Brighton & Hove City Council Reviews 

Awful, incompetent customer service! Worst experience ever. I emailed them many times about payment issue they caused I never got any answer. Would not even give them 1 star. Council Tax is extremely high they are not doing anything. I feel myself lucky that I have moved out.

been trying to contact you so many times,
i've completed many online forms. It is a joke.

When I called rent accounts because I was struggling financially, Mario was amazing and helped me to set up a standing order on a day that was good for me. I had been so worried. Thank you so much!

The new web based repairs reporting system is very efficient and effective. Much improved from the old phone in system. You can see what was done and when it was done instead of just wondering. 100% spot on, thank you B&HC.

Why are we burdened with these halfwits! surely the staff who turn up daily to work can see the utter uselessness of the corporation they've chosen to work for.

Awful awful website that designed to confuse you, rarely answer the most basic of queries, contact forms in which none of the details THEIR asking for will match what's on your account leaving you no choice but to call jam up their pitiful 2man helpline and wait over 40minutes.

9.30am -2pm is also no where close to working day nor convenient for those who pay your wages to get in contact with you.

To all at your office, you are an utter disappointment to the resident's of Brighton an hove, you facilitate nonsensical government policies that you'll happily implement into ours and YOUR life's that hinder residents cause huge stress an anxiety and detract from us living a normal life.

Shame on you all, sorry.

B&H Council's website is shocking! It sends you round and round in circles and when you do finally get to speak to someone at the Council they are cold, rude, indignant and simply revert you back to their website. Shocking service, always has been. The money we spend and as other reviews have said here - no idea where the money goes. A total disgrace.

Will rate 0 star if possible.

I requested for a carer badge however after many weeks I have not received it yet. I called and they said it was sent to the address I placed. I've ask for the tracking number but said they don't track them as they just dump them to royal mail.

They ask me to pay again and re-apply.

The badge is not cheap so why don't you do a tracking and place on you records so you can definitely say that it was sent. They told me they sent it on their records yet they do not have the tracking record of mail itself.

Look like they're just saying it was sent so they do not need to look closely on it.

I was so pleased with my new home after years of homelessness. Spacious, beautiful views, and I've still yet to thank everyone who played a part in getting me here.

First and foremost, the void team who gave me the opportunity to do my own DIY and safety checks, as well as that extra couple of rolls of kitchen and bathroom flooring that I found under the kitchen cabinets - though, I'm not sure what I'm supposed to do with the adhesive cap? A massive thanks to K&T Heating (Now PH Jones) who work for residents via the council. But I have to ask: "Who was the silly sausage who fitted my gas meter backwards?" And the radiator that connected to the hot water pipe - is this place approved for an indoor swimming pool? It flooded my kitchen when the energy was uncapped. Is it safe to say that no gas safety checks were carried out?

If anyone has a spare moment to put my kitchen cabinets back together that were taken apart back in August 2022 to give access to sort out that pipe but sadly didn't happen, it would be a big help. The counter that holds the sink is wobbly and it's an accident waiting to happen.

And the broken asbestos tile underneath the meter was a lovely touch.

Ooh, sidenote, I don't suppose any of you dears could contact a flooring company and encourage them to turn a blind eye to their safety policies and procedures to allow me to have flooring down on uneven asbestos tiles soaked in leveling compound? I haven't been able to get anyone to do it for a year and a half, you see, and my feet are always cold. And could you send me a link to where you got the shovels to apply it with? I have needs for my neighbour.

Shout out to the muppet who's probably watched '5 Minute Hacks' and made my windowsills out of a flimsy board of plastic sealed with mastic. Always best to aim for the permanent quality.

And I've been dying to ask - what is this live socket three tiles away from the shower head for? Does this mean it's an electric shower?

The gentleman who came and sprayed one wall in the bathroom to treat and protect against mould and damp - Could he come back and paint the whole house? It's just... The main cause hasn't been sorted yet but in the meantime, while I wait a few more years for someone to be available for the seventh time after covid, so that allergies and asthma aren't running riot, I'd really appreciate it.

[Update January 2024 - Probably not the best idea to have the whole house 'treated' as it's the one wall that has even more black mould than previously. I'll be sure to let Veritas Solicitors know.]

But I do have to say, I am very impressed with the haste in which PH Jones staff repeatedly came to the property to fix my boiler that is the only one in the area without a ten year warranty. Daft sod who was giving it a chemical clean blew the whole thing up and it only took three weeks of no hot water or heating after a major surgery to complete.

Aside from all my gushing compliments regarding the repairs, thank you so much for housing me above a narcissistic, violent, drug fuelled bully who's known to the police. I always wanted to see how far PTSD could be pushed when I can't venture very far due to my physical health, and didn't really care that much about sleep. I mean, I know I begged and pleaded not to be placed here for my mental health as I'd had experience of being sandwiched in the middle of neighbours, but the situation has really opened my eyes to the possibilities.

Please be sure to take a look at the multiple letters to yourselves from last year and recently from my GP, the safeguarding reports, (one from prior to my move to Brighton in 2016 when I was looking for a safe and secure home to grow in with dignity), footage, audio recordings, text messages etc of harassment as, I know this sounds silly, but I think I might be deserving of a safe and livable home.

Keep up the good work 🥴👍🏻

(In all seriousness, Sean/Shaun for PH Jones is a legend and deserves a pay rise. Not only is he courteous and polite, but also did everything he could to get me up and running again - review to be shared on their page also)

In Defence of Brighton Council .

