Britannia Airport Cars Reviews 

I booked a car to pick me up from Heathrow at the end of July, and paid for in advance as per their booking requirements. I then cancelled, almost immediately due to change of plans, and requested a refund. I was told that it would take up to 15 days to process, after which, and some chasing, I was informed their system was down (?!). Over 6 weeks later, still nothing, and my emails and whatsapp messages are being ignored. Seems like keeping my £50 is more important to them than having good customer services!! Never using Brittania Airport Cars again.

Very good service with kind driver and tidy cars.

The driver arrived a little late, which I was willing to overlook as delays can happen. However, when I tried to locate the cab, he was not sharing the cab number or providing any useful information to help me identify the vehicle. This made an already delayed pickup unnecessarily stressful and inconvenient.

Things didn’t improve from there. While loading our luggage, the driver was impolite. Considering we were travelling as a family with luggage, a little basic courtesy, patience and professionalism would have been the bare minimum. Unfortunately, that was clearly missing.

The journey itself was even more concerning. The sudden braking, unnecessary honking and overall driving style made all of us feel uncomfortable throughout the trip. Rather than being able to sit back and relax, we were all left feeling anxious about the way the vehicle was driven.

It was quite disappointing.

Great experience, reliable driver. Early hours pickup (3am) due to delays at all airports so taxis were few and far between. This company came through last minute to ensure we had a save way home. Great communication online and easy to book. This was the type of confidence we needed as we were worried we’d be stuck at Stansted until the first train at 5am. Would use again.

I booked a airport pickup with Britannia Aiport Cars in June 2026. I paid £103 in advance. The flight was delayed and I notified them in advance. They said they would monitor the flight. When I arrived I let them know I was there (it was around midnight). When we got to arrivals with 7 people, they were nowhere to be found and I called them and they said they would be there in 15 minutes. After 30 minutes, they had not arrived and I called again. They said the driver had a flat tyre and could not pick us up. So I had to book another taxi. I followed up about getting a refund many times and they kept saying it would be paid in in next few weeks and all sorts of exuses. They never refunded the money. Overall very bad experience and not an honest company. Do not book with them!

Valentine was incredibly helpful, professional and punctual, arriving well ahead of our scheduled arrival time. The journey was smooth, comfortable and peaceful - thank you!

Good experience and on time

Great service clear communication and on time.

Very disappointing experience. I clearly entered the number of passengers, suitcases and cabin bags when booking, and the website showed that the selected car was suitable. I therefore paid the full amount in advance.
After payment, they tried to force me to upgrade to a larger, more expensive car, despite the information shown on their own website. Even worse, I was told that if I did not accept the upgrade, I would not receive a refund.
Taking full payment and then demanding more money with no refund option is completely unacceptable. Very poor customer service and I would not recommend this company.

We used Britannia to take us from the Renaissance Hotel at Heathrow to Southampton Port for a cruise. They were responsive, proactive, and communicative. They confirmed the ride several times and the driver texted on his way and when he arrived. Trip was uneventful and driver was nice and talked about the areas we were driving through. Knew the hotel and the port. Would use again.

Good! No complaints!

My experience with Britannia Cars was beyond appalling, and I would never use this company again or recommend them to anyone.

I had pre-booked a taxi for 11pm after a wedding for four adults and my two-year-old son. I had arranged the journey in advance expecting a suitable vehicle to arrive and to be able to get home safely.

The driver contacted me to say he was outside, so we immediately made our way to the car park. Despite knowing we were coming, the driver drove away as we were approaching the vehicle. I was left completely confused and frustrated, particularly as we had responded immediately to his call.

I contacted the company and was told another taxi would be with us in approximately 10 minutes. We were then left outside in the cold with my two-year-old son. He became absolutely hysterical, was extremely cold and was understandably distressed by the situation. This was not something that should have happened to a young child simply because a taxi company failed to provide the service that had been booked.

When the replacement taxi eventually arrived, it was a standard four-seater. I was subsequently advised that the £41 fare for a journey of only six miles was because the driver was licensed to carry six people. However, the fact that the driver was licensed for six passengers does not change the fact that the vehicle provided was not suitable for our circumstances. There was no appropriate seating for my son and, most importantly, I was unable to safely fit his car seat into the vehicle.

I had a two-year-old child with me, and I should never have been put in a position where I had to choose between keeping him on my lap or trying to make an unsuitable vehicle work. Safety should come before anything else.

The £41 charge was also completely unjustifiable in my opinion, particularly given the circumstances. We had booked a taxi, the original driver drove away despite knowing we were waiting, we were left outside in the cold with a distressed two-year-old, and then the replacement vehicle was unsuitable for our needs.

What made the whole situation even worse was being contacted back at midnight by someone from the company who attempted to justify what had happened. I was advised that the driver would have given us the journey free of charge, but that does not make the situation acceptable. The issue wasn’t simply the cost of the journey — it was the complete lack of consideration for what we had been put through.

Because of the company’s failure, I was kept out late, my evening was disrupted and I was left dealing with a hysterical and freezing two-year-old when we should have simply been on our way home. I was also left feeling that rather than taking responsibility and acknowledging how unacceptable the situation was, the company was more interested in trying to justify their actions.

This was a completely avoidable situation. I booked and paid for a taxi service and expected a suitable vehicle to arrive at the agreed time. Instead, I was left outside with my young child, the first driver drove away, the replacement vehicle was unsuitable, and I was then charged £41 for a six-mile journey.

I genuinely cannot understand how Britannia Cars considers this acceptable customer service.

Service does not accept cancellations and deem anything non-refundable, which is not best practice as things change

Great communication throughout. Easy booking process. Clear price. Friendly driver met us at the pick up point and got us home in good time. Exactly what you want. Would highly recommend

Faruque was excellent. He was punctual and very considerate for the whole journey.

I am only giving one star as I can't give zero.

Supposed to be meet and greet - I kept them updated that the flight was about 17 mins early and to please adjust pick up time accordingly

Despite acknowledging this they were over half an hour late with a request to meet outside the arrivals

Just don't use these clowns - ever

This company is a fraud. They make you pay a huge premium when all they do is sending you an uber and pocket the difference. This is not only illegal (they don't have a TfL license) but also highly dangerous: if you have an accident you have no cover and end up paying yourself for all bills, including medical. They are also trading under a dissolved company which is illegal. I've reported them to TfL, HMRC and Insolvency Services. Avoid at all costs and simplly book an uber, that might quite genuinely save your life.

Have a very good experience with them done a return pick and on time for both even tho my flight was delayed still was in time and waiting for my bags to come would recommend them highly booking was easy had a small issue at start they sorted that out in the background keeping me updated with it all and for a family of six the price was very good for a airport run thanks lots made this journey a lot easier

Had a smooth and punctual drive to my destination with driver Faruque.