BRB Heating Ltd Reviews 

295
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the professionalism and friendliness of the staff, noting their helpfulness and courteous demeanor. Many appreciate the excellent service, characterized by clear communication, timely arrivals, and efficient work. Reviewers frequently mention that engineers are tidy, cleaning up after themselves and leaving homes in excellent condition. Many people also appreciate the company's efficiency in handling installations and repairs, making complex processes straightforward. Consumers often express high satisfaction, trusting the service and recommending the company for its overall reliability and good value.

What people talk about most

Service

Reviewers mention positive feedback about service, with many customers consistently praising the... See more

Staff

Users describe positive interactions with staff, consistently praising their professionalism, politeness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As long as everything is emptied out of cupboards the workers are fine to move them about ,we went out and left them to it and they phoned us when to come home ,carpets and Lino were put back for the... See more

Rated 5 out of 5 stars

Gas Boiler stopped working, customer service were great. Engineer arrived that day, required a new part for boiler, fitted next day. No hanging about we were kept up to date about time of arrival. Ver... See more

Rated 5 out of 5 stars

Were kept informed about everything from arrival time to any work that needed done.Engineer was young man ,Jack,who was very professional and courteous even taking his shoes off at the door.Explained... See more

Rated 5 out of 5 stars

Excellent service, a new boiler fitted, a couple of new radiators and new thermostats, all the guys were brilliant. They were very respectful and cleaned up what little mess they made. They put protec... See more

Company replied


Company details

  1. Energy Equipment and Solutions
  2. Electrical Installation Service
  3. Heating Equipment Supplier
  4. Plumber

Information provided by various external sources

BRB Heating Ltd are expert in all types of Boiler and Central Heating solutions. Competitive Finance is available on ALL of our products and services.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

295 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(295)

45 reviews in the last 12 months

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Rated 5 out of 5 stars

Tesla Powerwall Installation

Amazing job by BRB Heating. Supply and Installation of a Tesla Powerwall unit to additional SolarPV and busy electrical system in the house!
All work carried out neatly and safely. Kept informed by staff at all times prior to installation due to lead time of the Powerwall from the US, but ended up coming in early - special thanks to Nicole.
Cannot fault any of the electricans involved, friendly and happy to answer any questions I had and to accomodate particular requirements for the installation.

16 February 2021
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you for your great review Darren, we are glad you felt looked after at every stage in the process. We will be sure to pass on your thanks to Nicole & the electrical team! We hope you are already seeing the benefits of the new TESLA Powerwall Thanks again - BRB Ltd.

Rated 5 out of 5 stars

The boiler was installed within 7 days

The boiler was installed within 7 days of ordering. Communication throughout from BRB was excellent. On the agreed day the team arrived on time, carried out the installation and cleared up any mess and took away all packaging etc. Took plenty of time to show me the new controls and walked me through the new set up. Received a courtesy call the following day from the supervisor to make sure everything was still running fine. Excellent service, excellent value for money, great tradesmen and terrific support from the admin sales and support staff. Would definitely recommend.

28 October 2020
Rated 5 out of 5 stars

Great experience using BRB Ltd who…

Great experience using BRB Ltd who fitted a new boiler, radiators, pipes and smoke/heat alarms in my elderly parents home via the Scottish Government Warmer Homes scheme. Quality materials used by the team who were all very well mannered and friendly. The job was completed in just over 6 hours which was wonderful as my Mum had not been out of her home this year due to her health and was able to return to a cosy home after minimal disruption and time away. A Manager also visited the following day and explained the timer to my Dad. Delighted with the service given by this company. Thank you.

21 October 2020
Unprompted review
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Reply from BRB Heating Ltd

Thank you for your great review Fiona, we are glad you felt looked after at every stage in the process. We will be sure to pass on your thanks to the engineering team! Thanks again - BRB Ltd.

