Matty my heating engineer for oil boiler was knowledgeable and even wrote down instructions for me! He was extremely tidy and courteous in fixing the fault and I have no hesitation in recommending... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have just had a new boiler fitted. The whole process from start to finish has been very efficient. Matty and River arrived early and worked hard all day in extreme heat. They showed great professi... See more
Company replied
Ashley arrived on time to replace a combi valve on our closed tank. Personable, polite and well-presented, as are all the Woodhouse team, he worked efficiently, and left the area clean and tidy. He is... See more
Company replied
From the phone call we received from Adam informing us that there would be a small change to Matt’s arrival time to Matt finishing the job 2 days later, we have once again been reminded of the profess... See more
Company replied
Company details
- Boiler and Heating Service
- Air Conditioning Contractor
- Electrician
- Gas Engineer
- Plumber
- Solar Energy Company
Written by the company
Cheshires trusted experts for property maintenance and improvement. Established in 2007 by Rory Woodhouse at the age of 22, Woodhouse Plumbing, Heating & Electrical Ltd. has grown to become a trusted provider of quality services in Cheshire. With 25 skilled staff and a fleet of 15 vans, we offer a range of Plumbing, Heating & Electrical solutions, including Solar, EV, Air Conditioning, Renewable Energy, Underfloor Heating, and Bathroom Installations. Your satisfaction is our priority.
Contact info
Livingston House, Tarvin Road, WA6 6XN, Frodsham, United Kingdom
- 01928 733437
- info@woodhouseltd.co.uk
- www.woodhouseltd.co.uk
4.9
Excellent
116 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Used this company for boiler servicing…
Used this company for boiler servicing for a number of years. Always dependable, on time and efficient. Matty serviced our boiler yesterday and did a good job.
24 July 2026
Unprompted review
Reply from Woodhouse Plumbing, Heating & Electrical Ltd
Thank you for taking the time to leave us such a great review James.
We really appreciate your continued support over the years and are pleased to hear that you’ve always found our service dependable, punctual, and efficient.
We’ll be sure to pass your kind feedback on to Matty, he’ll be delighted to hear that you were happy with the boiler service.
Thank you again for choosing us, and we look forward to continuing to help you with your heating needs in the future.
Need a reliable tradesman ?
As always Woodhouse Plumbing, Heating & Electrical Ltd gave me prompt and reliable service.
All the staff are so friendly and helpful.
I always feel I am in a safe pair of hands.
24 July 2026
Unprompted review
Reply from Woodhouse Plumbing, Heating & Electrical Ltd
Thank you so much for your fantastic review Christine.
We really appreciate your continued trust and support. It’s great to hear that you’ve found our service prompt, reliable, and that our team has made you feel comfortable and looked after.
We’ll be sure to share your kind words with the whole team. Providing a friendly and professional service is something we always strive for, and we’re delighted to know you feel you’re in safe hands.
Thank you again for choosing Woodhouse Plumbing, Heating & Electrical Ltd.
Matty my heating engineer for oil…
Matty my heating engineer for oil boiler
was knowledgeable and even wrote down instructions for me!
He was extremely tidy and courteous in fixing the fault and I have no hesitation in recommending him and the help from Woodhouses when my hot water stopped .
Thank you Matty
24 July 2026
Unprompted review
Reply from Woodhouse Plumbing, Heating & Electrical Ltd
Thank you for taking the time to leave such a wonderful review Susan.
We’re delighted to hear that Matty was able to help get your hot water back up and running. It’s great to know that you found him knowledgeable, tidy, and courteous throughout the repair.
We’ll be sure to pass your kind words on to Matty, he’ll be really pleased to hear your feedback, especially that his instructions were helpful.
Thank you again for recommending Woodhouse Plumbing, Heating & Electrical Ltd. We really appreciate your support.
Ashley and River .Have done a brilliant…
Ashley and River .Have done a brilliant job.answered all our questions.And made the whole experience much less stressful for us.we are very pleased with the work they carried out.
