BPerfect Cosmetics Reviews 

3,422
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 541 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service and the helpful, professional staff who are quick to resolve issues. Many people appreciate the prompt responses and efficiency in addressing their queries and concerns. Reviewers also consistently highlight the high quality of the products, noting their effectiveness and appealing presentation. However, some customers also noted issues with orders, such as receiving missing, incorrect, or damaged items. A few people experienced problems with delayed or undelivered orders, and some mentioned a lack of response to their inquiries.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, highlighting it as excellent, great,... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their efficiency,... See more

Product

Customers had positive experiences with product, with many reviewers loving the products and finding them to... See more

Order

People report ambiguous experiences with order, with some customers expressing satisfaction with prompt... See more

Response time

Clients share positive opinions on response time, with many reviewers delighted by the fast and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been a loyal customer to BPerfect for years. Their products really are second to none! I had a query recently, and Deborah dealt with it promptly, professionally, and reassuringly. Thank you... See more

Rated 5 out of 5 stars

Ordered a brow pen from BPerfect recently which arrived promptly & with a gel pen which was great. Unfortunately the shade Ash Brown that I ordered was far too dark for me. Following emails between my... See more

Rated 5 out of 5 stars

I have used BPerfect on a few different occasions over the past few months and I have always found the staff to be incredibly helpful. This morning I needed to contact their customer services in relat... See more

Rated 5 out of 5 stars

Absolutely excellent friendly customer service from Ann. Small query about an order and she emailed promptly and was genuinely lovely and helpful. It’s people like Ann that give customer service a gre... See more


Company details

  1. Cosmetics Store

Written by the company

Trend Setting, Award Winning, Ahead of the Game. Changing the Cosmetics industry since 2013.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(3,422)

514 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant customer service

I bought some foundation which I should have received a free brush with, unfortunately I didn't receive it. I emailed them and I received an email almost immediately and promised to send the brush. I received it 2 days later. So in my opinion the customer service is brilliant can not fault that kind of service.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Tallaght store

I'm not great with make up had no idea what to put on and how to do it but went to your store in tallaght and Louise was amazing to work with. She done my make up and showed me the process as she was doing it. I left feeling great and a new make up kit. Will definitely be back and will recommend to friends and family. Thanks again Louise

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Missing BP parcel..

Missing BP parcel... long story short Deborah is amazing at her job... she has sorted things out in no time at all...thankyou so much Deborah for your patience with me and being so polite and kind...

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Popped into bperfect store in…

Popped into bperfect store in Newtownards recently and had a fab make over by Ebony. She advised me on the shades and products which would enhance my skin and boy did she know her stuff. She was bubbly, chatty, knowledgeable and made me feel amazing when I left the store with my new products. Thanks Ebony

20 February 2026
Unprompted review
Rated 4 out of 5 stars

Very speedy response

Very speedy response. Hopefully the replacement will arrive soon. Robyn from Customer Service was extremely pleasant and efficient.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Emailed be perfect re a -faulty product…

Emailed be perfect re a -faulty product , A lady called Ann looked after me and its all sorted. My replacement is on the way . I Purchased this product in Dunnes stores, and they would not help me. I went directly to the company Be Perfect, and i am very happy with their service . Look forward to receiving my package later on this week . Customer care staff member Ann was very helpful and came straight back to me . Great service .

Thank you ,
Andrea

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Mrs glam X B perfect

Absolutely love B perfect especially the Mrs glam collab. I was adding little bits to my original makeup since it came out now over 5 years I’m fully into b perfect and Mrs glam I love it. Wouldn’t change my makeup brand not a clue what I used before this💋

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Wrong Item

I bought a bundle and the wrong thing came and I talked to Deborah and she was really good!!! Got my problem sorted all thanks to her.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service


I must say I find the bperfect team outstanding i order alot from them one particular order I was missing an item and got on to customer care and got onto a lovely lady who fixed the problem immediately great customer service

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Deborah from customer care

Deborah from customer care responded to my issue and resolved everything immediately. Very happy with the speed with which she carried out the amendments. Many thanks

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, purchased the wrong colour and emailed in a panic to get it changed and a lovely woman Ann assured me she had updated this before they had dispatched it.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

I emailed BPerfect due to an error on…

I emailed BPerfect due to an error on my part.. basically I didnt add an item to my order that was free if I bought a full size foundation.
I receive an email first thing this morning from Deborah to say that the item was added to my order by her and will be shipped with it.
Amazing service. Fast. Polite and just a great service. As well as their products being top quality.
Thankyou.

9 February 2026
Unprompted review

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