Rated 5 out of 5 stars

Outstanding Service

Outstanding Service. Had a boiler installed recently in Glasgow area. High quality materials (Bosch) and fine workmanship. My father is a cabinet maker and these guys did a job almost as well as he does. Genuinely impressed with all the shoddy workmen about these days. Recommended

4 October 2020
Unprompted review
Rated 1 out of 5 stars

ABSOLUTE NIGHTMARE TO DEAL WITH TRYING…

ABSOLUTE NIGHTMARE TO DEAL WITH TRYING TO RESOLVE ISSUES AFTER BOILER FITTED 13/7/20.BOILER FITTED ON WARPED WET ILL FITTED PLYWOOD BACK BOARD BOILER WAS REMOVED AND RE INSTALLED ON REMEDIAL VISIT 24/7/20 BRB DECIDED TO FIT A DAMAGED AND SPLIT RADIATOR ON THE 13TH THIS WAS REPLACED ON 24/2/20 ALSO TVRS REPLACED ON VISIT.VERY DIFFICULT TO DEAL WITH EVEN AFTER REMEDIAL VISIT I STILL HAVE OUTSTANDING ISSUES WITH NO PROPER OFFER OF RESTITUTION WHICH INCLUDES DAMAGE TO MY PROPERTY.I AM A REGISTERED DISABLED PERSON AND FEEL I HAVE BEEN TAKEN ADVANTAGE OF HAVE TRIED TO SPEAK TO BRB BUT STAFF C AN BE ARGUMENTATIVE AND CONFRONTATIONAL SADLY NOT EVEN WORTHY OF ONE STAR.HAVE NO OPTION BUT TO TAKE THE MATTER FURTHER.SORELY DISAPPOINTED WITH THIS COMPANY.I DO HAVE DATE STAMPED IMAGES OF ALL SAID WORKS INCLUDING REMEDIAL.

24 July 2020
Unprompted review
Rated 5 out of 5 stars

Martin & Mary Jane, Crow Road, Glasgow

I just wanted to thank you again for the excellent work undertaken by BRB fitting a new Boiler at our home. Your service throughout constantly exceeded our expectations in terms of cost; timeliness; quality and associated advice and support. From the start, Phil and the BRB team listened carefully to our needs and advised on the most suitable replacement boiler options. The team that arrived to replace the Boiler, led by Calum were great too. They ensured that the works were completed with the minimum disruption – tidying everything up after them. The quality of the fitting – and Calum’s pipework craftsmanship - was fantastic too. I heard about BRB through a word of mouth recommendation. I am now recommending BRB to friends and colleagues too!

5 September 2019
Unprompted review
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Reply from BRB Heating Ltd

Thank you for your great review, we are glad you felt looked after at every stage in the process. We will be sure to pass on your thanks to the engineering team! Thanks again - BRB Ltd.

Rated 5 out of 5 stars

Fantastic service from everyone…

Fantastic service from everyone involved in my new boiler fitting. Nicole was on hand at every stage keeping me informed on quote, fitting date and great after service. The team on the day were amazing and did an fantastic job. Thank you to everyone at BRB Heating! Would highly recommend.

11 August 2019
Unprompted review
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Reply from BRB Heating Ltd

Thank you for your great review Mrs Mcdonald, we are glad you felt looked after at every stage in the process. We will be sure to pass on your thanks to the engineering team! Thanks again - BRB Ltd.

Rated 5 out of 5 stars

Very helpful,punctual

Very helpful,punctual, tidy and efficient.

31 July 2019
Unprompted review
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Reply from BRB Heating Ltd

Thank you for taking the time to post your review Ms Mouflih it is greatly appreciated. We are glad to hear you were happy with the service you received. Many Thanks - BRB Ltd

Rated 5 out of 5 stars

The men were very efficient and did a…

The men were very efficient and did a great job.They were clean and left no mess.My husband and were very pleased with the job they did.

26 June 2019
Unprompted review
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Reply from BRB Heating Ltd

Thank you for your kind review Mrs Johnman, delighted to hear you were happy with the service you received. Many thanks - BRB Ltd

Rated 5 out of 5 stars

Reliable, trustworthy and efficient

Reliable, honest and efficient. Words which are not synonymous with this trade. The whole process was simple, an engineer called assessed our boiler and a week later two extremely efficient workmen arrived and fixed everything.

Would not hesitate to use again

10 June 2019
Unprompted review
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Reply from BRB Heating Ltd

Thank you for your review Terry, it is greatly appreciated. We are happy to hear you were pleased with our workforce, we will be sure to pass your thanks on to our engineers! Thanks again, BRB ltd

Rated 5 out of 5 stars

Excellent company

Excellent company, very professional and a pleasure to deal with- will 100% recommend to friends and family. Thank you for being patient with the kids also.

