Brandymelville Reviews 500

I ordered a Christmas gift for a family member and paid for regular fed ex shipping ($7.99). The item never arrived. I contacted them and they instructed me to file a claim with FedEx. FedEx informed me that only BM can file the claim. I waited 3 months and was told that my claim was denied. It was my fault the package was lost because I should have requested a signature from FedEx. What!? I wasn’t even offered this at checkout?! Horrible company. Never shopping there again. There’s not even a photo of the package being delivered!

My experience with brandy is really good, I paid for express shipping (1-2 days) and it arrived on the second day, and both of my items were not damaged in anyway and I got some bonus stickers with my order! So that was a cute surprise. For the cloths quality they’re really really nice and fit perfectly, so I’m very happy with my experience, I really recommended. 🌸

The model name means nothing. So you order a particular model in the same size, just a different color and you get a totally different cut of sweatpants and then you have to pay to return it. What's the point of naming things if it doesn't mean anything?

I placed an order. Everything went through and I received a confirmation email. The next day the order was cancelled by the company. There was no reason given. I emailed the company and did not receive a response. I called twice only to have the customer service agent disconnect the call when I said I have an issue with an order. The third time I called, the customer service agent placed me on hold without taking any of my information and then disconnected the call after 3 minutes. I will not shop at this store again.

A very very bad and poor quality!
And a very bad shop assistants!
I bought a long sleeve t-shirt for my daughter for a high price( 32 euro for a cotton t-shirt but she likes the style) and the tshirt was broken on an harm, I came back to the shop to change it with the recipt and the shop assistant of the Brandymelville shop in Barcellona on Avda. del Portal de l'Angel n.6 with the recipt didn't want to change me the t-shirt..its ridiculous!!!A very bad experience..they just rip off the teenagers and the parents! I want not buy to this brand anymore in my life..be carrefull!!

Awful awful staff. Too busy gossiping among themselves to acknowledge there are customers in store. Minimum wage staff too important to touch items in changing room area, the uniformed security guard was made to check the clothes in and out - disgusting display of white girl privilege 🤮 Zero stars if it was an option

Truly appalling customer service at the Foubert’s Place store. The sales assistants were far more interested in chatting amongst themselves about returning to university than doing the job they are paid to do. Asking a basic question about sizing was clearly an inconvenience. I was met with blank stares and visible annoyance, as though I had interrupted something far more important than helping a customer.

Apparently, I was also expected to magically know that the item was “one size fits all,” despite this not being made clear. The store itself is overcrowded, poorly laid out, and an unpleasant experience from start to finish. To top it off, the returns policy is equally poor, leaving you feeling completely trapped once you’ve made a purchase especially if you do not live in London.

I will not be returning, although I strongly suspect the company won’t care; the overall attitude suggests customer experience is not a priority for the demographic they are targeting.

Do not use this company, a £6 purse has cost me over £20 due to their mistake. I’m a pensioner and it has really upset me. I have tried phoning them but of course there is no one to speak to.

Personally my brandy Melville experience was fine, I received every thing I ordered, nothing wrong. I didn’t look on trust pilot until after my purchase, even thought it was successful i don’t think I will shop there again from all the views I’ve heard. But from my experience I’d give it a 5 star.

Covent Garden store. My daughter forgot her bank card so wanted to pay part cash, part card on her phone. No problem said the girl on the till. Another assistant then intervened and said not possible because my daughter had £3.75 in silver coins. Well! Legal tender is at least £5 (£5 for 5p and 10p; £10 for 20p and 50p). So they were wrong. If you say you accept cash, then you MUST accept legal tender. Ultimately my daughter got money sent to her card and purchased the item but the useless assistant failed to give her a receipt. Could not make this up.

YOU LITERALLY MADE A GIRL WHO DIDNT HAD A FOUNDATION ON HER FACE PAY FOR A SHIRT THAT HAS STAINS FROM FOUNDATION BECAUSE YOU THINK THAT SHE MADE IT DIRTY GUYS PLEASE BE SERIOUS

DO NOT USE THIS COMPANY. I haven’t received my £500 order i had to file a court thing & they’re saying i’m a fraudster because i used a different email last time. Assholes

horrible customer service

I submitted an order, and that's when I realized, that billing address is wrong. Wanted to correct it, can't. I have to fill out some paper work. It was a present for my granddaughter and now she will receive a bill. And why this company is hiding their contact info. I was fishing on the internet that information. Hardly found that and learn, better not to contact them.

horrible. just horrible.

I can only repeat the other's experiences. I ordered two T-Shirts for my daughter. One of them was ok, but we wanted to return the other one. It would be possible, yes. But I would have to pay the postage and the insurance for the postage myself and would not get it returned. And the return-address is in Slovenia, so it would at least be about 15 EUR for a T-Shirt with a price of 25 EUR. This does not make sense.

Of course, they hinted it on their website, but you really have to look for this. It's not obvious.

So, the only option for me is, try to sell this T-shirt myself and to make a bad report.

Haven’t received my parcel for over a month and no refund or anything. Postman forged my signature and i have overwhelming proof i didn’t receive it including ring doorbell footage and my signature doesn’t match the one on the “delivery confirmation”.

Brandy melville have ghosted my emails.

Do not use, spent over £409 with them and items crammed into a bags. Asked for a box if placing a second order to which they agreed. Placed the order then wouldn’t ship in a box. Dreadful customer service and quality of items already received is not great. Wouldn’t waste your money

My teen received a sweatshirt from Brandy Melville as a gift. After just one wash, the zipper completely came off. We asked the store for an exchange, but the manager refused. Instead, they gave us a customer service number—no one ever answers, and the voicemail doesn’t even confirm that you’ve reached Brandy Melville. Sadly, that’s no surprise.

I don’t let my kids shop there—especially after watching the Netflix documentary Brandy Hellville & the Cult of Fast Fashion. It reveals the founder's openly racist and misogynistic views, and how the brand promotes disordered eating and toxic body standards among young people.

Please don’t support this company with your hard-earned money. It’s not just bad customer service—it’s a harmful brand with deeply troubling values.

Placed a £180 order with Brandy Melville. It was left in a “safe place” and found a week later opened, with two items missing and one damaged. Customer service insisted everything was packed and delivered “undamaged,” but ignored the fact I didn’t receive the full order. No refund, no replacement, and they stopped replying. Really poor experience and disappointing customer care.