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Bovis Homes Reviews 

928
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 488 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated sales team for being incredibly helpful, approachable, and thoroughly knowledgeable throughout the entire home-buying process. Buyers appreciate the smooth progression of their purchase journey, supported by attentive professionals who keep them informed at every stage. Many people mention that staff members make them feel completely at ease during visits, answering every question clearly and patiently without applying any pressure. However, some customers also noted difficulties with post-purchase care and major issues remaining unresolved. A few consumers experienced frustrating communication breakdowns, alongside lingering concerns about structural problems and unfinished estate work.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are consistently helpful,... See more

Service

People report positive experiences with service, highlighting knowledgeable and helpful sales consultants who... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful and approachable sales teams... See more

User experience

Reviewers highlight positive aspects of user experience, describing the process as smooth, welcoming, and... See more

Location

Consumers find location to be ambiguous, noting that while the areas are often described as lovely and prime,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience with Bovis Homes ⭐⭐⭐⭐⭐ We’ve had a really positive experience with Bovis Homes so far. The sales team have been helpful, professional and approachable throughout the process, and w... See more

Company replied

Rated 5 out of 5 stars

We had visited Bovis Homes at Whiteley Meadows on two occasions, one before we sold our house and the second once our house was STC. We met with Matt Morrison, whom we felt offered us the best custome... See more

Company replied

Rated 5 out of 5 stars

We called today at the Hollingworth Lake development. We were greeted by the super friendly Rhrodri. He was extremely informative, he quickly and very concisely gave us a good overview of the Cypres... See more

Company replied

Rated 5 out of 5 stars

Me and my husband bought our first home together - “the hedgerows”. Part buy, part rent scheme which enabled us to get on the housing market. Our sales consultant Amber Luxton was brilliant! Explained... See more

Company replied


Company details

  1. Home Builder

Written by the company

At Bovis Homes, we’ve been building exceptional new homes since 1885 and over the generations we’ve become one of the UK’s leading new home builders. Known for our quality craftmanship, we build homes that combine contemporary design with timeless architectural details. Customer Service contact details: https://www.bovishomes.co.uk/contact-us/customer-services


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

928 reviews

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4.5

All reviews

(928)

477 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Denise at Bay View Northam

Denise at the Bay View Northam development was extremely friendly, she made us feel welcomed and not rushed at all and managed to fit our viewings in at very short notice at a time that suited us without any problem at all. She was even waiting at the office door for our arrival knowing we were pushed for time.

23 April 2026
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Reply from Bovis Homes

Hi Jesus,

We're delighted you felt welcomed and not rushed during your viewings. It's great to know we could accommodate your schedule so easily. We appreciate your positive feedback!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Mill View Purchase

Juliette couldn’t have not been any more helpful and has been very supportive throughout this initial period of my purchase

16 April 2026
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Reply from Bovis Homes

Hi Sue Owen,

We're happy to hear that the support provided was helpful during your initial purchase period. We appreciate you sharing your positive experience with us!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Excellent customer service

Rhodri was a pleasure to deal with from the start. Very welcoming and informative. Took time to answer any questions and has kept in touch since our visit. We have looked at a couple of new developments over the last few months but the customer care at Hollin Bank is head and shoulders above.

8 March 2026
Unprompted review
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Reply from Bovis Homes

Hi Chris,

We're happy to hear that you had such a positive experience! It's great to know that our team member was welcoming, informative, and provided excellent customer care. Thank you for your feedback!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Great customer service-Rod

Rhodri was extremely helpful in our initial inquiries taking the time to support and understand our needs thank you for your time and support Rod.

18 April 2026
Unprompted review
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Reply from Bovis Homes

Hi Charlotte,

We're happy that our team member provided support and understood your needs during your initial inquiries. We appreciate you taking the time to leave feedback.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Sylwia was very kind and patient with…

Sylwia was very kind and patient with all our queries and cleared all our doubts apart from giving a walk around of the entire area

19 April 2026
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Reply from Bovis Homes

Hi Vishal Singh,

We're happy to hear that our team member was kind and patient while answering your questions and showing you around. We appreciate your positive feedback.

Kind Regards,
Kobi
Bovis Homes

Rated 4 out of 5 stars

Discounted price

Having 5% discount made a lot of difference

11 April 2026
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Reply from Bovis Homes

Hi Madu,

We appreciate your feedback and are glad the discount was helpful for you!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Well organised and excellent services.

Well organised and excellent communication.
Sales consultant was very helpful and provided guidance on each step.

18 April 2026
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Reply from Bovis Homes

Hi Abdul,

We're happy to learn that our sales consultant was helpful and provided excellent communication and guidance. Thank you for your positive feedback!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Very helpful

Very helpful

16 April 2026
Unprompted review
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Reply from Bovis Homes

Hi Mrs V,

We are glad you found the team very useful. Thank you for taking the time to leave us a review!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Very friendly and helpful

Rhodri was extremely helpful and friendly and provided lots of information and options.

12 April 2026
Unprompted review
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Reply from Bovis Homes

Hi Karen,

We're happy to hear that your experience was so positive! We appreciate your feedback and are glad that he was helpful and friendly.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Myself and my husband went for a house…

Myself and my husband went for a house viewing at Bovi homes Hollingwood lake. The Sales Rep. Rhodri was super amazing. His customer services were very excellent with a personal touch of rapport. He was patient, and explained everything to us carefully especially due to the fact that we were just buying our first home and needed guidance to make the right decisions.
He personally took us to view the plot and explained in detail what the process would be and what the next steps would entail.
He also kept us updated every step of the way with any progress and was very quick to responding to any queries. We could easily reach him via chat or phone call and he was mostly available to help us navigate this complex home buying process.
Rhodri is a star.

