BRICOFLOR.co.uk Reviews 

172
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and secure packaging, noting that their online purchases always arrive promptly and in wonderful condition. Consumers genuinely love the overall high quality of the items, mentioning that the purchased products look stunning and completely match their initial expectations. However, some customers also noted frustrating issues with sizing inconsistencies in tiles and colors differing significantly from the pictures displayed online. A few reviewers were additionally dissatisfied with the quality of certain wallpaper batches and experienced troublesome difficulties regarding product returns and extra fees.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently highlighting the great quality and appealing look... See more

Delivery service

Customers consistently note positive experiences with delivery service, mentioning that items arrive quickly... See more

Quality

Users describe positive interactions with quality, expressing satisfaction with brilliant, stunning designs... See more

Order

Customers had mixed experiences with ordering, as many reviewers praised quick delivery and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These guys are the best. We bought a cork floor for our kitchen in the summer and are super pleased with it. We bought a different product this Christmas for our bathroom which didnt live up to our ex... See more

Rated 5 out of 5 stars

I got my sample, then ordered the item I wanted, brilliant service I was really impressed, delivered on time with care, thank you very much, I will definitely order again

Rated 5 out of 5 stars

The wallpaper was just what we were looking for, and it arrived as quickly as specified. My wife and I are extremely pleased with this vinyl paper and I would use this company again should the need a... See more

Rated 5 out of 5 stars

After receiving various cork tile samples from Bricoflor I opted to purchase Granorite Decodalle County Ivory White tiles for a wall in my new extension. I needed something with character and, hopef... See more


Company details

  1. Flooring Store
  2. also in
  3. Wallpaper Store

Written by the company

Online shop for wallpapers and floor coverings


Contact info

3.8

Great

TrustScore 4 out of 5

172 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 69% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(172)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Ordering and delivery of cork floor…

Ordering and delivery of cork floor tiles was easy and efficient and the delivery driver was friendly and helpful.
I was pleased to be able to get cream cork flooring. The only downside is that it was not clear what size of tile adhesive was available and so I decided to source that elsewhere.

21 August 2024
Rated 4 out of 5 stars

Very helpful answers to questions when…

Very helpful answers to questions when I spoke to Marlborough office. Very speedy delivery of order. However ordering goods was a problem because it took three days before my bank details were recognised and I was able to pay for the order

7 August 2024
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing, the customer service and support I received was brilliant, I didn’t expect it.
The lady dealt with everything over the phone and via email, was very understanding.
It was the delivery company’s fault.

22 May 2024
Unprompted review
Rated 1 out of 5 stars

This 1star rating is for the delivery…

This 1star rating is for the delivery service to UK. It’s been a while since we have place an order with assumption of standard delivery time as mentioned on website. It’s more than 10days and a parcel is still showing at the UPS warehouses with absolutely no signs of delivery date. Very disappointing,

12 May 2024
Unprompted review
Rated 1 out of 5 stars

Customer care just don't care!!

To be honest if you could give no stars I would have, ordered 11th April a small amount of carpet tiles, told 7 working days for delivery, had heard nothing and was still showing as pending on the 19th, so I rang and at that point was informed they were having trouble with deliveries to UK, I should have been informed of this staright away not just left in the dark, checked the account on the 22/04/2023 still showing as pending, rang again and was told it was on its way, but I said not showing that on the account so please send me tracking while am on the phone, the lady did this and it showed the prduct was not ordered until the 19th!!! I then said to her you just need to keep in touch with your customers and let them know what is happening as you reviews are bad and she hung up on me, how rude you just can't help some people and at no point was i shi**y or rude to her, keep away from this company they don't deserve to be in business, they have no clue about customer care cos they just dont care. I may get my order by the end of this week possibly!! Just so you know they are just an office have no stock in the UK everything is ordered from different countries once you palce your order and pay, so they have no control over delivery times!!

23 April 2024
Unprompted review

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