4 June 2019
Unprompted review
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Reply from BRB Heating Ltd

Thank you for your review Mr Reid, glad you had such a positive experience with BRB, we would really appreciate your recommendation. Thanks again, BRB Ltd

Rated 5 out of 5 stars

Superb service great price

Superb service great price arrived when they said
Great guys would use again and again

30 May 2019
Unprompted review
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Reply from BRB Heating Ltd

Thank you for your kind review, we are glad you were happy with the service you received and would always welcome your business! Thanks again, BRB Ltd

Rated 5 out of 5 stars

Couldn't recommend BRB enough

Couldn't recommend BRB enough. Myself and my partner recently bought an old tenement flat in Glasgow and they completely ripped out the old central heating system and boiler and replaced it all within 1 working day. Unbelievable turnaround a service.

15 May 2019
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you for your great review Mr Mchenry, we are glad you had a good experience with your heating installation through BRB, always appreciative of your recommendation. Many thanks - BRB Ltd

Rated 5 out of 5 stars

New radiators

New radiators
I had all of the radiators in my house replaced by Martin (BRB employee). Martin arrived promptly, was extremely well organised in the way he worked and completed the job in good time. There was absolutely no mess and he was able to fit the new ones so that there is hardly any repainting to be done on the walls. He explained any issues clearly and was really friendly.
Happy to give a 5* rating based on this great service.
Thanks Martin!

15 May 2019
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Many thanks for your kind review Linda, it is much appreciated. We are delighted you had such a positive experience with our engineer and will be sure to pass on your comments and thanks to Martin. Thanks again - BRB Ltd

Rated 5 out of 5 stars

It was a breath of fresh air to have…

It was a breath of fresh air to have tradesmen who took a pride in what they were doing. They came on time and were finished within five hours.
The apprentice was equally professional and a credit to your company. Great that you employ apprentices. It shows how far sighted your company is. Thank you Scott who gave us the quote, Martin who fitted the boiler ably assisted by Aiden the apprentice and David the electrician. We cannot praise you all too highly.
Eric and Janis McLachlan.

18 April 2019
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Hello Eric, thank you so much for taking the time to leave such a kind review. We will make sure your comments are passed on to our installation team and all those mentioned that were involved in the process. Many thanks - BRB Ltd

Rated 5 out of 5 stars

Excellent service

Excellent service. Professional tradesmen. Recommend 100%

16 April 2019
Unprompted review
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Reply from BRB Heating Ltd

Thank you for your review Ms Stuart, we are always happy to hear you would recommend BRB. Thanks again

Rated 5 out of 5 stars

What an impressive company!

What an impressive company! From my first contact with them they gave a very comprehensive service, providing a very detailed fixed price quote through to completion of what was an unusually complex job. All of the engineers on site were obviously very competent and experienced and ensured at all stages that our house was kept clean and tidy. Well done BRB!

1 April 2019
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you for your kind review, we are delighted you were happy with the service from BRB from start to finish. We will be sure to pass your thanks on to the engineers. Thanks again - BRB ltd

Rated 5 out of 5 stars

Very helpful team

Very helpful team, no issues on installation and good back up as pressure was not good on day 3 however sorted out.

28 March 2019
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you for your review Mr Gilbert, we are glad the team got this sorted for you. Thanks again - BRB ltd.

Rated 5 out of 5 stars

BRB HEATING were very professional…

BRB HEATING were very professional their engineers were very polite and carried out the work with expert accuracy and knowledge. Great job we are very happy with the new boiler. We would like to thank the office staff , the surveyor ,the engineers and would highly recommend your company to all potential customers.

27 March 2019
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you for your kind review Mr Hand, we are delighted you were so happy with the service you received from the team at BRB and will be sure to pass on your thanks to everybody. Your recommendation would always be appreciated! Thanks again - BRB

Rated 5 out of 5 stars

HIghly Recommended !

Not the cheapest quote I received but the whole process from online enquiry, survey, quote, follow up and eventually installation was very slick and professional and I have no regrets choosing BRB.
The boiler installation itself was completely painless, friendly staff who were also very professional,extremely tidy and efficient.
Having struggled to get local companies to survey and quote and having been bombarded with conflicting information in the process - I would have no hesitation in recommending that family and friends should phone BRB in the 'first' place and save a lot of time.

13 March 2019
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you for your review Norman, we are happy to hear you were pleased with the team at BRB Heating. We would be very grateful for your recommendation, much appreciated. Thanks again - BRB Ltd

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