BRB Heating Ltd Reviews 

294
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and friendly service, highlighting the efficiency and care taken by the staff. Many people appreciate the clear communication, with regular updates on arrival times and work progress. Reviewers frequently mention the tidiness of the work, with engineers cleaning up thoroughly after completing their tasks. The service is often described as excellent, with many customers expressing high satisfaction with installations and repairs. However, some people mentioned issues with engineers leaving without fully checking their work or providing necessary paperwork, leading to follow-up visits.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting the professionalism and friendliness of... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As long as everything is emptied out of cupboards the workers are fine to move them about ,we went out and left them to it and they phoned us when to come home ,carpets and Lino were put back for the... See more

Rated 5 out of 5 stars

Gas Boiler stopped working, customer service were great. Engineer arrived that day, required a new part for boiler, fitted next day. No hanging about we were kept up to date about time of arrival. Ver... See more

Rated 5 out of 5 stars

Excellent service, a new boiler fitted, a couple of new radiators and new thermostats, all the guys were brilliant. They were very respectful and cleaned up what little mess they made. They put protec... See more

Company replied

Rated 5 out of 5 stars

BRB were very professional they informed me of everything from start to finish. Everyone of the team was fab 👌 my house was left as though they had never been here. Absolutely recommended.


Company details

  1. Energy Equipment and Solutions
  2. Electrical Installation Service
  3. Heating Equipment Supplier
  4. Plumber

Information provided by various external sources

BRB Heating Ltd are expert in all types of Boiler and Central Heating solutions. Competitive Finance is available on ALL of our products and services.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

294 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(294)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service provided from start to…

Great service provided from start to finish, job completed to a very high standard, friendly team, left place tidy.

16 July 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback glad you had a good experience

Rated 5 out of 5 stars

Excellent workmanship and reliable company

Excellent all the way through from start till finish, waiting to start at half seven, team handed, all skilled, polite, hard working and very clean finish. Excellent work from BRB heating

11 July 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback glad you had a good experience

Rated 5 out of 5 stars

New boiler

The 4 engineers came as planned at 8.00 am. I left the house to leave them to get on with the job. I was contacted 30mins prior to finishing to advise me I could return to be shown the instructions etc. Was very impressed by BRB from start to finish from the surveyor to the men completing the job. I would 100% recommend BRB as it was such a pleasant experience throughout having workman turn up when stated.

5 July 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback glad you had a good experience

Rated 5 out of 5 stars

A Very happy customer

A Very happy customer. A really professional job done. Even cleaned up after and went above and beyond to get the job done. I’m very impressed. Thank you.

20 June 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback glad you had a good experience

Rated 4 out of 5 stars

brb appraisal

The communication was good they kept me informed al the way.prompt arrival and departure however they could have asked if I had noticed changes to pressure which I remembered after the engineer left.

Also would like to know if a follow u service will be done in 2025 under the warranty

17 June 2024
Unprompted review
Rated 5 out of 5 stars

First Class Service from BRB Heating LTD

The 4 engineers came as organised at 8.00 am. I left the house then as not to get in their way. I returned at 4.00 pm when they were finishing up. So impressed by BRB, men were so pleasant, explained anything I needed to know. they even swept and tidied up every bit of where they had worked and also hoovered afterward. I could not have wished for a better company to install my heating, I was so impressed and would 100% recommend them. I am just delighted with my new gas heating system. Not forgetting The excellent Carpet fitter who came before and after the job uplifting the carpets and them putting them back down rhe following day.

11 June 2024
Unprompted review
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Reply from BRB Heating Ltd

Thank you so much for the great feedback we are glad you had a positive installation experience

Rated 5 out of 5 stars

BRB ARE AWESOME!!!

I can't recommend BRB highly enough. They deserve six stars.
They arrived in plenty of time. they had plenty of staff to replace our full central heating system, including pipework. They left the house tidier than they found it 😊 They were finished in record time. All the floorboards they lifted were replaced and fixed down properly. They are an awesome company to work with.

5 June 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you so much for the great feedback we are glad you had a positive installation experience

Rated 5 out of 5 stars

Excellent service

Excellent service, on time and did exactly what they said they would.

4 June 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you so much for the great feedback we are glad you had a positive experience

Rated 5 out of 5 stars

Plain sailing start to finish.

This company were great to work with and every step of the intended work was explained in detail. All of their reps from first inspection thought to the work team were first rate. Work carried out was perfect with great care taken towards the property and the area was left clean afterwards. I was left with clear instructions of how to use the new central heating system. Great experience all round.

4 June 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you so much for the great feedback we are glad you had a positive experience

Rated 5 out of 5 stars

Best in the business

Have used BRB for a few years now and wouldn’t dream of changing. Any problems I have had have been dealt with quickly and very satisfactorily.

28 May 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you so much for the great feedback we are glad you had a positive experience

Rated 5 out of 5 stars

Good service

Vera and Claire were very helpful in renewing my service contract and arranging my annual service. The service was carried out efficiently at the appointed time with no fuss.

22 May 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you so much for the great feedback we are glad you had a positive experience

Rated 5 out of 5 stars

BRB are fantastic company,

BRB are fantastic company,
Done first
Service, very professional company, come
When they say they will very nice gentleman serviced boiler, highly recommend this
Company they accommodate customers, office staff to manager keep
You
Update,
Seriously can't
Go wrong with BRB, One of
Best company I know
Off thanks to
Everyone fantastic

17 May 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback

Rated 5 out of 5 stars

Central heating

After the installation of our heating system and a trouble free year William from BRB arrived to give the boiler it's first service. He was a pleasant gentleman and was thorough. Will use again.

17 May 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback

Rated 5 out of 5 stars

I had davy and Alan and sparkytoday…

I had davy and Alan and a sparkytoday fitting new central heatingthere work was outstanding no mess was left and they removed some flooring that was not so good and replaced it so I say 5 stars all day long

15 May 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback

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