YES CANTON PLEAS E EXSITING CUSTER WAS WITH TOWN CENTRE LIKE TO JOIN WITH CANTON PLEASE TWO HOOVER ROUND MY PHONE NUMBERIS 02922411700MRS GINA DOUGLAS CAN YOU DELIVER PLAES
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See what reviewers are saying
Thank god this company has gone bust and isn't accepting any new customers. If you miss a payment for any reason, they are allowed to phone you up to 3 times a day to each number they have on file (b... See more
Company replied
Been a customer for 10 years or more never been in arrears, until now because the staff dont know there right from there left, 7 phone calls 2 emails and 5 txts today because i now owe 3 weeks, well s... See more
Long term customer, and found staff at Harlow store very friendly and helpful. Sad to see your going out of business, and want to express best wishes to all at Harlow store, they became more than... See more
Company replied
Company details
Information provided by various external sources
We're the nation's leading weekly payment store. Our mission is to responsibly provide customers with a competitively priced, flexible and affordable way to access quality household goods. BrightHouse offers a range of top brand technology, from Smart Ultra HD TVs and laptops, to the latest washing machines, as well as stylish sofas and bedroom furniture. Any of our products can usually be delivered and installed within 7 days.
Contact info
5 Hercules Way, WD25 7GS, Watford
- 0800 526 069
- customer.relations@brighthouse.co.uk
- www.brighthouse.co.uk
People also looked at
Never received my order and was chased…
Never received my order and was chased for payment which is fine but the appliance was delivered to my property when I was at work even though the man in store said the 2nd delivery attempt would be delivered after 1pm when I would be home from work. This information was a lie as the delivery attempted to deliver to my property at 8.20am when I was at work. Told them to cancel my order and I wanted a refund on what I had already paid told I would receive this and still havent.
AVOID.
22 January 2020
Unprompted review
Reply from Brighthouse
Jade, sorry to hear of the problems you seem to have encountered. I am unable to tell if you have already contacted Customer Relations, but if you haven't, we'd love to hear from you so we can look into this and help restore your faith in us. Our telephone number is 0800 526069. Lines are open Monday to Friday, 9am-5pm (4pm Wednesday) and Saturday, 9am-3pm.
Reply from Brighthouse
Thanks for letting us know, Amy.
Do not use this company and avoid at…
Do not use this company and avoid at all costs!!! I have been with them for at least 10 months now and every single month I have difficulties with payments and they have the rudest customer service I have ever experienced. Recently I complained that I have not been able to use my online payment method fir well over 3 months and fine they give me £20 to say sorry but then send me a letter 2 days later saying they are going to charge me £12 for a late payment...where is the sense in that? You admit you have an issue but then charge me for it? What was the point in compensation. Also now the telephone payment method don't work so that's 2 methods of payment I cannot use which I am pretty sure is breach of the terms of conditions!! So I complain again only to be told by Conor who has no rapport from the start and show no signs of empathy and he tells me that the manager in the background says they are voiding my complaint because I have already complained about it. Now had they read my complaint properly they would have seen 2 NEW ISSUES OF COMPLAINT which they have totally ignored.
Honestly the whole experience of dealing with these people on a monthly basis is nothing but stressful and the entire CS team, especially management need further training in listening skills and how empathetic speech because they have none what so ever!!
I shall be seeking consumer advice over the breach of contract of the terms and conditions in regards to payments because they are not giving me these services which I signed up for in a legal contract.
Oh and whilst writing this they text me saying they are going to charge me for a late payment...absolute disgrace of a company!!!
18 January 2020
Unprompted review
Reply from Brighthouse
Scott, I am sorry that you seem to have had / having problems with making your payments. I can see that you made a complaint in December 2019 and one of my colleagues called, offering your a resolution and as you noted above, payed you £20.00 trouble and upset. However, if you feel that we have inadequately addressed your concerns and wish for us to look into it further, please call Customer Relations on 0800 529069. The lines are open Monday to Friday, 9am-5pm (Wednesday, 4pm) and Saturday, 9am-3pm. Please be sure to quote the reference number we provided on the letter we issued to you, it starts 49XXXX.
Excellent experience
Very easy application no fuss at all, super fast delivery! Even when ordering a few days before Christmas. Very glad to be one of there customers to be honest, will buy from them again no problem.
16 January 2020
Unprompted review
Reply from Brighthouse
Mr AK, thank you for taking the time to leave us a review. Your comments are appreciated. Pleased that everything went ahead without issue and that you will be happy to take advantage of our service again in the future. We look forward to welcoming you back when you're ready.
Reply from Brighthouse
Thanks Miss Watson, we appreciate the feedback.
Brilliant and affordable
15 January 2020
Unprompted review
Reply from Brighthouse
Thanks Steven, good to hear, we appreciate the feedback.
Good service excellent performance
15 January 2020
Unprompted review
Reply from Brighthouse
Jamiu, thank you. We appreciate the time taken to leave the feedback.
Great product great service
15 January 2020
Unprompted review
Reply from Brighthouse
Thanks Antony, thank you, we appreciate the feedback.
Tv I got wasn’t brand new and wasn’t…
Tv I got wasn’t brand new and wasn’t working properly I had to get it replaced then when the new one got my delivered I was at work and the delivery men said there not insured to remove the tv from wall I’m paying for a service I’m not getting
15 January 2020
Unprompted review
Reply from Brighthouse
Miranda, thank you for taking the time to leave your feedback. I am sorry that you seem to have experienced some problems. Our records show that your TV condition was new, which could also mean it was a shop display model. Either way, it is disappointing that there was a problem so early into your agreement, but unfortunately, sometimes, electronic equipment goes wrong. That said, I am pleased to see we arranged to switch the TV for you. Our records show this was scheduled for delivery yesterday. I hope it has arrived and that it is in full working order.