23 July 2026
Unprompted review
Reply from Woodhouse Plumbing, Heating & Electrical Ltd
Thank you so much for taking the time to leave us such a lovely review Julie.
We’re delighted to hear that Ashley and River did such a great job and helped make the whole experience as stress-free as possible. We understand that having work carried out in your home can feel daunting, so it’s great to know they were able to answer your questions and put you at ease throughout the process.
We’ll be sure to pass your kind words on to Ashley and River, they’ll really appreciate your feedback.
Thank you again for choosing Woodhouse Plumbing, Heating & Electrical Ltd. We’re so pleased you’re happy with the work completed.
Excellent plumber
Excellent plumber, Alex L. Very polite and knowledgable and nothing is too much trouble
22 July 2026
Unprompted review
Reply from Woodhouse Plumbing, Heating & Electrical Ltd
Thanks so much for your wonderful review, Mark! We're delighted to hear that Alex L. made such a positive impression. His professionalism, knowledge, and willingness to go the extra mile are qualities we're proud of. We'll be sure to pass along your kind words to him. We really appreciate your support and look forward to helping you again in the future!
Regular boiler service.
As always with Woodhouse their communications and service are top drawer. Alex rang with an ETA and was thorough and efficient. Will continue to use their services.
22 July 2026
Unprompted review
Reply from Woodhouse Plumbing, Heating & Electrical Ltd
Thank you so much for your kind review and for choosing Woodhouse for your annual boiler service, Geoff! We're delighted to hear that you were pleased with both our communication and the service you received. We'll be sure to pass your lovely comments on to Alex – he'll be pleased to know his thorough work and courtesy were appreciated.
Very friendly and helpful
Very friendly and helpful. Took the time to look at options and fully reassure me. Covered all the carpets up and left no mess.
9 July 2026
Unprompted review
Reply from Woodhouse Plumbing, Heating & Electrical Ltd
Thank you so much for your wonderful review! I'm delighted to hear that you felt reassured throughout the process and that you appreciated the care we took to protect your carpets and leave everything clean and tidy. Your kind words mean a lot, and we truly appreciate you taking the time to share your experience.
Oil Boiler Service Eayon
Both Matty and Brad were polite ,professional knowledgeable and very helpful.
I would definitely recommend Woodhouse.
20 July 2026
Unprompted review
Reply from Woodhouse Plumbing, Heating & Electrical Ltd
Thank you for your fantastic review, Mark! We're delighted to hear that Matty and Brad provided a polite, professional, and helpful service during your oil boiler service. We'll be sure to pass on your kind words to them. We really appreciate your recommendation and look forward to helping you again in the future.
We have recently had a solar / battery…
We have recently had a solar / battery & EV charger installed. We have had a great experience dealing with Woodhouse on this side of their business.
We cannot praise enough, all the staff we came into contact with for being polite, understanding, and very professional, making interactions pleasant and productive.
The great customer service, started with Lauran, being helpful, patient, and knowledgeable. Alex came out and conducted a site survey during which he provided clear explanations and solutions.
Having decided to go ahead with the project , the installation, was managed by Alex and carried out by Thomas, Robert and Max. They knew exactly what they were doing working efficiently and professionally -despite having to work in full sun and high temperatures!
Although the installation itself only took a few days to complete, it was a pleasure having the team working on our home.
We have had some electrical work done by Woodhouse in the past but not on this scale and we were not disappointed. 😊
6 July 2026
Unprompted review
Reply from Woodhouse Plumbing, Heating & Electrical Ltd
Thank you so much for taking the time to leave such a fantastic review Rob.
We're delighted to hear that you had such a positive experience with your solar, battery storage and EV charger installation. It's wonderful to know that every stage of the process, from your initial enquiries through to the completed installation, met your expectations.
Thank you for your kind words about Lauran, Alex, Thomas, Robert and Max. I'll be sure to pass your feedback on to the team, they'll really appreciate the recognition. We're especially pleased to hear that their professionalism, clear communication and hard work, even in the hot weather, made the experience a positive one for you.
