YES CANTON PLEAS E EXSITING CUSTER WAS WITH TOWN CENTRE LIKE TO JOIN WITH CANTON PLEASE TWO HOOVER ROUND MY PHONE NUMBERIS 02922411700MRS GINA DOUGLAS CAN YOU DELIVER PLAES
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See what reviewers are saying
Thank god this company has gone bust and isn't accepting any new customers. If you miss a payment for any reason, they are allowed to phone you up to 3 times a day to each number they have on file (b... See more
Company replied
Been a customer for 10 years or more never been in arrears, until now because the staff dont know there right from there left, 7 phone calls 2 emails and 5 txts today because i now owe 3 weeks, well s... See more
Long term customer, and found staff at Harlow store very friendly and helpful. Sad to see your going out of business, and want to express best wishes to all at Harlow store, they became more than... See more
Company replied
Company details
Information provided by various external sources
We're the nation's leading weekly payment store. Our mission is to responsibly provide customers with a competitively priced, flexible and affordable way to access quality household goods. BrightHouse offers a range of top brand technology, from Smart Ultra HD TVs and laptops, to the latest washing machines, as well as stylish sofas and bedroom furniture. Any of our products can usually be delivered and installed within 7 days.
Contact info
5 Hercules Way, WD25 7GS, Watford
- 0800 526 069
- customer.relations@brighthouse.co.uk
- www.brighthouse.co.uk
People also looked at
Very helpful staff in Chester branch
9 January 2020
Unprompted review
Reply from Brighthouse
Thanks Clive. I have passed your feedback on to the team in Chester.
Brighthouse restored my faith in them
I had a bit of a mix up on delivery addresses which turned into a bit of a palava and my parcel having been sent from pillar to post it didn’t arrive in the best of conditions or on the time given , the condition of that though I feel DPD was solely responsible for and not brighthouse themselves, the customer service and being kept up to date was brilliant they did try and do as much as they could on they’re side so for that that is why I give my 5 star review
9 January 2020
Unprompted review
Reply from Brighthouse
Missink, thank you for your understanding and the kind words, we appreciate it and am pleased that you realise it is not always our fault when things go wrong. If we can do anything else for you, please feel free to get in touch.
The ladies gentlemen were very helpful…
The ladies gentlemen were very helpful information ℹ thank you again good with other people's.....
9 January 2020
Unprompted review
Reply from Brighthouse
Thanks for the feedback Nigel, appreciate the time taken to leave the review.
Exellent service great customer service…
Exellent service great customer service bery helpful staff and very efficient thank you
9 January 2020
Unprompted review
Reply from Brighthouse
Thanks Laura. Good to know everything is working out well with you and the team offer a good service.
Lovely friendly staff that always make…
Lovely friendly staff that always make a nice cup a coffee 😀
9 January 2020
Unprompted review
Reply from Brighthouse
Thanks Terri, good to know the store teams are looking after you. :)
I fad never thought I would have to use…
I fad never thought I would have to use them I'm glad I did thay are amazing and so helpful in store
9 January 2020
Unprompted review
Reply from Brighthouse
Thanks Jonathan, glad we could be of help to you. We appreciate the time taken to leave your feedback.
Sit and thay race people and you still…
Sit and thay race people and you still sit
8 January 2020
Unprompted review
Reply from Brighthouse
Mark, thank you for your review. If I am honest, I am not sure what you mean by your comments. Perhaps you would like to contact us at Customer Relations and elaborate. Our number is 0800 526069. The lines are open Monday to Friday, 9am-5pm (Wednesday, 4pm) and Saturday, 9am-3pm.
I ordered aa 32in tv from brighton…
I ordered aa 32in tv from brighton britehouse on 19thdecember and was expecting it to be delivered yesterday 6th January it wasn't delivered rang today and was hanging on the phone for 10 minutes then I was cut off. rang three more times was cut off three times how rude so I went to the shop in London road and got my money back. I paid cash no apology just an embarristed manager I said if I hadn't been cut off the phone three times I wouldn't have to cancel ordered tv he just said sorry I don't know what happened the funny thing about it my son came down stairs and said that particular branch had 5 bad reviews on Google now it's six.
7 January 2020
Unprompted review
Reply from Brighthouse
Alison, I am sorry to learn of your disappointment and the service you received from the store. I will ensure the feedback is sent for review.
I also note your comment about reviews, whilst I am sorry that you have felt the need to add a one star review, there will always be times when customers are unhappy with the service we provide and as such leave such a review. However, we are proud to boast that we have an impressive 2,744 reviews on this website, of which 63% of customers consider us to be "excellent", leaving us a maximum of five stars out of five. Our average rating is 3.9 stars. Hopefully one day in the future, if you have the need to engage our service again, your experience will be a more positive one and you will also be someone who adds another five star review for us.
Great well known company great products…
Great well known company great products at great prices
7 January 2020
Unprompted review
Reply from Brighthouse
Thanks Jackie, good to know that you're happy with our service and products.
