The customer service was very good and contact from seller that kept me in the loop was nice, delivery was superb. The only thing that disappointed me was that the socks were made in China. Where I on... See more
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WOW my BigW 2 thermal pairs were delivered by FREE Priority Service within 2 days ! the best valued service EVER ( in my born 79 days ) save $1,000s off pension &or savings NIL heating 7... See more
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Purchased the battery powered salt and pepper grinders as firstly I like the sleek look of the shaker and a peep hole to check level of salt or pepper. I was tired of purchasing salt and pepper grind... See more
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My order arrived earlier than expected via Australia Post. Very happy with the item I purchased (Christmas gift). It was exactly as described, good quality & great price. I definitely recommend this b... See more
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Company details
Written by the company
Boutique Retailer are one of Australia’s fastest-growing online retailers with a selection of leading brands & our exclusive in-house collections bringing you quality and style at unbeatable prices.
Contact info
Australia
- www.boutiqueretailer.com.au
4.4
Excellent
693 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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User friendly
User friendly, very quick delivery, kept me up to date with the tracking.
Items arrived and was very happy with the product.
25 July 2026
Unprompted review
Reply from Boutique Retailer
Thank you, Mark, for your kind feedback. We are delighted everything went smoothly and that you are happy with your purchase. We truly appreciate your support and look forward to serving you again.
Dishonest and untrustworthy company.
I bought two supposedly "GOTS-Certified" and "OEKO-TEX Certified" cotton blankets. When I received them, I discovered that the packaging stated only that they were OEKO-TEX 100, which is NOT an organic certification. The labels on the blankets themselves did not say they were any kind of organic, never mind GOTS- and OEKO-TEX organic.
After many emails back and forth over four months, during which Boutique Retailer repeatedly promised to get this information from their supplier, they finally just walked away from the issue by telling me to take it up with their supplier! (Conveniently just after the 120-day limit for claiming a chargeback.)
I would never order from Boutique Retailer again.
Update: I have contacted the company again to discuss a resolution, but they have not engaged with me.
4 March 2026
Unprompted review
Reply from Boutique Retailer
Thank you for taking the time to share your feedback Shari. We're truly sorry that your experience did not meet your expectations, and we understand your frustration. We take concerns like yours seriously and appreciate you bringing them to our attention. If you're willing, we'd welcome the opportunity to discuss this further and work toward a resolution.
Efficient speedy communication good
17 July 2026
Unprompted review
Reply from Boutique Retailer
Thank you for your kind words, Diana. We're so pleased to hear you had a positive experience with our service. We truly appreciate your support and look forward to serving you again soon.
Great product at a great price and the…
Great product at a great price and the delivery service was excellent.
17 July 2026
Unprompted review
Reply from Boutique Retailer
Thank you, Wendy, for your kind feedback. We are delighted to hear everything met your expectations and appreciate your support. We look forward to serving you again soon.
WOW my BigW 2 thermal pairs were…
WOW my BigW 2 thermal pairs were delivered by FREE Priority Service within 2 days ! the best valued service EVER ( in my born 79 days )
save $1,000s off pension &or savings NIL heating 7 Months p.a. Autumn - Winter - Spring the best multiplier $66 Xs $s savings since Cryptocurrencies ! :-)
to replace dear Grandma Shirleys since 1992+ dreaded PBoro 21 1/2 years !
2026Jul14 Google AI Overview ( Chrome )
$33 underwear THERMALS pair ( FREE delivery Online only ) BigW mens white l
& xl ( larger size for wash shrinkage & looser fitting also as the UNDERLININGS from Autumn to Spring &or mild labouring )
thermals sets ( tunic & leggings ) cotton &or polyester blend
not only for Winter but TRADITIONALLY also from Apr - Nov ( 7 Months p.a. ) to take out the " air chill " & draughts etc particularly Winter mornings, afternoons & evenings after Dinner
2pcs Set Mens Cotton Thermal Long Sleeve Top & Pants Underwear Thermals in White | BIG W
16 July 2026
Unprompted review
Reply from Boutique Retailer
Thank you so much, Jeff, for taking the time to share such thoughtful feedback. We truly appreciate your kind words and are delighted that your order arrived so quickly and provided the value you were looking for. Your support means a great deal to us, and we look forward to serving you again.
