Brayleys Cars - Brayley Kia Harpenden Reviews 

Very professional staff, right from reception to final service. We were requesting recovery and the staff promptly called back in time. Repair was done as promised within the time window initially suggested.

I had a fantastic experience with Jon Simpson at Brayleys Cars. He understood what I was looking for and kept his eye out for a car that would fit. Once found he’d made sure the car was there the day I had a booked a test drive and walked me through every step of the way. As a woman having never bought a car through finance I of course brought my dad along with me. Jon was kind, friendly and understanding and helped every step of the way. I could not recommend more highly!

Great Customer Service. Not pushy. Very relaxed atmosphere in there. All staff very welcoming. I hadn't bought a car for over 15 years and being a woman buying a car on my own for the first time I was quite nervous. I needn't have worried, I met Natalie, she was excellent. She was very patient, explained everything about the car thoroughly. When I went to collect the car, she took her time with me and made sure I was completely happy before I drove off. I also had to ask a couple of questions later on and again, received excellent customer service. I would not hesitate to recommend Brayleys in Harpenden and especially Natalie.

Friendly and professional service. The work was completed on time with an accompanying video, which was a nice touch. Car cleaned on return. Would definitely recommend.

Thank you again Tom, Great customer sercice

Great service and communication from Danny Reynolds when buying a used car. The process was very smooth and we are very happy with the car.

From booking to having the service completed - I could not fault the service team - they were fantastic to deal with and everything they said they did and nothing was too much bother

My service visit was very good at all stages from booking, facilities during the service and the efficiency of service staff.

They did exactly what I expected from a service, and a little bit more.
Great service, the car is running beautifully. Love the video that was sent to my email. Noticed from the video that the team had repaired a nail in my tyre at no additional cost - thanks :)
Great work by all and will definitely return.

Great customer service from the team in Harpenden, my only negative was that when I phone to book my service and to check when the car will be ready etc I get put through to a service centre in Enfield, however the lady there was very helpful.

Not a female friendly environment! Aggressive sales patter bordering on bullying, entirely inappropriate for customer needs; Ultra low price offered for trade in forcing me into an unpleasant negotiation with the result I did not trust the salesman. Sexist comments during test drive; Unprofessional conduct including blatant breaches of GDPR; I bought the car but this was despite the salesman rather than because of him. I have driven Kia for 6 years and previously advocated for the brand based on great after sales and the car itself. This experience made me feel vulnerable, exposed and very disappointed that women still have to endure this treatment. Big news - it's 2026, women have their own money, they are perfectly capable of making big decisions. Shame on you.

Good communication. No hard selling techniques. Allowed us ask question and request what we wanted. Overall very positive, easy, smooth experience.

I had already planned for my regular vehicle service when I was informed I needed minor surgery in the late afternoon. Bradley's arranged for me to pick the car up before 16.00hrs and it was brought round to the front of the garage to save time. Excellent personal service.

Knowledgeable staff, friendly and a great deal

We appreciated the help we received from Natalie Kia sales executive.

Contact with service staff was excellent but unfortunately my car was not cleaned as promised.

Job completed within timescales, car came back in pristine condition

Danny Reynolds was very helpful when we first came to look at a new car and has been great throughout the purchasing process

The collection and delivery of the car by David was prompt and efficient. Service Manager Tom Palmer was very detailed in his explanation of the work required on top of the service and MOT. The inspection video from the workshop confirmed this and gave me assurance that this work was clearly necessary and essential. Email communication to confirm the follow-up booking was also helpful.