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Bovis Homes Reviews 

933
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 490 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful, professional, and knowledgeable sales staff who make the entire house buying process smooth, easy, and stress-free. Many consumers note that the team provides exceptional support, offering clear explanations and making property viewings comfortable without any pressure. Some reviewers were not happy with post-purchase care, experiencing unresolved major issues, poor communication, and a frustrating lack of accountability. People also mentioned difficulties with unfinished estate developments, long delays, and the exhausting personal effort required to manage ongoing property problems. Buyers felt that dealing with these lingering structural complications caused significant stress and disrupted their daily routines.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as welcoming, helpful,... See more

Service

Customers consistently note positive experiences with service, highlighting the helpfulness and knowledge of... See more

Customer service

Clients share positive opinions on customer_service, consistently praising the helpful, professional, and... See more

User experience

Users describe positive interactions with user_experience, highlighting a welcoming and informative journey... See more

Location

Consumers find location to be ambiguous, though many reviewers praise the area as lovely and a prime spot.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience with Bovis Homes ⭐⭐⭐⭐⭐ We’ve had a really positive experience with Bovis Homes so far. The sales team have been helpful, professional and approachable throughout the process, and w... See more

Company replied

Rated 5 out of 5 stars

We called today at the Hollingworth Lake development. We were greeted by the super friendly Rhrodri. He was extremely informative, he quickly and very concisely gave us a good overview of the Cypres... See more

Company replied

Rated 5 out of 5 stars

We had visited Bovis Homes at Whiteley Meadows on two occasions, one before we sold our house and the second once our house was STC. We met with Matt Morrison, whom we felt offered us the best custome... See more

Company replied

Rated 5 out of 5 stars

Me and my husband bought our first home together - “the hedgerows”. Part buy, part rent scheme which enabled us to get on the housing market. Our sales consultant Amber Luxton was brilliant! Explained... See more

Company replied


Company details

  1. Home Builder

Written by the company

At Bovis Homes, we’ve been building exceptional new homes since 1885 and over the generations we’ve become one of the UK’s leading new home builders. Known for our quality craftmanship, we build homes that combine contemporary design with timeless architectural details. Customer Service contact details: https://www.bovishomes.co.uk/contact-us/customer-services


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

933 reviews

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4.5

All reviews

(933)

482 reviews in the last 12 months

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Rated 4 out of 5 stars

It was a very good house to live in…

It was a very good house to live in with family but was bit far away from city centre as my children would get difficult to cope with schools/colleges as currently they are studying.

I found Sales agent Rod, very helpful and supportive.
I appreciate his help
Thanks

Subqatgeen

20 March 2026
Unprompted review
Bovis Homes logo

Reply from Bovis Homes

Hi Subqatgeen,

We're glad you found the house suitable for family living and appreciate your feedback regarding the location. We're also happy to hear that the agent was helpful and supportive during your experience. Thank you.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Gavin was super helpful and took his…

Gavin was super helpful and took his time to introduce us to the development, explore options and show us round to help us get a feel of the place. We really appreciated it, thanks so much!

14 March 2026
Unprompted review
Bovis Homes logo

Reply from Bovis Homes

Hi Olo,

We're happy to hear that you found the introduction to the development helpful and that you appreciated the time spent exploring options. Thank you so much for your positive feedback!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars
Bovis Homes logo

Reply from Bovis Homes

Hi Ian,

We're glad you found our staff and service friendly. Thank you for your positive feedback; it means a lot to us.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

We had a great experience when buying…

We had a great experience when buying our first home, the whole process was smooth and all in good timing for when our baby girl arrived early and on the same day we got the keys!
Ami was amazing and John the site manager was great and both so friendly.
Highly recommended.

Alfie & Kirsty

31 October 2025
Unprompted review
Bovis Homes logo

Reply from Bovis Homes

Hi Kirsty,

We're happy to hear that your first home-buying experience was smooth and well-timed for your baby girl's arrival! It's great to know that our team's friendliness and support were helpful. Thank you for your recommendation.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

The team at Walstead Park

The team at Walstead Park have been, and continue to be, very helpful and professional

20 March 2026
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Reply from Bovis Homes

Hi John,

We appreciate you taking the time to share your positive experience. We're so glad to hear our team has been helpful and professional!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Rhodri and Claire were super helpful

I visited with my partner today looking to buy a new home at Hollin Bank. Rhodri and Claire were our salespeople and were extremely welcoming and helpful.

23 March 2026
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Reply from Bovis Homes

Hi Jacob,

We're happy to hear that you had a welcoming and helpful experience while looking for a new home. Thank you for sharing your positive feedback with us.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Wendy was extremely knowledgeable and…

Wendy was extremely knowledgeable and friendly. She was able to answer all my questions and reassure me at different points of my visit. It was really lovely to spend time talking to someone who actually wanted to listen and talk!

8 March 2026
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Reply from Bovis Homes

Hi Kelly,

We're happy that you found the interaction so helpful. It's great to hear that the support provided was reassuring and informative, and that you felt heard. Thank you!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Very engaging and knowledgeable about…

Very engaging and knowledgeable about the new builds and the estate.

22 March 2026
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Reply from Bovis Homes

Hi Alan,

We're happy to hear that you found our team member engaging and knowledgeable. Thank you for your positive feedback about your experience!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Great experience being shown round by…

Great experience being shown round by Debbie. Very helpful and knowledgeable.