It was a pleasure working with you again, and we're grateful that you chose Woodhouse for another project. We hope you enjoy the benefits of your new system for many years to come, and if you ever need anything in the future, we're always here to help.
Thank you once again for your recommendation and for placing your trust in Woodhouse.
Easy communication when booking a…
Easy communication when booking a boiler service. They were able to provide a last minute appointment. Ashley was polite and efficient!
15 July 2026
Unprompted review
Reply from Woodhouse Plumbing, Heating & Electrical Ltd
Thank you for your wonderful review, James! We're so pleased to hear that booking your boiler service was easy and that we could accommodate you with a last-minute appointment. It's great to know Ashley provided polite and efficient service. We'll be sure to pass on your kind words to him. We really appreciate your feedback and look forward to helping you again in the future!
Totally professional and a pleasure to deal with.
Woodhouse have just finished removing our old boiler and fitting a new one for us. Because of the need to remove all the old equipment in the loft and relocate the new boiler the job took three full days.
Most of the work was carried out by engineers Dan and Brad in what can only be described as tropical conditions due to the recent heatwave. They were totally professional and two of the nicest lads that you could ever wish to meet. Nothing was too much trouble for them.
Despite the conditions they got on with the job with the minimum of inconvenience to us, always ensuring that everywhere was left tidy and that we still had a water supply at the end of each day.
Although most of the onsite work was carried out by Dan and Brad it would be unfair not to mention the other members of the Woodhouse team who ensured that everything went smoothly.
Layla the Sales Administrator, Adam the Plumbing and Heating Manager and Engineer Jack and the Electrical Manager whose name we can’t remember (sorry) who carried out the final commissioning of our new boiler.
A great team and a pleasure to deal with.
John and Lesley Whitby
10 July 2026
Unprompted review
Reply from Woodhouse Plumbing, Heating & Electrical Ltd
Thank you so much for taking the time to leave such a detailed and wonderful review, John and Lesley! We're delighted to hear that you had such a positive experience with your new boiler installation.
We'll be sure to pass your kind words on to Dan and Brad—they'll be thrilled to know their professionalism, hard work, and friendly approach made such a positive impression, especially while working in the challenging heat. It's also great to hear that they kept disruption to a minimum and ensured everything was left clean and tidy each day.
Thank you as well for recognising the wider team. Layla, Adam, Jack, and our Electrical Manager, Alex, will all appreciate your thoughtful comments. Successful installations are always a team effort, and it's fantastic to know that this was reflected in your experience.
It was a pleasure to work with you, and we truly appreciate your trust in Woodhouse. If you ever need us in the future, we'll be more than happy to help.
Reply from Woodhouse Plumbing, Heating & Electrical Ltd
Thank you for your kind feedback, Dave! We're delighted to hear that Ashley provided you with excellent service. We'll be sure to pass your comments on to him. We really appreciate you taking the time to leave a review and look forward to helping you again in the future.
Delighted with the Result
From the phone call we received from Adam informing us that there would be a small change to Matt’s arrival time to Matt finishing the job 2 days later, we have once again been reminded of the professionalism of all who work at Woodhouse Plumbing, Heating and Electrical. The job probably wasn’t complicated but it was fiddly and required very accurate measurements. From start to finish Matt was punctual, polite, affable, capable and clearly set himself high standards, taking a real pride in his work. He was everything one would wish for in a tradesman coming into your home. The office support staff have been patient and helpful throughout. We are delighted with the end result. Thank you, once again, to all at Woodhouse. N & W Parker
14 July 2026
Unprompted review
Reply from Woodhouse Plumbing, Heating & Electrical Ltd
Thank you so much for taking the time to leave such a wonderful review, Nick!
