Brickhunter Ltd Reviews 753

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and friendly staff who go above and beyond to assist with brick matching and order details. People frequently mention the efficiency of the delivery service, noting that products arrive quickly and in good condition. The company's ability to provide specific brick types, even in small quantities, is also highly valued. However, some customers experienced issues with delivery, reporting delays or a lack of communication regarding changes to delivery schedules. A few people also noted that a small percentage of their bricks arrived broken. Additionally, there were isolated instances where the delivered bricks did not match the color or type pictured online.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the prompt,... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting promptness and efficiency. Many... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being professional,... See more

Product

Customers had positive experiences with product. Many reviewers praise the company for their ability to match... See more

Order

Reviewers mention positive feedback about order. Customers found the ordering process easy, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent outfit and service. Was a relatively small job, but quite detailed and with a rather exacting client, needed to match/blend two different bricks (which they did superbly), including some bri... See more

Company replied

Rated 5 out of 5 stars

I used Brickhunter Ltd to track down some bricks that were proving hard to locate, from my first email Gary Heeson was a pleasure to deal with, he replied promptly and really helpful plus everything... See more

Company replied

Rated 5 out of 5 stars

Gave the company an amount of a certain type of brick I wanted but unfortunately they couldn't supply in the smaller amount. They sent me a photo of a very similar brick which they could do in the amo... See more

Company replied

Rated 5 out of 5 stars

Martin was brilliant. Super helpful. Explained timeline for delivery clearly and was honest and upfront. Helped find some hard to source bricks, where I had been let down by others who advertised avai... See more

Company replied


Company details

  1. Building Materials Supplier
  2. Brick Manufacturer
  3. Building Materials Market
  4. Building Materials Store
  5. Masonry Supply Store

Written by the company

Helping people buy bricks happily is what we're all about at Brickhunter. With a range of specialist end-to-end services and an unrivalled team boasting more than 200 years' industry experience, everything we do is designed to help you navigate the journey to successful brickwork.


Contact info

4.8

Excellent

TrustScore 5 out of 5

753 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Highly recommended!

Barry and his colleagues are always helpful and quick in quoting as well as delivery. We have ordered different times from them and everything has been perfect.

16 August 2024
Rated 5 out of 5 stars

Great help from Barry Ault

I ordered 3k bricks and 1.5k brick slips, and had a brilliant experience with Brick Hunters. Barry Ault was my sales agent and was super helpful - he found us some london stock bricks at a much better price than any other website. I'm now so pleased with our garden walls. Barry was very quick to answer messages and helped us to arrange a very quick delivery. Huge thank you!

5 July 2024
Unprompted review
Rated 1 out of 5 stars

Not an enjoyable experience

It has been very disappointing to order large amount of bricks then the colour I wanted were sold out. Tried to match bricks again then the yard has shortage of staff hence the haulage was cancelled then I have been told the batch I ordered may not be ready , then when it's ready rearranging haulage is an issue again . I felt disappointed and wish I ordered from local brick company paying few more quids rather than waiting patiently will the delivery ever happens ?

5 August 2024
Unprompted review
Rated 5 out of 5 stars

I was struggling to match a small…

I was struggling to match a small number of bricks for a garden wall extension. Brickhunter were so helpful not only finding a good match but also happy to sell a small quantity. They were prompt to reply to emails and delivery simple and on time.
Great service.

27 July 2024
Unprompted review
Rated 5 out of 5 stars

Super fast response from initial…

Super fast response from initial enquiry and a fast quote. Good price which included hiab delivery. Only area for improvement would be to update on delivery sooner, even if there is no info, let the customer know that. It saves having to chase things up unnecessarily. Would highly recommend

12 July 2024
Rated 4 out of 5 stars

Good service.

The service we received from Brickhunter was really good. Communication was great. We received our delivery within 48 hours, despite a lead time of 3-5 days. The delivery was not rushed and considerate (they placed the bricks exactly where I needed them).
The only reason why I have given four stars, is because Brickhunter could not price match another supplier who was 15% cheaper; and the reason why I did not purchase from the cheaper supplier was because they only had 70% of the 2,000 bricks I needed.
Overall I am satisfied with the service and recommend Brickhunter for your brick needs.

4 July 2024
Rated 5 out of 5 stars

Quick and easy

27 June 2024
Unprompted review
Brickhunter Ltd logo

Reply from Brickhunter Ltd

Thanks Nikki! We really appreciate your feedback - please let us know if there's anything else you need and we'll get to work 🙂🧱

Rated 5 out of 5 stars

For an ordinary/lay customer like me

For an ordinary/lay customer like me, Mark was very engaging and helpful in providing cost estimate, sending pictures, and responding to queries quickly. Thanks for the help and for the bricks.

27 June 2024
Brickhunter Ltd logo

Reply from Brickhunter Ltd

Brilliant - thanks for sharing such fantastic feedback, we really appreciate it. Please let us know if there's anything else we can do to help 🧱🙂

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