Very efficient booking in. Very polite man on the desk. However , communication wasn’t great during the day. I couldn’t get through to the service department and had to leave 2 messages before anyon... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Brayleys’ service was friendly and efficient, and the work carried out on my car was extremely good. Brayleys called me to let me know when my car was ready for collection. I wish to particularly prai... See more
Company replied
Helpful, friendly and informative throughout my experience of looking at an EV2 to deciding to purchase. All necessary documents, finance to drive home insurance were set up, so that I had an easy sa... See more
Car in for annual service. Tom at service department Brayleys Harpenden Kia, was very professional and quick to acknowledge the lumbar support driver seat wasn't working as we raised the issue duri... See more
Company replied
Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
Luton Road, AL5 2UA, Harpenden, United Kingdom
- 01582 464100
4.8
Excellent
382 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 27% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Efficient & polite
They did what they said they would do and on time.
18 August 2026
Unprompted review
Reply from Brayleys Cars - Brayley Kia Harpenden
Hi Milivoy, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Excellent service
Excellent service, helpful, polite and courteous, my car was ready for collection on time, and the trade in was painless.
15 August 2026
Unprompted review
Reply from Brayleys Cars - Brayley Kia Harpenden
Hi, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
The staff and service was excellent
The staff and service was excellent
13 August 2026
Unprompted review
Reply from Brayleys Cars - Brayley Kia Harpenden
Hi Christine, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
My daughter bought her first car
My daughter bought her first car from Brayley Kia in Harpenden and it was a fantastic experience for her. Natalie made everything clear and easy for her, How buying a car should be. Thank you. Great team and very friendly!
6 August 2026
Unprompted review
Reply from Brayleys Cars - Brayley Kia Harpenden
Hi Ian, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Excellent service from the initial…
Excellent service from the initial booking of my MOT and service to the service on the day. . Tom on reception was excellent and kept me updated during the day . The extra bonus was receiving the video of the MOT. which showed that everything was done as described . Excellent service as always from everyone thank you
6 August 2026
Unprompted review
Reply from Brayleys Cars - Brayley Kia Harpenden
Hi Jan, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
First class service.
Third time I have changed my car at Brayleys. The whole procedure was dealt with very smoothly and efficiently. Very patient with this elderly driver!
21 July 2026
Unprompted review
Reply from Brayleys Cars - Brayley Kia Harpenden
We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Easy to get booked in and friendly staff
15 July 2026
Unprompted review
Reply from Brayleys Cars - Brayley Kia Harpenden
Hi Nick, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Great service throughout definitely…
Great service throughout definitely recommend
10 July 2026
Unprompted review
Reply from Brayleys Cars - Brayley Kia Harpenden
Hi Steven, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Excellent customer service
Polite, quick service. Comfortable waiting area in showroom which allowed me to work for the 2 hours with complimentary coffee. Great service all round, car returned washed and hoovered!
26 June 2026
Unprompted review
Reply from Brayleys Cars - Brayley Kia Harpenden
Hi Tanya, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
mt new EV2
At the launch of the EV2 I was so impressed, both with car, and the sales team promoting it, that I placed an order there and then. Subsequently I have dealt solely with Jonathan Leston who was outstanding in progressing the sale and guiding me through all the other things necessary to part with my old car and receive the new. Well done! I recommend him to everyone.
27 June 2026
Unprompted review
Reply from Brayleys Cars - Brayley Kia Harpenden
We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Welham Green Brayleys
Very helpful staff who allowed me to leave my car early.
Good communication about costs and work needed.
25 June 2026
Unprompted review
Reply from Brayleys Cars - Brayley Kia Harpenden
Hi Christine, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff, and certainly not overbearing.
14 June 2026
Unprompted review
Reply from Brayleys Cars - Brayley Kia Harpenden
Hi David, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Excellent customer service
I had my car serviced and MOT'ed at Brayleys Harpenden. Excellent service and friendly, welcoming and knowledgeable staff. Highly recommend.
10 June 2026
Unprompted review
Reply from Brayleys Cars - Brayley Kia Harpenden
Hi Rex, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Another Job Well Done
As always helpful and friendly, work carried out as expected and all done on time
19 May 2026
Unprompted review
Reply from Brayleys Cars - Brayley Kia Harpenden
Hi Peter, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
I was able to book my service…
I was able to book my service appointment very easily on the online calendar, and I received excellent service when I took the car in and collected it later on. I particularly liked the little video clip of the underside of my car, along with a verbal report.
15 May 2026
Unprompted review
Reply from Brayleys Cars - Brayley Kia Harpenden
Hi Bernard, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Good communications
13 May 2026
Unprompted review
Reply from Brayleys Cars - Brayley Kia Harpenden
Hi Peter, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
A pleasure to do business with
Great experience from enquiry to collecting my car. Seamless and Jonathan was extremely helpful and went the extra mile to get the deal done!!
12 May 2026
Unprompted review
Reply from Brayleys Cars - Brayley Kia Harpenden
Hi Tony, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Brayleys Car Servicing
Having a video of the car checks & reception personal attention
12 May 2026
Unprompted review
Reply from Brayleys Cars - Brayley Kia Harpenden
Hi Graham, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Reply from Brayleys Cars - Brayley Kia Harpenden
Hi Nigel, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Excellent customer service
Excellent customer service. Special thanks to Daniel butler sales manager and Danny sales executive.
7 May 2026
Unprompted review
Reply from Brayleys Cars - Brayley Kia Harpenden
Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.