I was not treated well I was lied on…
I was not treated well I was lied on the phone lots of times when I would receive my item they told me it was delayed by the delivery service when they hadn't even sent it
14 January 2020
Unprompted review
Reply from Brighthouse
Tina, I am sorry to learn that you consider you were lied to. I can see that we have addressed the complaint you raised about the application for your item and we explained this was due to unclear information being provided by you about your income. As we explained, as responsible lenders, we need clear information to ensure we are not over committing on your expenditure. However, if you are referencing another incident and would like us to review this, please contact Customer Relations on 0800 526 069. Lines are open Monday to Friday, 9am-5pm (4pm Wednesday) and Saturday, 9am-3pm.
My washing machine broken I have…
This is the worst company I ever meet... My washing machine broken I have reported this to customer service. The washing machine wasn't in new condition (which I ordered) was looking like refurbished. The engineers try to attempt always before my arriving time. I spoke with customer service just after I came home and they confirmed that engineer was jus 15 min biffore I came home. I did the complain, and on end of investigation they told me that they was waiting for me, tried to contact me everytime. They are liars do not trust this company at all!!! If customer service are reading this comments so read it in FULL.
13 January 2020
Unprompted review
Reply from Brighthouse
Emily, if you are given a time slot we will attempt to stick to it; however, we do expect people to be in for the engineer to visit. However, I am sorry that we missed you. If you would like Customer Relations to look into this for you, we can check things like the time you would have been advised we would come and the time we actually arrived as our engineers are fully tracked. If you would like us to look at it further, please call Customer Relations on 0800 526069. Lines are open Monday to Friday, 9am-5pm (Wednesday, 4pm) and on Saturday, 9am-3pm. In the meantime, if your washing machine still needs to be fixed, you will need to arrange for an engineer to visit. You can do this by contacting the Service Centre. The number is the same as the one for you local store, just be sure to select the correct option from the menu.
So disappointed
Delivery was a shambles. Then I created my profile to log into the website and accidently out in the wrong digit in my email only to be told I can't change it and will never be able to use the website to make payments.
Livid!!
Also the TV is of poor quality so that I had to borrow a soundbar from a friend to hear the TV. The sound is awful.
12 January 2020
Unprompted review
Reply from Brighthouse
Maxine, I am sorry to learn of the issues you have experienced and that you believe your TV is poor quality. If you wish for us to look into this for you, please contact Customer Relations on 0800 526069. Lines are open Monday to Friday, 9am-5pm (Wednesday, 4pm) and on Saturday, 9am-3pm.
Excellent service by shop staff at st…
Excellent service by shop staff at st Helen's store
11 January 2020
Unprompted review
Reply from Brighthouse
Paul, thank you for the positive feedback. I will be sure to let the staff at St Helen's know you've give the feedback.
Disappointed with the service
10 January 2020
Unprompted review
Reply from Brighthouse
Robert, I am sorry that you are disappointed with the service. Is there something you'd like us to look at for you as this is quite vague. If so, please call Customer Relations on 0800 526069. Lines are open Monday to Friday, 9am-5pm (Wednesday, 4pm) and on Saturday, 9am-3pm.
Bright house deliveries
My delivery drivers Conrad February and Michael Phillips were fantastic, clean polite and very helpful, the best I’ve encountered! Well done 10/10!
10 January 2020
Unprompted review
Reply from Brighthouse
Debbie, thank you for the great feedback for the delivery drivers, it's really appreciated.
Was very happy with my corner sofa
Was very happy with my corner sofa . Polite staff and quick delivery . All unpacked in front of me very polite and friendly delivery driver and porter .
9 January 2020
Unprompted review
Reply from Brighthouse
Nicky, thank you for taking the time to leave your feedback. I am pleased that you have a sofa that you like and the delivery etc went well. We appreciate you time in telling us.
Very friendly staff at helping arrange…
Very friendly staff at helping arrange products and very friendly managers and very good delivery
9 January 2020
Unprompted review
Reply from Brighthouse
Thanks Nicola, pleased to hear things are all good for you. Pleased we could be of help.
Didn’t get it delivered when promised…
Didn’t get it delivered when promised as staff didn’t get me to sign everything on the contract, but the staff member was absolutely lovely and a joy to meet.
9 January 2020
Unprompted review
Reply from Brighthouse
Mr Stoneman, I'm sorry to learn your item wasn't delivered as promised. If you would like us to look into this for you, please feel free to contact us at Customer Relations. Our telephone number is 0800 526069. Lines are open Monday to Friday, 9am-5pm (Wednesday, 4pm) and Saturday, 9am-3pm.
75in Baird smart tv
Bought the 75in Baird smart tv, it was delivered on the 16/12/19 and before Christmas it was having issues. The apps keeps crushing. The engineer came round on the 04/01/20 and spent less that 5mins and all he did was a manufacturer reset. After that everything else stopped working and the smart remote has not been connected to the tv. Now they have said the will come and collect the TV on the 13/01/20 to fix it and I’ll have no tv for at least 28days. I have not even owned this tv for more than a month but it has already had a lot of issues. And bright house is doing nothing about compensation. Don’t waste your time guys with this product.
9 January 2020
Unprompted review
Reply from Brighthouse
Lizzie, I am sorry to hear about the issues you have experienced. Have you raised this matter with Customer Relations? I regret I have been unable to check from your user name here on Trustpilot.
If it is deemed to be an error, we may consider compensation, but this would not be considered until such time the matter has been reviewed.
The telephone number is 0800 526 069. Lines are open Monday to Friday, 9am-5pm (4pm Wednesday) and Saturday, 9am-3pm.
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