Brickhunter Ltd Reviews 754

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and friendly staff who go above and beyond to assist with brick matching and order details. People frequently mention the efficiency of the delivery service, noting that products arrive quickly and in good condition. The company's ability to provide specific brick types, even in small quantities, is also highly valued. However, some customers experienced issues with delivery, reporting delays or a lack of communication regarding changes to delivery schedules. A few people also noted that a small percentage of their bricks arrived broken. Additionally, there were isolated instances where the delivered bricks did not match the color or type pictured online.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the prompt,... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting promptness and efficiency. Many... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being professional,... See more

Product

Customers had positive experiences with product. Many reviewers praise the company for their ability to match... See more

Order

Reviewers mention positive feedback about order. Customers found the ordering process easy, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent outfit and service. Was a relatively small job, but quite detailed and with a rather exacting client, needed to match/blend two different bricks (which they did superbly), including some bri... See more

Company replied

Rated 5 out of 5 stars

I used Brickhunter Ltd to track down some bricks that were proving hard to locate, from my first email Gary Heeson was a pleasure to deal with, he replied promptly and really helpful plus everything... See more

Company replied

Rated 5 out of 5 stars

Gave the company an amount of a certain type of brick I wanted but unfortunately they couldn't supply in the smaller amount. They sent me a photo of a very similar brick which they could do in the amo... See more

Rated 5 out of 5 stars

Martin was brilliant. Super helpful. Explained timeline for delivery clearly and was honest and upfront. Helped find some hard to source bricks, where I had been let down by others who advertised avai... See more

Company replied


Company details

  1. Building Materials Supplier
  2. Brick Manufacturer
  3. Building Materials Market
  4. Building Materials Store
  5. Masonry Supply Store

Written by the company

Helping people buy bricks happily is what we're all about at Brickhunter. With a range of specialist end-to-end services and an unrivalled team boasting more than 200 years' industry experience, everything we do is designed to help you navigate the journey to successful brickwork.


Contact info

4.8

Excellent

TrustScore 5 out of 5

754 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very happy with the service from the…

Very happy with the service from the point where I was given a quote for some very rare bricks, to arranging a quick delivery and the delivery itself. Communication was excellent throughout and I was very impressed with how easy the whole process was.

19 December 2024
Rated 5 out of 5 stars

5 Star service

Mark Elliott has always been a great help with enquiries and problem solving. Gets all my enquiries and comes back ASAP with all the necessary info!

Great Job.

21 November 2024
Rated 5 out of 5 stars

Excellent service

Excellent service. Mark contacted me back really quickly and offered really good advice. Deimante then had brick samples sent to me for verification on Mark's recommendations. These arrived within about two days from my initial enquiry.
They've gone above and beyond and I'm really impressed.
I'm very grateful to them both for helping me.

6 November 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service as I didn’t know how to find matching bricks for my house.
The process is easy and they communicate promptly.
Found the closest match !

29 October 2024
Rated 5 out of 5 stars

Great Service

Mark found a brick that was almost a match and I cannot thank him enough.

2 October 2024
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Reply from Brickhunter Ltd

Thanks for leaving such fantastic feedback, Darloboy - we really appreciate it! Good luck with your project and please let us know if we can help with anything else 🤩🧱

Rated 5 out of 5 stars

Helpful service

Helpful service, with quick and clear responses to any queries. Bricks arrived on scheduled day. Thanks to Barrie and the team.

26 September 2024
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Reply from Brickhunter Ltd

This is really great to read, David - many thanks for taking the time to share your feedback. Please let us know if there's anything else you need and we'll do what we can to help 🙂🧱

Rated 5 out of 5 stars

Michael at brickhunter was so helpful…

Michael at brickhunter was so friendly and helpful, helped me match the brick I was looking for, really quick on coming back with quotes and even sent me pictures to ensure I was getting the right brick! The bricks arrived 2 days after I placed the order, really efficient service. And most importantly I saved almost £2k buying from brickhunter compared with other quotes I had received (for the EXACT same brick!) Would recommend brickhunter to anyone!

25 September 2024
Unprompted review
Brickhunter Ltd logo

Reply from Brickhunter Ltd

Wow, Lucy - what a fantastic review! Thank you very much for taking the time to share your Brickhunter experience, we really appreciate it. Best of luck with your project - we're here if you need anything else 🤩🧱

Rated 5 out of 5 stars

Helpful phone calls and emails re…

Helpful phone calls and emails re delivery.

23 September 2024
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Reply from Brickhunter Ltd

Thanks Stanford Skiing! We really appreciate your feedback - please let us know if there's anything else you need and we'll get to work 🙂🧱

Rated 5 out of 5 stars

They found the exact bricks that I…

They found the exact bricks that I wanted with fast and efficient service.

9 September 2024
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Reply from Brickhunter Ltd

Brilliant - thanks for sharing such fantastic feedback, Tom, we really appreciate it. Please let us know if there's anything else we can do to help 🧱🙂

Rated 5 out of 5 stars

They were ultra efficient

They were ultra efficient, very accommodating. Highly recommend.

10 September 2024
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Reply from Brickhunter Ltd

We love reading this, Catherine - thanks so much for sharing such lovely feedback. We wish you the best of luck with your project, please let us know if we can help with anything else 🙂🧱

Rated 5 out of 5 stars

Very informative when I messaged them…

Very informative when I messaged them with regards to my order. Went above and beyond to answer my questions.

30 August 2024
Brickhunter Ltd logo

Reply from Brickhunter Ltd

Thanks for the feedback - we really appreciate it! Let us know if we can help you with anything else 🧱🙂

Rated 5 out of 5 stars

Good communication

Good communication, lad at the yard was great, helped load the van

23 August 2024
Brickhunter Ltd logo

Reply from Brickhunter Ltd

Thanks, Ian! We really appreciate your feedback - please let us know if there's anything else you need and we'll get to work 🙂🧱

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