My husband and I live in sheltered accommodation and can honestly say that we are very happy with the service we receive from the Council. We are always listened to and dealt with respectfully and promptly. The repair team are excellent, very friendly and professional at their job, and go out of their way to be helpful. We are very content and happy where we live and have great peace of mind knowing that our needs are met. Mo

Crap parking rules
I parked in Brighton using the Pay by Phone app. it didnt work. You cannot talk to the council (they say for legal reasons). I think they outsource the whole process and just want the penalty money - not to help residents. Appauling

WORST COUNCIL WITH BULLIES AND LIARS

Lived under this council for more than a decade now. Was evicted and had to fight them to get Emergency Accommodation, when I got full time job, they coreced me for the rent, Universal credits could not pay because of the time of housing but I am a single mum of two children. I had to contact my MP Caroline and Lucas- God bless her and her team. They then rang me for a temp accomodation in which I advised that it wasn't suitable for my autistic son but agreed to take it with a notice to request for a suitability review. I wrote to my MP advising and also noted the amount of stress BHCC has placed me under. They rang me the following day to cancel the Temporary accommodation having packed our bags to move in on Friday as well as cancel our storage. This council is a nightmare. Margaret Cartwell the Temporary manager said that I should wait for the Financial Team to contact me for a disciplinary meeting as I am in arrears and so they can't offer me temporary accommodation. The amount of miscommunication from the first housing officer who is never replied my emails, to the financial officer whom I have always explained to my status. I am extremely stressed and fed up of all this. I

It’s a real shame Lynne Brady at the home adaptions team could not be more understanding. I’ve been suicidal for years and she could see I needed help. My Mum has just died and she would not give me more time to fill in forms which stress me out and give me anxiety. She has closed my referral and said if I need their service I have to reapply which took me two years to get to the front of the queue anyway. Thanks for nothing. Don’t contact me with an apology. I don’t want to hear it.

Incompetent and disgusting council who exploit shortcomings in the law to operate PCN entrapment schemes after arbitrarily turning key access routes out of the city into "bus gates" to entrap as many unsuspecting visitors as possible. As far as I'm concerned they're a bunch of criminals and I'll never visit their dump of a city ever again.

The tribunal found their actions technically legal (as they've gone to extraordinary lengths to ensure their entrapment scheme is enforceable) so were unable to reprimand them. The Department of Transport claim to be unable to get involved in the actions of individual councils. The Ombudsman claimed not to have the capability to investigate them as the tribunals word is "final", even though the tribunal are only able to judge on technical legality. Absolutely no one has the ability to hold Brighton council to account for their disgusting actions.

Just Google "Brighton bus gates" to see the many, many articles complaining about them, but they don't care about the damage they're doing to their city.

A council that is quick to take council tax money but slow to do anything in return for it.
Its beach’s are full of dog poo, weed smoking people and general scum.
There are zero council officials about to enforce any of the rules they set in place.

as a disabled person i was dissapointed to find that for some strange reason shop mobility does not open at weekends in brighton i visited brighton last weekend after having two operations and waiting on a third my family choose to take me to coast for the day perfect weather my own personnel electric wheelchair developed a fault and i was left stranded managed to get back to my car were i spent the next 4 hours sitting there while my family made the best of the rest of the day if shop mobility was open we may have been able to enjoy the experience as a family instead of me sitting in a car on a hot day people depend on shop mobility as a away of getting there independence back and i find it very bad that brighton and hove council are allowing this to happen as it is run through them what advert is it to attract disabled tourist if there is nothing in place to aide this

Brighton & Hove council
Shocking lack of competence
Complaint details Re-your charge number BH95854027
Dear sirs
This incident happened on the 29/12/2022 @ 4.10pm
I have contested the fine you have sent me however I'm waiting for a reply regarding this appeal , you state in your PCN notice paper it should be 4 to 6 weeks wait time , but I have not received any correspondence from yourselves .
The appeal was sent Tracked via royal mail and was received on the 17/01/2023

The WORST council I have ever had to deal with. I am a council tenant and starting from the repairs team to the rehousing team to absolutely all other teams it’s the worst in human history. They give you appointments from 8 to 1 or 1 to 5 for repairs and on the day no one turns up. You have to sit at home just waiting and then no one turns up. Emergency repairs they want you to sit at home for 24 hours do nothing just wait and that’s Emergencies.
Why don’t they take into account special circumstances or exceptional cases for example why don’t they offer single parents school run appointments Easy.

The Homemove team is the second nightmare I am a band A priority transfer due to domestic violence and abuse. I have been on the list for over 2 years 😂I mean I have serious issues going on police been involved, social services, Rise, Marac ect and yet I have to stay where I am and just wait for them to decide that I am now entitled to be made an offer. I feel like a begger without dignity and value. But guess wait your zero start service and unprofessional service is not going to make me angry. I will lodge a formal complaint to all suitable departments and I mean all.

Brighton is a beautiful City with amazing people and a great local MPs. But why do we have a terrible council slow and careless.

Worst council I’ve ever lived under. Almost no services, Town is filthy, constant traffic management changes only designed to fleece drivers, parking makes even visiting friends around town difficult, refuse collections missed, recycling is beyond abysmal. Can never get hold of anyone at council, yet council tax is so high.,.. whoever is in charge does a bad job it seems. I cannot wait to be able to move.

Disappointing that I have to give them one star,
The bin collection has been missed again so another week with overflowing bins and the answer when you report it is we will attempt to collect on your next scheduled collection day so no absolutely no guarantee of that either,
And its only a couple of days after getting my council tax bill of £2722.99, A truly useless service run by a truly useless council, Interested in parking fines, Bus lane infringements only.

Missed recycling yet agaaaaaaaaain! Green council that is incapable of delivering a robust recycling service. WHY DO WE BOTHER SEPERATING STUFF OUT, IF IT DOESN'T GET COLLECTED!!!!!!!!!