BRICOFLOR.co.uk Reviews 

172
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and secure packaging, noting that their online purchases always arrive promptly and in wonderful condition. Consumers genuinely love the overall high quality of the items, mentioning that the purchased products look stunning and completely match their initial expectations. However, some customers also noted frustrating issues with sizing inconsistencies in tiles and colors differing significantly from the pictures displayed online. A few reviewers were additionally dissatisfied with the quality of certain wallpaper batches and experienced troublesome difficulties regarding product returns and extra fees.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently highlighting the great quality and appealing look... See more

Delivery service

Customers consistently note positive experiences with delivery service, mentioning that items arrive quickly... See more

Quality

Users describe positive interactions with quality, expressing satisfaction with brilliant, stunning designs... See more

Order

Customers had mixed experiences with ordering, as many reviewers praised quick delivery and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These guys are the best. We bought a cork floor for our kitchen in the summer and are super pleased with it. We bought a different product this Christmas for our bathroom which didnt live up to our ex... See more

Rated 5 out of 5 stars

I got my sample, then ordered the item I wanted, brilliant service I was really impressed, delivered on time with care, thank you very much, I will definitely order again

Rated 5 out of 5 stars

The wallpaper was just what we were looking for, and it arrived as quickly as specified. My wife and I are extremely pleased with this vinyl paper and I would use this company again should the need a... See more

Rated 5 out of 5 stars

After receiving various cork tile samples from Bricoflor I opted to purchase Granorite Decodalle County Ivory White tiles for a wall in my new extension. I needed something with character and, hopef... See more


Company details

  1. Flooring Store
  2. also in
  3. Wallpaper Store

Written by the company

Online shop for wallpapers and floor coverings


Contact info

3.8

Great

TrustScore 4 out of 5

172 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 69% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.8

All reviews

(172)

42 reviews in the last 12 months

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Rated 5 out of 5 stars
BRICOFLOR.co.uk logo

Reply from BRICOFLOR.co.uk

Dear Customer,

Thank you so much for your kind review! We're thrilled to hear you had a great experience with us. Your feedback is really appreciated, and we’re glad we could meet your needs.

If you ever need anything in the future, don’t hesitate to get in touch. We'd love to assist you again!

Your BRICOFLOR Team

Rated 5 out of 5 stars

Great Wallpaper

The wallpaper is fantastic, and delivered from Germany within a week!

29 October 2024
Unprompted review
BRICOFLOR.co.uk logo

Reply from BRICOFLOR.co.uk

Dear Customer,

Thank you so much for your kind review! We're thrilled to hear you had a great experience with us. Your feedback is really appreciated, and we’re glad we could meet your needs.

If you ever need anything in the future, don’t hesitate to get in touch. We'd love to assist you again!

Your BRICOFLOR Team

Rated 5 out of 5 stars

We had excellent service from Bricoflor

We had excellent service from Bricoflor
The carpet tiles we ordered are good quality and are just want we wanted
We were kept informed of the status of the order and what made things better they arrived early
Thanks

17 October 2024
Unprompted review
BRICOFLOR.co.uk logo

Reply from BRICOFLOR.co.uk

Dear Customer,

Thank you so much for your kind review! We're thrilled to hear you had a great experience with us. Your feedback is really appreciated, and we’re glad we could meet your needs.

If you ever need anything in the future, don’t hesitate to get in touch. We'd love to assist you again!

Your BRICOFLOR Team

Rated 1 out of 5 stars

Ordered a wallpaper sample 10 days ago…

Ordered a wallpaper sample 10 days ago and still haven't received it. It hardly instils any connfidence in them fulfilling a full order before our decorator leaves site at the end of this week. Looking elsewhere now.

3 October 2024
Unprompted review
BRICOFLOR.co.uk logo

Reply from BRICOFLOR.co.uk

Dear Customer,

Thank you for your review, and we’re sorry to hear you had an issue with the sample delivery.

We understand how frustrating delays can be, especially when you’re relying on the samples for an important project. Unfortunately, we were not contacted directly to investigate the matter, and we would’ve loved to assist in tracking the sample or resolving any delivery issues sooner.

If you experience delays in the future, please don’t hesitate to get in touch with our customer service team so we can sort it out right away. We're committed to ensuring our customers receive the best service possible.

If you'd like to give us another chance, we’d be happy to assist with your future orders and help you find the right products.

Thanks again for your feedback.

Your BRICOFLOR Team

Rated 2 out of 5 stars

Very slow in processing orders

First ordered a carpet tile sample (which I knew came from Germany) and that took weeks to arrive. I then completed my first order and again, it took well over a week (following payment) that I received a tracking number despite reassurance from bricofloor that my order would be in stock and swiftly processed. It's just not good enough a service and they should communicate these delays better to avoid disappointed customers.

10 October 2024
Unprompted review
BRICOFLOR.co.uk logo

Reply from BRICOFLOR.co.uk

Dear Customer,

Thanks for your feedback. We’re truly sorry to hear that you were disappointed with the delivery timing. We do try our best to manage expectations, but as many of our products are imported from Germany, occasionally delays can happen, especially when there’s high demand. We’ll definitely take your comments on board and look at ways we can improve communication to avoid this in the future.

We appreciate your understanding and hope the rest of your experience with us is smooth.

Your BRICOFLOR Team

Rated 4 out of 5 stars

Poor start, but excellent product

I ordered wallpaper that was shown as "in stock" and then found it was coming directly from Germany, which I considered misleading. The paper was poorly packed and the box was delivered broken. Also the product didn't seem like previous vinyl papers I'd encountered. However, when hung on the walls, it proved to be far better than expected - and the professional decorators I used said it was the easiest and quickest (to hang) wallpaper they had ever used. In fact, one of the men wanted to get some for his own home. If you like wood-effect wallpapers, you could do a lot worse than buy AS Creation 30043-4 from Bricoflor.

16 September 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely dreadful company to use or…

Absolutely dreadful company to use or deal with, DO NOT USE. Firstly the order was placed told it was 2-3 working days- 2 weeks later still not delivered but money taken. Called to enquire where it was. Lady was very sketchy, saying they didn’t have the address but the address on the invoice sent to me 2 weeks prior was correct. She told me it would be delivered today, it’s not! Just called and got the same excuse that they don’t have the correct address then she hung up Domt use them ever, the high street is dying because of people like this.

12 August 2024
BRICOFLOR.co.uk logo

Reply from BRICOFLOR.co.uk

Dear Customer,
Thank you for your feedback. We’re sorry to hear about your experience, but we feel it’s important to clarify a few points.

Your order was delayed due to the incomplete address provided at the time of purchase, which we tried to rectify. Our team endeavoured to assist you when you called, but the conversation became unmanageable, preventing us from resolving the issue as we would have liked.

We pride ourselves on delivering excellent service and treating our customers with respect. We kindly ask that this respect be mutual.

Kind regards
Your BRICOFLOR Team

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