Britannia Airport Cars Reviews 

3,721
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,109 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, polite, and courteous staff who consistently provide safe, comfortable, and exceptionally prompt rides to various destinations. Travelers also highlight the remarkably smooth booking process, reliable online communication, and very reasonable prices for dependable airport transfers. However, some people mentioned encountering unexpected issues regarding punctuality and customer service during their journeys. A few consumers experienced frustrating delays or communication failures where drivers arrived late or failed to show up as scheduled. Other passengers noted situations involving unconfirmed changes or difficulties when trying to coordinate alternative arrangements after missed pickups.

What people talk about most

Service

People report positive experiences with service, frequently praising punctual drivers, clean vehicles, and... See more

Staff

Clients share positive opinions on staff, frequently highlighting that drivers are remarkably punctual,... See more

Booking process

Customers had positive experiences with the booking process, describing the online system as straightforward,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting punctuality and clear... See more

Price

Reviewers highlight positive aspects of price, noting that booking is easy and very reasonably priced with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience, reliable driver. Early hours pickup (3am) due to delays at all airports so taxis were few and far between. This company came through last minute to ensure we had a save way home. Gre... See more

Rated 5 out of 5 stars

We booked this airport transfer for our family trip and everything went really smoothly. The booking process was simple and clear. Our driver was waiting for us when we landed, helped us with all the... See more

Rated 5 out of 5 stars

The taxi arrived on time, the driver helped with putting the bags into the car and even opened the door for me to get in. Malik, thank you for your professionalism and for getting us to the airport s... See more

Rated 5 out of 5 stars

Slight Comms anomaly but we eventually found each other, and the journey was safe, swift and comfortable. Driver was kind, courteous and personable which was no mean feat at midnight on a Saturday nig... See more


Company details

  1. Taxi Service
  2. Airport Shuttle Service

Information provided by various external sources

Britannia Airport Cars Airport Taxi Transfer in London providing Airport transfer to and from all London airports i.e Gatwick, Heathrow, Stansted, Luton, Southend, London City airport and Seaport transfer Southampton, Dover, Portsmouth, Tilbury, Harwich, Meet & Greet service by our driver will be provided and booking handled professionally with great care.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(3,721)

1,121 reviews in the last 12 months

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Rated 4 out of 5 stars

I was very happy with the experience

I was very happy with the experience. From the booking to the drive Ali
the driver was friendly and very professional ride was very comfortable for me and my family.
I will definitely use the company again.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience, charming driver

Great experience. Our driver was really charming and very safe. He kept us informed of when he was leaving, when he was 5 mins from pickup, and when we were about to arrive.

The ride was good and punctual. He also made sure we hadn't left anything behind.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service - easy to book online, I particular liked the way that the vehicles were categorised by number of passengers & amount of luggage. I then received email confirmation and I liked the fact that I received a whatsapp double checking pick up details. Driver arrived 10 mins early which was great and was courteous. Only improvement I could suggest would be to receive confirmation of the car reg and driver name prior to pick up. Will use again!

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Booked a ride to Stanstead airport

Booked a ride to Stanstead airport. Driver arrived earlier and patiently waited for us to get ready. He was polite and even allowed our 5 year old to snack in the car. I am very pleased with the journey and service. Highly recommend!

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Prompt & helpful

Prompt & helpful
I couldn't have asked for a better service. I requested assistance with my luggage as I have a disability. The driver was early to arrive and very helpful. He didn't even leave me at the airport without making sure I reached assistance and was seated comfortably waiting for them. Prompt and perfect experience

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

The flight was delayed by 2 hours, landing in the early hours of the morning. The driver made contact and collected us without delay.

27 July 2026
Unprompted review
Rated 1 out of 5 stars

I wouldn’t recommend in case there is delays

I understand that delays can happen at the airport, especially with long queues at immigration. However, what happened with my booking was completely unacceptable. After waiting for an hour, the driver left without any confirmation from me, even though I had not agreed to any extra charges.

To make matters worse, I received a phone call where I was threatened that I would have to pay additional fees. The tone was rude, unprofessional, and entirely inappropriate.

A company providing airport taxi services should treat customers with respect, especially after long travel days. This experience was extremely disappointing and I hope they improve their service and communication.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Great trip with Farouq

Great trip with Farouq, arrived on the dot at the reserved time and it was a companionable ride. Will use the service again.

26 July 2026
Unprompted review
Rated 5 out of 5 stars

5star Last minute ride booking

I booked an early morning ride at the last minute and they were so prompt and efficient. Price is reasonable for a van. We are on the way now. So far the journey is very smooth. Our driver Tom is kind and helpful. Will definitely book through them next time as well.

26 July 2026
Unprompted review

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