I bought two lip serums while staying in Northern Ireland recently. I absolutely loved them but was disappointed when the top of both broke and the product was squeezed out of the tube. I wrote to BPe... See more
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I have been a loyal customer to BPerfect for years. Their products really are second to none! I had a query recently, and Deborah dealt with it promptly, professionally, and reassuringly. Thank you... See more
I had a query on my order , I used a code to receive a free gift which was not delivered. BP team responded quickly and advised this was an error with an apology and that the gift is on its way.... See more
Excellent response from customer service. I received my order of Skin Tint promptly from BPerfect. Unfortunately, the tube seemed to be just half full....on pressing the tube to release some product... See more
Company details
Written by the company
Trend Setting, Award Winning, Ahead of the Game. Changing the Cosmetics industry since 2013.
Contact info
8 Enterprise Crescent, BT28 2BP, Lisburn, United Kingdom
- www.bperfectcosmetics.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Customer Care
I absolutely love the product and the brand have amazing customer service. They went above and beyond. Highly recommend.
I had an issue with some of my orders…
I had an issue with some of my orders but I have been put on to a lovely customer service agent named Ann she was so helpful really went out of her way to sort the issue and really listen to what I was saying
again massive thank you to Ann
Went to foxes pharmacy Birr Co.Offaly…
Went to foxes pharmacy Birr Co.Offaly today to get a skin analysis. Linda was absolutely out of this world. Best foundation and concealer match i’ve gotten. Service was outstanding, she was so gentle with me and polite. Would recommend Linda to anyone.
Emailed BP.as my free gift (lip pencil)…
Emailed BP.as my free gift (lip pencil) was faulty. CS representative called Deborah sorted it out and sent me another one. Really pleased with their customer service. Would recommend.
Always great customer service
Always great customer service! Robyn was very helpful today!
Brilliant customer service
I bought some foundation which I should have received a free brush with, unfortunately I didn't receive it. I emailed them and I received an email almost immediately and promised to send the brush. I received it 2 days later. So in my opinion the customer service is brilliant can not fault that kind of service.
Tallaght store
I'm not great with make up had no idea what to put on and how to do it but went to your store in tallaght and Louise was amazing to work with. She done my make up and showed me the process as she was doing it. I left feeling great and a new make up kit. Will definitely be back and will recommend to friends and family. Thanks again Louise
Missing BP parcel..
Missing BP parcel... long story short Deborah is amazing at her job... she has sorted things out in no time at all...thankyou so much Deborah for your patience with me and being so polite and kind...
Popped into bperfect store in…
Popped into bperfect store in Newtownards recently and had a fab make over by Ebony. She advised me on the shades and products which would enhance my skin and boy did she know her stuff. She was bubbly, chatty, knowledgeable and made me feel amazing when I left the store with my new products. Thanks Ebony
Ordered from BPerfect a number of times…
Ordered from BPerfect a number of times as well as buying in-store. Customer care is always excellent.
Very speedy response
Very speedy response. Hopefully the replacement will arrive soon. Robyn from Customer Service was extremely pleasant and efficient.
Hi Ann from customer service was…
Hi Ann from customer service was absolutely brilliant.she dealt with my complaint very well
All sorted within 2 days
Thanks Ann
From Jacinta walsh
Emailed be perfect re a -faulty product…
Emailed be perfect re a -faulty product , A lady called Ann looked after me and its all sorted. My replacement is on the way . I Purchased this product in Dunnes stores, and they would not help me. I went directly to the company Be Perfect, and i am very happy with their service . Look forward to receiving my package later on this week . Customer care staff member Ann was very helpful and came straight back to me . Great service .
Thank you ,
Andrea
Amazing customer service
Had a small issue with my order and sent an email, Ann replied and was very helpful and had the issue resolved straight away. Really good customer service.
Had a problem with royal mail contacted…
Had a problem with royal mail contacted customer service. Ann went above and beyond to help me thanks again.
I got mistakenly got the wrong product…
I got mistakenly got the wrong product and emailed the customer care and they replied promptly to myself. Deborah was very friendly and provided great assistance.
After I ordered wrong shade
After I ordered wrong shade I contacted Customer care. Deborah changed my order very quickly before it was despatched. Brilliant 🤩
Mrs glam X B perfect
Absolutely love B perfect especially the Mrs glam collab. I was adding little bits to my original makeup since it came out now over 5 years I’m fully into b perfect and Mrs glam I love it. Wouldn’t change my makeup brand not a clue what I used before this💋
Brilliant customer service
I had an issue with a missing lid. Deborah was so helpful and efficient. Problem solved in minutes. Highly recommend chroma cover foundation too.
Wrong Item
I bought a bundle and the wrong thing came and I talked to Deborah and she was really good!!! Got my problem sorted all thanks to her.
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