1 April 2026
Unprompted review
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Reply from Bovis Homes

Hi Jumoke,

We're happy to hear about the amazing support you received during your house viewing. It's great to know the sales representative was patient, explained everything carefully, and provided excellent customer service with a personal touch. We appreciate you highlighting their guidance and quick responses. Thank you for your feedback!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Fantastic first impressions

From the moment I stepped into the show house, Rod was very attentive, knowledgeable and really most helpful. Currently waiting on a sale of my home so not in a position to move forward yet but fingers crossed and I know i will be able to rely on Rod who will need the patience of a saint

10 April 2026
Unprompted review
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Reply from Bovis Homes

Hi Jo,

We appreciate your kind words and are so glad you found our team member helpful and attentive. We wish you all the best with your sale and look forward to assisting you when you're ready.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Excellent professional service when…

Excellent professional service when wanting to look at show homes. Great designs and standards

12 April 2026
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Reply from Bovis Homes

Hi Ann,

We're glad you enjoyed your experience viewing our show homes. We appreciate you mentioning our designs and standards. Thanks for the feedback!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Bovis homes littleborough

Having had purchased from Rhodri about 4 years ago we were pleasantly surprised to see him again. His customer service is commendable and nothing is ever too much trouble.

12 April 2026
Unprompted review
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Reply from Bovis Homes

Hi Lesley,

We're happy to hear that you were pleasantly surprised and that you found our customer service commendable. We appreciate you taking the time to share your positive experience!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

I visited Bovis Homes in Littleborough…

I visited Bovis Homes in Littleborough yesterday and soon as we entered the office we was greeted by rhodri with a lovely smile and character he gave us all the information we needed and left on a positive note thank you

11 April 2026
Unprompted review
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Reply from Bovis Homes

Hi Paula,

We're so happy to hear about the positive and informative experience you had during your visit! It's great to know that you were greeted with a warm welcome and received all the information you needed. Thank you for your feedback.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Excellent help

Excellent help, advice and service. Very friendly and welcoming.

12 April 2026
Unprompted review
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Reply from Bovis Homes

Hi customer,

We appreciate you mentioning our helpful advice and friendly service. Thank you for your positive feedback; it means a lot to us.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Very Helpfull and friendly sales staff…

Very Helpfull and friendly sales staff will make your choice perfect.
In Wellingborough development site , Mandy gave me help to find a good mortgage advisor and solicitor.very frindly.

11 April 2026
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Reply from Bovis Homes

Hi Janitha,

We're happy to hear that our sales team was helpful and friendly! It's great to know the support in finding a mortgage advisor and solicitor was beneficial. Thank you!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Excellent service

Rod was really good, professional, friendly and really knowledgeable, excellent service

11 April 2026
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Reply from Bovis Homes

Hi Geraldine,

We appreciate you sharing your positive experience. We're so glad to hear you received excellent, friendly, and professional service.

Kind Regards,
Kobi
Bovis Homes

Rated 1 out of 5 stars

Disappointing

We had a disappointing experience at Bovis Homes (Elgar Park) Worcester recently. We arrived at the sales office intending to book an appointment to secure a house, and since the door was unlocked, we stepped inside. Unfortunately, we were unceremoniously asked to leave as it was an admin day. While we realise we missed the signage on the door, the lack of interest in us as ready-to-go buyers was surprising. A missed opportunity for the sales team, as we’ve now reserved with another developer

7 April 2026
Unprompted review
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Reply from Bovis Homes

Hi Mr J,

Thank you for taking the time to share your experience.

We’re very sorry to hear about your disappointing visit to our Elgar Park sales office and for the way your arrival was handled.

We’re genuinely sorry to hear that this experience led you to reserve elsewhere and appreciate you bringing it to our attention, as feedback like yours helps us improve. We wish you every happiness in your new home and thank you again for your time.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

We recently reserved a home with Bovis in Littleborough

We recently reserved a home with Bovis Homes in Littleborough and had a really positive experience throughout the process.

A big thank you to Rhodri, who was excellent from start to finish. He was patient, knowledgeable, and always willing to take the time to answer our questions in detail. What stood out most was his personal, non-pushy approach — we never felt pressured, which made a big difference when making such an important decision.

The quality of the homes and overall build specification is very high, which gave us real confidence in the purchase. The application process was also smooth, with a supportive and responsive team guiding us every step of the way.

Overall, a great experience so far and we’d definitely recommend Bovis Homes based on our journey to date.

10 April 2026
Unprompted review
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Reply from Bovis Homes

Hi Mark,

We're happy to hear that you had a positive experience reserving a home with us. It's great to know that our team's support and the quality of our homes gave you confidence. Thank you for recommending us!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Rhodri and Bovis great experience viewing show home

Rhodri was filling in for a colleague and was very attentive, and couldn’t be more helpful, very good communication, and answered every question we had with great detail. Great show home, very warm and built well. Viewing experience very good overall.

9 April 2026
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Reply from Bovis Homes

Miss Philippa Lord,

We appreciate you taking the time to share your feedback. We're happy to hear that you found the viewing experience very good overall, and that our team member was attentive and helpful.

Kind Regards,
Kobi
Bovis Homes

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