21 March 2026
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Reply from Bovis Homes

Hi Amanda,

We're happy to hear that the showing was a great experience! We appreciate your positive feedback and are glad she was helpful.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Our sales consultant Bev Horan has been…

Our sales consultant Bev Horan has been superb! She hasnt been able to do enough for us. She hasn’t SOLD this house to us she has basically talked us through all the details and allowed us to make our own informed decision. We can’t wait to move into our new home!

22 March 2026
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Reply from Bovis Homes

Hi Nicola,

We're happy to hear that your sales experience was superb! It's great to know the consultant helped you through the details, allowing you to make an informed decision. We appreciate your feedback and hope you enjoy your new home!

Kind Regards,
Kobi
Bovis Homes

Rated 4 out of 5 stars

We viewed the development in…

We viewed the development in Kidderminster. Lisa who showed us around was very helpful and answered our many questions!

As this is not our first rodeo with new builds /developments we were pleasantly surprised by the layout of the site [houses not crammed in on one another] and the size of the properties!

I would recommend a visit [but not too many people as we really loved the development and houses so don't want the competition 😉]

22 March 2026
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Reply from Bovis Homes

Hi Sarah,

We're happy you found the visit to our Kidderminster development helpful. It's great to hear that you were pleasantly surprised by the layout and property sizes. Thank you for recommending a visit!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Great experience!

Slywia Knowles has been extremely helpful since I first spoke to her over the phone. My wife and I visited the development today and we had a great experience from start to finish! Sylwia was very patient and answered all our questions. Would definitely recommend working with Sylwia!

21 March 2026
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Reply from Bovis Homes

Hi Arunaksh,

We're happy to hear that you and your wife had such a great experience! We appreciate you mentioning how helpful and patient our team member was. Thank you for recommending us!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Mandy at Wellingborough was lovely and…

Mandy at Wellingborough was lovely and supportive throughout! Really great service!

16 March 2026
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Reply from Bovis Homes

Hi Ethan,

We appreciate you taking the time to leave positive feedback. We're so glad you found the service supportive and lovely!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

We had a wonderful experience exploring…

We had a wonderful experience exploring the new estate . Wendy and Ludmalia were amazing . Ludmalia welcomed us very well with teas and coffe while Wendy took us around to show us some houses . Wendy was polite , patient full of knowledge about the houses and schemes . I would definitely recommend Bovis showrooms

15 March 2026
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Reply from Bovis Homes

Hi Mary,

We're happy you had a wonderful experience exploring the new estate. It's great to hear that our team members were amazing, polite, patient, and full of knowledge. Thank you for recommending our showrooms.

Kind Regards,
Kobi
Bovis Homes

Rated 3 out of 5 stars

The lack of 2 bedroomed homes available…

The lack of 2 bedroomed homes available was very disappointing.

7 March 2026
Bovis Homes logo

Reply from Bovis Homes

Hi Smauel,

Thank you for sharing your feedback. We’re sorry to hear that the availability of two‑bedroom homes didn’t meet your expectations. Demand for this house type has been especially high, and while we do our best to maintain a good range of options, availability can vary at different stages of the development.

Our team would be happy to discuss upcoming releases or explore alternative plots that may suit your needs. Please feel free to get in touch so we can support you further.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Fast to react to any snags & a super easy experience.

We reserved in September with Bovis and then had a bit of a delay due to the chain but they were fantastic with us and helped with chasing etc so we felt less stressed. They were calm and didn’t make us feel worried that we would ‘ loose the house’ if our chain didn’t be quick - which was a really nice touch. We dealt with Matt & Andrew initially who are both fantastic and then later on Andrew & Sam too.

One thing I would like to mention is that yes we did have a snag done and found a fair few issues but these are only cosmetic issues and we are very pleased with how quickly they have responded and dealt with any snags. Everytime we have raised them within a week or two they have sorted them or an appointment has been arranged.

The after care is very good and we are very pleased about it.

17 August 2025
Bovis Homes logo

Reply from Bovis Homes

Hi Katie,

We're happy to hear that our team helped reduce your stress during the chain delay. It's great to know the snagging process was smooth and efficient, and that you're pleased with our aftercare. Thank you for your positive feedback!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Helpful from start to finish

Helpful from start to finish, really clear information on the ways of purchasing and recommendations of some excellent third party expertise.

6 March 2026
Bovis Homes logo

Reply from Bovis Homes

Hi John,

We're happy to hear that our clear guidance on purchasing options and third-party expert recommendations were helpful to you. Thank you for your positive feedback!

Kind Regards,
Kobi
Bovis Homes

Rated 4 out of 5 stars

Janina was very kind and helpful.

Janina was very kind and helpful. She answered all my queries helped me in all possible ways to secure the deal.

6 March 2026
Bovis Homes logo

Reply from Bovis Homes

Hi Vijay,

We're happy to hear that our team member was helpful and kind. We appreciate you acknowledging their efforts to assist you with your deal.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Our appointment was the last…

Our appointment was the last appointment, during a busy muddy boot event.
The appointment was meant to last 30 minutes, however we were there around 2 hours.

They took their time showing us the property and even showed us different ones to see the different stages in the development.

There was no rushing and answered all our questions with knowledgable answers!

A real treat.

12 March 2026
Bovis Homes logo

Reply from Bovis Homes

Hi Natalie,

We're happy to hear that you enjoyed your visit and that we could dedicate ample time to showing you the properties and answering your questions thoroughly. Thank you for your positive feedback!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Great service from the sales team…

Great service from the sales team Debbie. She worked hard getting the house over the line for us.

13 March 2026
Bovis Homes logo

Reply from Bovis Homes

Hi Neil,

We're happy to hear that the sales team provided great service! We appreciate your positive feedback and are glad we could help.

Kind Regards,
Kobi
Bovis Homes

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