Recently changed our insurance for boiler to BG so they arranged for an inspection. Andy who was very professional went over and above - even went up into the loft to check the flue. Also suggested a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really helpful, knowledgeable surveyor, able to answer all our questions about renewing boiler as against getting heat source pump. Package with new boiler, thermostat, flue and flushing of system loo... See more
Company replied
Dave was the engineer who attended my home to fit an isolation switch at the meter. He was so professional but took time to be warm and helpful. The job was executed to the highest standard and he too... See more
Company replied
I have been with British Gas for many years having the check up once a year. Having recently moved they came out and checked everything in the new place. It gives me a great sense of security knowing... See more
Company replied
Company details
- Electric Utility Company
- Electrician
- Gas Company
- Gas Installation Service
- Plumber
- Property Management Company
Written by the company
At British Gas we’ve been looking after the homes of Britain for years – heating kitchens, lighting lamps and much more. And from our earliest beginnings we’ve had one aim in mind: to serve British homes and businesses, and find new ways to make life at home better and run more smoothly. This is why British Gas is the UK’s leading energy supplier, serving around 11 million homes. We also provide a comprehensive range of services including boiler installation, servicing of electrical systems, appliances and plumbing and drains. Visit our website for more information.
Contact info
Maidenhead Road, SL4 5GD, Windsor, United Kingdom
- www.britishgas.co.uk
4.4
Excellent
353K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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A good experience throughout
A good experience throughout. Job and each stage explained well
24 August 2026
Unprompted review
Reply from British Gas
It's wonderful to hear that you had such a good experience and that each stage of the job was well-explained. We always aim to keep our customers fully informed throughout the process. If you need any help in future Mr Asquith, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Engineers are friendly customer service…
Engineers are friendly customer service agents a extremely helpfull and the tarrifs are the best ive seen in a long time
21 August 2026
Unprompted review
Reply from British Gas
That's fantastic to hear! We're so pleased that you found our engineers to be friendly and helpful, and that our tariffs are working well for you. We always strive to provide excellent service and great value. If you need any help in future Kieran, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Very helpful and respectful in our…
Very helpful and respectful in our property and explained the situation with us
24 August 2026
Unprompted review
Reply from British Gas
Thank you for your fantastic 5-star review! We're delighted to hear that our team was helpful and respectful during their visit and clearly explained the situation to you. We truly appreciate your positive feedback. If you need any help in future Elizabeth, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
The engineer was quick ,friendly and…
The engineer was quick ,friendly and showed me exactly what to do if the same thing happened again.
24 August 2026
Unprompted review
Reply from British Gas
Thank you for your fantastic 5-star review! We're so pleased to hear that our engineer was quick, friendly, and provided clear instructions for future reference. We truly appreciate your positive feedback! If you need any help in future Miss Clarke, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Reply from British Gas
Thank you for your fantastic 5-star review! We're so pleased to hear that you found our service to be efficient, professional, and great. We truly appreciate you taking the time to share your positive feedback. If you need any help in future Sarah, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
The engineer made it a very good job he…
The engineer made it a very good job he did what he had to do with ease you can trust British gas they always tell you what has to be done and they get straight to its a very good company and always do a good job then leave it clean when finished
21 August 2026
Unprompted review
Reply from British Gas
Thank you for your fantastic 5-star review! We're so pleased to hear that our engineer did a very good job and that you trust our service. It's wonderful to know you find us to be a good company that leaves things clean. If you need any help in future Janet, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Service engineer
Engineer contacted us with arrival time, was respectful of the property was friendly and efficient.
24 August 2026
Unprompted review
Reply from British Gas
Thank you for your fantastic 5-star review! We're delighted to hear that our engineer contacted you with their arrival time and was respectful, friendly, and efficient during their visit. We truly appreciate your feedback! If you need any help in future Michael, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Kept informed of the service and time…
Kept informed of the service and time of visit.
Informed of each part of service and satisfied with British Gas.
24 August 2026
Unprompted review
Reply from British Gas
It's wonderful to hear that you were kept well-informed throughout the service and that you are satisfied with your experience. We truly appreciate you sharing your positive feedback! If you need any help in future Nev, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Marc the engineer is very professional…
Marc the engineer is very professional in his approach to the job that he does. He is a great ambassador for British Gas.
24 August 2026
Unprompted review
Reply from British Gas
We're absolutely delighted to hear such positive feedback about our engineer's professional approach. It's wonderful to know that their dedication makes such a great impression and reflects well on us. If you need any help in future John, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Struggled to understand people on…
Struggled to understand people on phone, might have been india not very helpfull
23 August 2026
Unprompted review
Reply from British Gas
We are sorry to hear about the communication difficulties you experienced on the phone. We are always working to improve our service. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Awful - Customer Service manager Rude
Awful , just had a customer service manager Christin on the phone from British Gas after failings to support and pushing a smart meter on me.
