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Bovis Homes Reviews 

928
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 488 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated sales team for being incredibly helpful, approachable, and thoroughly knowledgeable throughout the entire home-buying process. Buyers appreciate the smooth progression of their purchase journey, supported by attentive professionals who keep them informed at every stage. Many people mention that staff members make them feel completely at ease during visits, answering every question clearly and patiently without applying any pressure. However, some customers also noted difficulties with post-purchase care and major issues remaining unresolved. A few consumers experienced frustrating communication breakdowns, alongside lingering concerns about structural problems and unfinished estate work.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are consistently helpful,... See more

Service

People report positive experiences with service, highlighting knowledgeable and helpful sales consultants who... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful and approachable sales teams... See more

User experience

Reviewers highlight positive aspects of user experience, describing the process as smooth, welcoming, and... See more

Location

Consumers find location to be ambiguous, noting that while the areas are often described as lovely and prime,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience with Bovis Homes ⭐⭐⭐⭐⭐ We’ve had a really positive experience with Bovis Homes so far. The sales team have been helpful, professional and approachable throughout the process, and w... See more

Company replied

Rated 5 out of 5 stars

We had visited Bovis Homes at Whiteley Meadows on two occasions, one before we sold our house and the second once our house was STC. We met with Matt Morrison, whom we felt offered us the best custome... See more

Company replied

Rated 5 out of 5 stars

We called today at the Hollingworth Lake development. We were greeted by the super friendly Rhrodri. He was extremely informative, he quickly and very concisely gave us a good overview of the Cypres... See more

Company replied

Rated 5 out of 5 stars

Me and my husband bought our first home together - “the hedgerows”. Part buy, part rent scheme which enabled us to get on the housing market. Our sales consultant Amber Luxton was brilliant! Explained... See more

Company replied


Company details

  1. Home Builder

Written by the company

At Bovis Homes, we’ve been building exceptional new homes since 1885 and over the generations we’ve become one of the UK’s leading new home builders. Known for our quality craftmanship, we build homes that combine contemporary design with timeless architectural details. Customer Service contact details: https://www.bovishomes.co.uk/contact-us/customer-services


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

928 reviews

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4.5

All reviews

(928)

477 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Leanne has been so helpful and Patient…

Leanne has been so helpful and Patient every step of the way and we cannot thank her enough

11 June 2026
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Reply from Bovis Homes

Hi stuart Mitchell,

We are so glad to hear this feedback. We truly appreciate your kind words.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Annette

Annette she fantastic service.. so friendly and very helpful . She do amazing job … I very like her .

10 June 2026
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Reply from Bovis Homes

Hi Michael,

We're so glad you had such a positive experience! We appreciate your kind words.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Gavin the sales representative was very…

Gavin the sales representative was very helpful, informative and pleasant.

7 June 2026
Unprompted review
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Reply from Bovis Homes

Hi Nick,

It's great to hear that you are so pleased about your positive experience with Gavin. Thank you for your kind words.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

I am realy happy

14 February 2026
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Reply from Bovis Homes

Hi Marcin,

We are so pleased to hear that you are happy with our service. We really appreciate your positive feedback.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Sales / site

Friendly and professional answers got when needed and completed what they could do for us and family to ensure they not only got the sale but attentive to and challenge found

30 January 2026
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Reply from Bovis Homes

Hi Mr Baker,

We're truly happy to hear our team provided friendly, professional assistance and addressed your family's needs effectively. Thank you for taking the time to share your experience.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Lisa was most helpful in providing the…

Lisa was most helpful in providing the information my wife wanted concerning the three bedroom bungalow being built on the site.

13 June 2026
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Reply from Bovis Homes

Hi Mr Moseley,

We are so glad that you both found Lisa helpful in answering your queries about our homes. We appreciate your kind words and will pass on your positive feedback!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

We turned up a day earlier than we had…

We turned up a day earlier than we had planned but we were given a warm welcome and plenty of advice and help. Our experience has so far been a very positive one.

12 June 2026
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Reply from Bovis Homes

Hi Sarah,

We’re delighted to hear that you received such a warm welcome and that the team were able to provide helpful advice and support. It’s great to know your journey so far has been a positive one, and we look forward to continuing to support you every step of the way. Thank you for taking the time to share your experience.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Up until now very good service

Up until now very good service

12 June 2026
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Reply from Bovis Homes

Hi Jill,

Thank you for taking the time to leave a review. We’re really pleased to hear that you’ve received very good service so far and we look forward to continuing to support you throughout the rest of your journey with us.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

House is amazing and location is second…

House is amazing and location is second to none!

