Brandymelville Reviews 

I am a size 6. SIZE SIX. brandy's “one size fits all” actually means “one size fits 0,2,4” i would never think of my self as a particularly bigger human and the fact that their product doesn’t fit me makes me feel so horrible about myself and my body imagine. very upset.

wish i can give this store 0 stars because it makes girls feel so degraded and makes them hate their own bodies when every girl should feel beautiful in their own skin. honest to god wish this store never existed. ruining the way 12 year olds think. SO SICKENING.

My personal experience with Brandy Melville was overall very good, I had no problems ordering the 3 tops I bought, and they came in less than a week. They were nicely packaged, and very good quality. Overall it was a great experience!

Fuel for anorexia - my 13 daughter has sent me a link asking for products from this shop telling us how much she loves it. She has been in hospital since early June with anorexia. Initially we were pleased that she was showing an interest in clothes but after seeing the images on the site of protruding collar bones and models that I can see have the 'anorexic' look I am really shocked by this site. This serious disorder is fueled by graphic images and I think if companies like this knew the devastation it causes to young people they would moderate their website.

One of the LEAST inclusive brands to exist. I am a very standard Size 12 and I am a healthy weight for my height and very average and yet none of their clothes fit me in any remotely flattering way. I can physically get them on my body (in most cases, but not always). The fact that it’s “one size” is a silly money saving tactic and very much limits customers they can appeal to. It also promotes a negative perception of other HEALTHY body types other than really slim girls with zero curves

Although I am a fan of their clothing, I had an awkward encounter with an employee on King's Road in London; I went into the store by myself and as I was browsing through the items. I had a question regarding a top so I naturally went up to the employee who was arranging a rack which seemed like no big deal. I was caught off guard by her yelling on her phone and trying to ignore me. I decided to buy the clothes anyway and after a while she was working the register. As I put the clothes on the counter she then harshly grabbed them from my hands and looked at me up and down. So disrespectful! Such cute designs wasted on an arrogant brand.

I placed my order one month ago, never received it, the customer service they said they will “ investigate “, never got an update on it ... i should have read the reviews before placing my order

Brandymelville Breaking UK return policy rules we couldn’t try on clothes in the store due to Covid. Now cannot be returned only exchange in 14 days and can’t be exchanged twice, I will never shop there again.

Unprofessional and inappropriate treatment of my family and myself today a little after 3:10pm on September 3, 2020.

Upon entering the Los Angeles location at The Grove the two associates began by ignoring us completely, followed by one associate going to the door and shouting “I’ll watch the door.” She than began pointing and counting, and saying we have too many” whilst another associate began taking inventory.

I do not appreciate this overtly racist, disgusting, and pathetic behavior. If they’d like their company to not be a forgotten thing of the past, the posturing needs to stop. No human being or ethnicity is superior to another.

Very disappointed in their objective.

I bought a Carla hoodie and was very excited to receive it. When I got it, it was in dreadful condition, and seemed very used. The inside was very bobbly and scratchy, making the item overall extremely comfortable to wear. It also came extremely stiff and hard and was obviously washed very poorly. Would not reccommend

I am utterly disappointed. I have recently ordered a jacket and the zip of the item was clearly broken therefore I sent them an email including a video of the broken zip and showing how the item is faulty. I then received a reply from them telling me the item 'did not look faulty' but after many struggles I returned the item and they refunded my shipping cost. However although it has been over a week I haven't gotten my refund or an email confirming my return and the customer service is nothing but unhelpful. I will not be ordering from Brandy again as this process has not been handled like it should have been by a professional company. The return process has been nothing but a nightmare.

This company is awful and very disrespectful. My thirteen year old ordered a Carla Hoodie jacket from them and we received a used, dirty jacket with bubbles all over due to over use.
Quite disgusting amid a pandemic! How can a company be so trashy? Disrespectful. I am livid!
The Wirimas

Awful company! I received my item and it was far to small. So I return it and not only does this company break the rules by the customer having to pay for the return I still haven’t had any acknowledgement they have received it nor a refund this was sent back 10 days ago. And when I spoke to someone they could not help at all. I sent an email on the 9th August and still no reply.

They charged me twice and sent me a second identical package which I didn't order. You call in and get a very unhelping teenage sounding person who will only tell you to send an email. The chat said the same thing. They didn't refund the shipping and they only gave store credit for earrings. Again, on things that I didn't order.

Like the other reviewers I was very hesitant to order anything online. Both of my orders arrived within 1 week and there were no missing items. Hopefully the CEOs of the company read the horrific reviews and stepped it up. The reason I love their tops/cardigans/hoodies is because of the quality. The cotton they use is bar none the best it have ever purchased from any retailer. I can wash the clothing several times and it keeps its shape, and maintains its new look and color for a very long time. As for the one size, I dont fit the tiny pencil skirts, but really who cares? If they dont fit, simply move on to another store instead of labeling them as a store that promotes body issues... good grief please. Overall the girls in the store were very sweet and helpful.

I ordered a pair of trousers online but was contacted soon after because the item was out of stock. I was supposed to have received my refund 2-3 working days after my purchase but I didn’t. 7 days after the payment was processed I emailed them. They responded fairly quickly but it wasn’t helpful. A few minutes after I opened a paypal case they finally issued my refund.

Awful. I purchased a gift card for my daughter's birthday and their website was apparently going through "updates" and so the gift card couldn't be used. Was told to try after 1 week as the update would be finished after the weekend. Are you serious? This was a gift and basically the person receiving the gift couldn't use the gift for over 3 weeks. I'm really surprised this place has such "po-dunky" service. They acted like this was normal and just keep trying to use the gift card, it should work out soon. Never will I patronize this place again.

Please be aware of purchasing their products online. I placed an order of more than a hundred dollar in June and never received it. After multiple communication with their customer service people, they refused to send a replacement or refund me because they said that UPS claimed the package was delivered. I also tried to call their customer service directly, and they asked me to contact them through email based on my situation.

I went here in look for some cute summer clothes and multiple employees gave me a rude look and judged me about my size. not only are the clothes one size fits all but the clothes are so small that a toddler could fit in the clothes. And I a 6 or 8 one of the shirts could only fit one of my legs

I had already knew of the bad reviews everyone has given, so I was hesitant to order from their website. Later, I decided I would order just a few clothing items to see the quality, shipping, and service experience with them. The clothes were nicely packaged, and surprisingly good quality, but nothing special. I think their clothes are simple, but fashionable, though I do think it is overrated a bit, because it’s brandy Melville. I especially think their oversized tees and hoodies are super comfortable, good quality, and fits most body types, because they are oversized. But, I do strongly disagree with the “one size fits all” ‘rule’ bs stuff, since clothes especially on their inventory, mostly do not fit all body types-mainly one body type only; they are excluding many people from wearing their clothes because of a certain way their body type is, which is plain wrong. Though I didn’t have too much negative experience with their customer service and shipping, I do think I won’t be purchasing much from them anymore, as I prefer not to support a brand/company with overall bad morals.