent service would recommend to friends and family.
24 August 2026
Unprompted review
Reply from British Gas
Thank you so much for your wonderful feedback! We are delighted to hear that you've consistently received excellent service from us over the past five years. We truly appreciate you recommending us to your friends and family. If you need any help in future Mr I Beech, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Boiler Service
The engineer took time to explain what he needed to do and why he was doing it
24 August 2026
Unprompted review
Reply from British Gas
Thanks so much for taking the time to share your positive experience! We're delighted to hear that our engineer clearly explained the work being done. If you need any help in future Mark Harrison, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Reply from British Gas
Hi Bridget, thank you for letting us know the service was excellent. We value you as a customer and it’s great to hear we met your expectation and more. Thank you for trusting us to look after your boiler and keeping you safe.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Reply from British Gas
Hi John, thank you for letting us know the service was excellent. We value you as a customer and it’s great to hear we met your expectation and more. Thank you for trusting us to look after your boiler and keeping you safe.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
A good experience throughout
A good experience throughout. Job and each stage explained well
24 August 2026
Unprompted review
Reply from British Gas
It's wonderful to hear that you had such a good experience and that each stage of the job was well-explained. We always aim to keep our customers fully informed throughout the process. If you need any help in future Mr Asquith, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Engineers are friendly customer service…
Engineers are friendly customer service agents a extremely helpfull and the tarrifs are the best ive seen in a long time
21 August 2026
Unprompted review
Reply from British Gas
That's fantastic to hear! We're so pleased that you found our engineers to be friendly and helpful, and that our tariffs are working well for you. We always strive to provide excellent service and great value. If you need any help in future Kieran, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Very helpful and respectful in our…
Very helpful and respectful in our property and explained the situation with us
24 August 2026
Unprompted review
Reply from British Gas
Thank you for your fantastic 5-star review! We're delighted to hear that our team was helpful and respectful during their visit and clearly explained the situation to you. We truly appreciate your positive feedback. If you need any help in future Elizabeth, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
The engineer was quick ,friendly and…
The engineer was quick ,friendly and showed me exactly what to do if the same thing happened again.
24 August 2026
Unprompted review
Reply from British Gas
Thank you for your fantastic 5-star review! We're so pleased to hear that our engineer was quick, friendly, and provided clear instructions for future reference. We truly appreciate your positive feedback! If you need any help in future Miss Clarke, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Reply from British Gas
Thank you for your fantastic 5-star review! We're so pleased to hear that you found our service to be efficient, professional, and great. We truly appreciate you taking the time to share your positive feedback. If you need any help in future Sarah, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
The engineer made it a very good job he…
The engineer made it a very good job he did what he had to do with ease you can trust British gas they always tell you what has to be done and they get straight to its a very good company and always do a good job then leave it clean when finished
21 August 2026
Unprompted review
Reply from British Gas
Thank you for your fantastic 5-star review! We're so pleased to hear that our engineer did a very good job and that you trust our service. It's wonderful to know you find us to be a good company that leaves things clean. If you need any help in future Janet, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Service engineer
Engineer contacted us with arrival time, was respectful of the property was friendly and efficient.
24 August 2026
Unprompted review
Reply from British Gas
Thank you for your fantastic 5-star review! We're delighted to hear that our engineer contacted you with their arrival time and was respectful, friendly, and efficient during their visit. We truly appreciate your feedback! If you need any help in future Michael, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
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