5 June 2026
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Reply from Bovis Homes

Hi Jennie,

We are so glad you love one of our wonderful homes and that it's in a fantastic location for you! Thank you for taking the time to leave such great feedback.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

The staff provided an excellent…

The staff provided an excellent customer service ,very helpful and explaining to us on how to access filling in information online. Always prompt on answering the telephone when we needed information and no problem when they gave us answers with confidence. Sales Office in easy reach and comfortable reception area.

12 June 2026
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Reply from Bovis Homes

Hi Cam,

We're so happy to hear about your excellent experience with our team! We appreciate you highlighting their helpfulness and clear explanations and will make sure it gets fed back to them. Thank you for your positive feedback.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Great experience

Great experience, warm and welcoming staff, very happy and excited about the new beginning.

11 June 2026
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Reply from Bovis Homes

Hi Delfi,

It's fantastic to hear that you had a great experience with our lovely team. We wish you all the best!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Lisa was a very welcoming

Lisa was a very welcoming, informative and knowledgeable sales consultant. We enjoyed our visit to the site and look forward to investigating the possibility of moving to this site in the near future.

7 June 2026
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Reply from Bovis Homes

Hi Tony,

Thank you for taking the time to share your feedback. We’re delighted to hear that Lisa made you feel so welcome and provided a knowledgeable and informative experience during your visit. It’s great to know you enjoyed exploring the site, and we look forward to supporting you as you consider the possibility of making it your new home.

Kind Regards,
Kobi
Bovis Homes

Rated 4 out of 5 stars

Flip has been wonderful fr start ,she…

Flip has been wonderful fr start ,she is very caring & informing us as you proceed so far,well we haven't come to the end finish yet,we have only started with the reservation,wait & see.

29 May 2026
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Reply from Bovis Homes

Hi Yasmin,

It's great to hear about your positive experience with Flip so far! We appreciate you sharing your feedback and look forward to assisting you further.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Purchased a New Home

Purchased a New Home
We have just agreed to purchase a new Bovis home in Tavistock, I must say the support we received from Andre was outstanding always keeping us up to date on the progress being made.
Run through all the details with us so we were very clear on what was expected of us to complete the purchase.
I would highly recommend you visit this site very well done on the customer service front 👏👏👏👏

5 June 2026
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Reply from Bovis Homes

Hi Rodney,

We're so pleased to hear about your positive experience purchasing a new home! It's wonderful to hear that Andre provided outstanding support and kept you informed, we will pass on your appreciation!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

I had a very positive experience…

I had a very positive experience working with Rhodri. Throughout the process he was professional, approachable, and always happy to answer any questions I had.

Rhodri was incredibly informative, creating a seamless experience and overall process, supporting us throughout show homes and potential purchases, and i am impressed at both the quality of Rhodri and the site as a whole

28 May 2026
Unprompted review
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Reply from Bovis Homes

Hi william francis,

We're so glad you had such a positive experience. It's wonderful to hear our team member was professional and informative, making the process seamless. Thank you for your kind words!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Having bought my new build in February…

Having bought my new build in February and moved in the beginning of March I cannot thank Nick and all his team for everything they have done for me, nothing was too much trouble for him.
Both Beth and Maddy in the sales office was always on hand for any advice if needed.
But for me Nick was the star of the show so thankyou so much Nick for making my transition run smoothly

2 June 2026
Unprompted review
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Reply from Bovis Homes

Hi Mrs Margaretc clemans,

We're so happy to hear about your fantastic experience with us! It's wonderful that our team made your transition smooth. Thank you for your kind words.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Excellent warm welcome

Very friendly and helpful greeting and very accommodating considering we turned up late on a Saturday. Would recommend.

31 May 2026
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Reply from Bovis Homes

Hi Tom,

We are so glad to hear you had a friendly and accommodating experience with us, even with your late arrival. We appreciate your recommendation.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Very good!!!!

Very good!!!!!

29 May 2026
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Reply from Bovis Homes

Hi Iulian,

Thank you for taking the time to leave us a review, we appreciate your feedback!

Kind Regards,
Kobi
Bovis Homes

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