WONT MY HANDSET REPAIRED WITH A COURTESY PHONE TO LEND INTILL REPAIR AS THE FAULT IS THERE OWN WITCHED CAUSES ELECTROCUTION RESULTED IN A CRACKED SCREEN
IS ALRIGHT IF UR ON LOW INCOME I HAVE REFUSING TO FIX MY PHONE WITH OUT PROVIDING A CURTOUSY PHONE WHEN THE DAMAGE TO MY HANDSET IS FROM THERE PREVIOUS REPAIR BUT I NEED A HANDSET SO TILL IM OFFERD A TEMPORARY PHONE I HAVE TO KEEP PAYING FOR A BROKEN PHONE IM ALSO PAYING THE INSURAMCE TO HAVE FIXED ASLO TAKES AGES TO GET ITEMS BK FROM REPAIR SENT TO STORE INSTEAD OF BEING DELIVERED BACK TO CUSTOMER
THERE PRIVIOUS SCREEN REPAIR THEY DIDNT ATTATCH THE REAR CASE PROPERLY SO IT IS NO LIFTING AWAY FROM THE PHONE
PLEASE SORT THIS FOR ME PHONE ELECTROCUTES U WHEN ON CHARGE BECAUSE OF FAULTY REPAIR LAST TIME
6 January 2020
Unprompted review
Reply from Brighthouse
Elliw, thank you for taking the time to leave your feedback. I have searched our records to see what is happening in respect of your phone; however, I cannot locate an active record for it. Although I would say that under the terms of our contracts, we generally do not offer a loan item when something is being repaired. You would have been made aware of this at the start of your agreement.
If you have a concern that you would us to fully review for you, I would suggest it would be beneficial to contact Customer Relations with the details and we can look into this. Our telephone number is 0800 526069. Our lines are open Monday to Friday, 9am-5pm (4pm on Wednesday) and Saturday, 9am-3pm.
Staff really nice kind and helpful,had…
Staff really nice kind and helpful,had to wait more than a few days for product though
6 January 2020
Unprompted review
Reply from Brighthouse
Thanks for taking the time to leave your review, your feedback is appreciated. I am sorry that you were inconvenienced, unfortunately we do not hold stock in our stores and therefore, when any order is placed, you will need to wait a few days to receive the item. I trust everything has since been received and all in order.
Reply from Brighthouse
Brett, thank for you taking the time to leave your feedback. I'm pleased to hear everything was perfect.
Very helpful in store
Very helpful in store, but after my husband lost a day's work to wait for a bed and mattress and fridge freezer, we learned that the bed hadn't even left the store and he had to book off another day. Also the fridge freezer wasnt even on the order list and we didn't get it until after Christmas
4 January 2020
Unprompted review
Reply from Brighthouse
Julie, thank you for taking the time to leave your feedback. I am pleased to learn that the store were very helpful to you; however, I am equally concerned the learn of the problems you encountered. If you would like us to look into this further for you, please contact us at Customer Relations and we will look into what might have gone wrong for you. Our telephone number is 0800 526 069. The lines are open Monday - Friday, 9am-5pm (Wednesday 4pm) and Saturday, 9am-3pm.
Friendly service helpful staff
4 January 2020
Unprompted review
Reply from Brighthouse
Thanks Gloria, good to hear. Appreciate the feedback.
Great service quick and easy
3 January 2020
Unprompted review
Reply from Brighthouse
Thanks Debbie, good to know. Appreciate the time taken to leave the feedback.
The staff were very friendly and helpful
3 January 2020
Unprompted review
Reply from Brighthouse
Thanks for the feedback Ysanne, pleased we were able to help you.
What a really nice place and people who…
What a really nice place and people who really help when needed thankyou
2 January 2020
Unprompted review
Reply from Brighthouse
Nicola, thank you for the feedback and kind words.
I used brighthouse as a last resort
I used brighthouse as a last resort. Their rates are very high but if your at a loose end and are not credit worthy this is the company to get you out of a hole. My only true negative was the installation. I had purchased a washer dryer which is not fitted properly it has been forced and wedge in to a gap And they took no care when installing it to the point where they have damaged my new vinyl flooring. Also when I ordered I was under the impression my old appliance would be removed but this was not the case. Being a single mum who is petite in size and no one to help I have had to live with my old appliance in the middle of my already small kitchen which is so not ideal. On a plus side I love my new washer dryer and have no complaints with that
2 January 2020
Unprompted review
Reply from Brighthouse
Sarah, thanks for the taking the time to leave us your feedback. It sounds a bit hit and miss here.
First and foremost, I am pleased that we were able to help you at what sounds like it may have been a difficult time. You are right, we are one of those companies that are able to help people who have a limited access to mainstream credit.
Whilst our interest rates are considered high, please be assured we are committed to providing excellent value for money and we have recently reviewed our rates and where possible, we have also reduced the rates we offer. I hope that you were able to take advantage of this.
I am also sorry to learn that your item was installed without due care and attention. Our installation teams should take care and avoid damage. Unfortunately from time to time, some damage is caused. If this is the case, I would urge you to contact us at Customer Relations and provide us with some more information and we can look into this. We will however ask for pictures of the damage and also for three independent quotes for the cost of repair. We will however only consider payment if it is proven that we caused the damage.
The contact number for Customer Relations is 0800 526069. The lines are open Monday to Friday, 9am-5pm (Wednesday, 4pm) and Saturday, 9am-3pm. Alternatively, you can email us with the details and the photos of the damage to customer.relations@brighthouse.co.uk .
Excellent
Pleasant , simple from start to finish. No stress.
Very happy 😊
2 January 2020
Unprompted review
Reply from Brighthouse
Sounds good to me, thanks for letting us know Louise.
Very friendly
Very friendly, polite sales advisor called Teresa at your Bangor store. Explained everything had a welcoming smile and was happy to answer any questions I had. Keep up the good work.
2 January 2020
Unprompted review
Reply from Brighthouse
Kathleen, thank you for the feedback. Pleased that everything was good for you and I will be sure to pass your feedback on to the Bangor store.
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