3 calls !! One of the calls when I wanted to put a complaint in the agent put the phone down !
This customer service manager wouldn’t let me speak.
Claimed he listened to the call and then constricted himself with misleading information.
I asked for this to be escalated he said it won’t be as he is in charge. He has the final say
Rude service with a customer service manager who doesn’t let you speak !
Update after Response:-
Have none of them channels to reply and speak to you on to resolve this . Please contact myself to discuss
24 August 2026
Unprompted review
Reply from British Gas
Thank you for taking the time to share your feedback. We are very sorry to hear about your frustrating experience and the difficulties you faced when trying to resolve your concerns. This is certainly not the level of service we aim to provide, and we understand how upsetting this must have been. We’d appreciate the opportunity to investigate this further. Please contact us via private message on Facebook, X, LinkedIn, or Instagram and include #Trustpilot along with a brief summary of your review so we can assist as soon as possible.
This was easy to book although on…
This was easy to book although on Wednesday we had to wait until the following Monday for an available slot The engineer was on time and fixed our problem without fuss
24 August 2026
Unprompted review
Reply from British Gas
It's great to hear that booking was easy and that our engineer was able to resolve your problem efficiently and without any fuss. We appreciate you sharing your positive experience! If you need any help in future John, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Having smart meter installed
Having smart meter installed, the engineer was really friendly and helpful. Arrived on time and worked quickly without any disruption. Excellent service
21 August 2026
Unprompted review
Reply from British Gas
It's wonderful to hear that your smart meter installation was such a positive experience! We're thrilled that our engineer was friendly, helpful, and efficient, ensuring no disruption. Thank you for sharing your excellent feedback. If you need any help in future David, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Very polite pleasant gas technician
Very polite pleasant gas technician, carried out all work with no fuss and provided good information on boiler, radiators, very professional in his work.
24 August 2026
Unprompted review
Reply from British Gas
Thank you for sharing your wonderful feedback! We're so pleased to hear that our gas technician was polite, professional, and provided you with excellent information about your boiler and radiators. It's great to know the work was carried out smoothly. If you need any help in future Phil, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Engineer was helpful and explained…
Engineer was helpful and explained everything I asked about. Engineer also cleaned up when job was completed
21 August 2026
Unprompted review
Reply from British Gas
Thank you for your fantastic 5-star review! We're so pleased to hear that our engineer was helpful and explained everything clearly. It's also great to know they cleaned up thoroughly after the job was completed. We truly appreciate your feedback! If you need any help in future Louise, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Excellent service both prior to the…
Excellent service both prior to the arrival and during the visit
Both professional and high standard of work
24 August 2026
Unprompted review
Reply from British Gas
Thank you for your fantastic 5-star review! We're so pleased to hear that you experienced excellent service both before and during the visit. It's wonderful to know that our team provided professional and high-standard work. If you need any help in future Stephen, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Very pleased with the services as I am…
Very pleased with the services as I am with British Gas around 12 years and never thought of changing my provider as I am getting all the needed support at all the time.Thank you British Gas.
24 August 2026
Unprompted review
Reply from British Gas
We're absolutely delighted to hear about your long-standing satisfaction with our services over the past 12 years. It's wonderful to know that you've consistently received all the support you need. Thank you for your kind words. If you need any help in future Amandeep, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
I was kept up to date with the timings…
I was kept up to date with the timings of the engineer.
When the engineer arrived he was very friendly and respectful.
He answered any questions I had.
He was a good advert for British Gas
24 August 2026
Unprompted review
Reply from British Gas
It's wonderful to hear that you were kept informed about the engineer's arrival. We're especially pleased that they were friendly, respectful, and able to answer all your questions, leaving such a positive impression! If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Hassle free boiler service
The whole process from booking the appointment to the arrival time of the engineer being constantly updated was very reassuring, the service, some follow up questions and that's one happy stress free customer and combi boiler
24 August 2026
Unprompted review
Reply from British Gas
We're so pleased to hear that the entire process, from booking to the engineer's arrival, was reassuring for you. It's wonderful that you're a happy and stress-free customer with a perfectly functioning combi boiler! If you need any help in future Simon, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Radiator problem
Engineer polite knowledgeable tidy fixed problem quickly just the job good customer service
24 August 2026
Unprompted review
Reply from British Gas
Thank you for your fantastic 5-star review! We're so pleased to hear that our engineer was polite, knowledgeable, and efficiently resolved the problem, providing excellent customer service. We truly appreciate your feedback! If you need any help in future Mrs Yaxley, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
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