We're delighted to hear that you were so pleased with the service you received from start to finish. We'll be sure to pass your kind comments on to both Adam and Matt—they'll really appreciate your feedback. Matt takes great pride in his work, so it's fantastic to hear that his attention to detail and professionalism made such a positive impression.
We're also pleased that our office team could help make the process as smooth as possible.
Thank you again for choosing Woodhouse Plumbing, Heating & Electrical. It was a pleasure to work with you, and we hope to be of assistance again in the future.
Excellent service as always from the…
Excellent service as always from the team, Will attended on this occasion, thanks to both Will and Patsy for sorting so quickly.
Kindest regards
Martin
10 July 2026
Unprompted review
Reply from Woodhouse Plumbing, Heating & Electrical Ltd
Thank you, Martin, for your kind review and continued support. We're delighted to hear you received excellent service once again. We'll be sure to pass your kind words on to Will and Patsy—they'll really appreciate your feedback. Thank you for choosing us, and we look forward to helping you again whenever you need us.
Arrived on time
Arrived on time. Explained what they were doing. Engineers were clean tidy and courteous. Would thoroughly recommend
26 June 2026
Unprompted review
Reply from Woodhouse Plumbing, Heating & Electrical Ltd
Thank you for taking the time to leave us such a kind review, Chris! We're delighted to hear that our engineers arrived on time, kept you informed throughout the work, and left everything clean and tidy. Your recommendation means a great deal to us, and we really appreciate your support. Thank you for choosing us!
Reply from Woodhouse Plumbing, Heating & Electrical Ltd
Thank you for your kind review, Roy! We're delighted to hear that Ashley and Matt provided such good, polite service. We really appreciate your feedback and look forward to helping you again in the future.
Radiator change
Alex came to remove a couple of radiators and install a new one. He found a problem but sorted it straight away. He was really helpful and answered all my questions. He left everything clean and tidy. Would highly recommend.
8 July 2026
Unprompted review
Reply from Woodhouse Plumbing, Heating & Electrical Ltd
Thank you so much for taking the time to leave such a lovely review, Xiaosu!
We're delighted to hear that Alex was able to resolve the issue he encountered quickly and that he took the time to answer all of your questions. It's also great to know he left everything clean and tidy, as we always strive to provide a high standard of workmanship and customer service.
Your recommendation means a lot to us, and we really appreciate your feedback. Thank you for choosing Woodhouse, and we look forward to helping you again in the future.
Great Boiler Repair
Great, friendly service from Matt.
Clean and tidy, everything left as found. Would highly recommend Woodhouse Ltd.
8 July 2026
Unprompted review
Reply from Woodhouse Plumbing, Heating & Electrical Ltd
Thank you for your kind review! We're so pleased to hear you were happy with Matt's friendly service and that everything was left clean and tidy. We really appreciate your recommendation and look forward to helping you again.
Helpful and quick
Quick response to an issue I had, I received assistance with a smile.
7 July 2026
Unprompted review
Reply from Woodhouse Plumbing, Heating & Electrical Ltd
Thank you for your kind review, Frances! We're pleased to hear that we were able to respond quickly to your issue and that you received friendly service. We really appreciate your feedback and are always happy to help whenever you need us.
New Condensing Boiler Installation
We are very pleased with the new condensing boiler installation and work to remove the old header tanks/cylinder. The work was done well and our preference checked when needed.
Throughout the work and at the end of the day areas were cleaned plus any debris removed.
The two engineers (Will and apprentice Jack) were pleasant and very polite.
The quotation received for the work was clear and detailed which was great to understand the work to be completed.
I would have no hesitation in recommending Woodhouse.
1 July 2026
Unprompted review
Reply from Woodhouse Plumbing, Heating & Electrical Ltd
Thank you for your fantastic review, David! We're delighted to hear you're pleased with your new boiler installation and the service you received from Will and Jack. We'll be sure to pass on your kind comments to them.
It's great to know you found our quotation clear and appreciated how clean and tidy the team kept everything throughout the work. Thank you for your recommendation and for choosing Woodhouse!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.