The nighties arrived very quickly and I…
The nighties arrived very quickly and I really like them.
14 July 2026
Unprompted review
Reply from Boutique Retailer
Thank you, Eva, for your lovely feedback. We are so pleased your order arrived promptly and that you are happy with your purchase. We appreciate your support and hope to welcome you back again soon.
Reply from Boutique Retailer
Thank you, Wang, for your kind feedback. We are delighted to hear you were pleased with the speedy service. Your support is truly appreciated, and we look forward to serving you again.
Reply from Boutique Retailer
Thank you, Kevin, for your wonderful feedback. We are so pleased everything arrived promptly and in perfect condition. We truly appreciate your support and look forward to serving you again.
Purchase arrived on time and exactly…
Purchase arrived on time and exactly what I ordered.
3 July 2026
Unprompted review
Reply from Boutique Retailer
Thank you, Giuseppe, for your kind feedback. We are delighted everything arrived as expected and that your experience was a positive one. We truly appreciate your support and look forward to serving you again.
Great online shopping experience
Very happy with purchase especially the quality of the clothing. Really loved the fleecy leggings with pockets in the front!! Very impressed.
2 July 2026
Unprompted review
Reply from Boutique Retailer
Thank you so much, Sharon, for your wonderful feedback. We are thrilled to hear you are enjoying the quality of your purchase, and it is great to know the fleecy leggings were such a hit. Your support means a lot to us, and we look forward to serving you again.
DON'T WASTE YOUR MONEY
Smaller than advertised. They don't fit. Poor quality stitching and thin.
9 July 2026
Unprompted review
Reply from Boutique Retailer
Thank you for your feedback, Bee. We are sorry to hear your purchase did not meet your expectations. Please reach out to our customer service team so we can look into this for you and work toward a suitable resolution.
Prompt service
Prompt service, fair prices, have already made another purchase.
4 July 2026
Unprompted review
Reply from Boutique Retailer
Thank you so much, Jeff, for your wonderful feedback. We truly appreciate your support and are delighted you chose to shop with us again. It means a great deal to us, and we look forward to serving you again soon.
Reply from Boutique Retailer
Thank you, Lisa, for your kind feedback. We are so pleased your order reached you promptly. We truly appreciate your support and look forward to serving you again.
Fast postage
Fast postage. Good quality and great length in the sleeve and body.
Much appreciated.
11 July 2026
Unprompted review
Reply from Boutique Retailer
Hi Carmel, thank you so much for your lovely feedback. We are delighted everything was a great fit and that your order reached you promptly. We truly appreciate your support and look forward to serving you again.
Product was exactly what I ordered
Product was exactly what I ordered. Great quality. Delivery was quick and ordering was easy
7 July 2026
Unprompted review
Reply from Boutique Retailer
Thank you Mary for your wonderful feedback. We are so pleased everything met your expectations and that the whole experience was smooth from purchase to arrival. We truly appreciate your support and hope to see you again soon.
I was very happy with prompt delivery…
I was very happy with prompt delivery and was left in a safe place and was notified when was delivered
9 July 2026
Unprompted review
Reply from Boutique Retailer
Thank you Jonathan for your kind feedback. We are delighted your order arrived promptly and that you were kept informed throughout the process. We truly appreciate your support and look forward to serving you again.
Reply from Boutique Retailer
Thank you Rick for your kind feedback. We are delighted you had a smooth experience with us. We truly appreciate your support and look forward to serving you again.
Excellent seller and service
Fantastic seller with very good prices on their items. Exceptional fast delivery even for interstate buyers. Highly recommendable
23 June 2026
Unprompted review
Reply from Boutique Retailer
Thank you Derek for your wonderful feedback. We are thrilled you had such a positive experience and that your order arrived so quickly. Your recommendation means a lot to us and we truly appreciate your support.
Reply from Boutique Retailer
Thank you Helen for your kind feedback. We are so pleased you were happy with your purchase and that it reached you quickly. We truly appreciate your support and hope to serve you again soon.
The delivery from the seller was prompt…
The delivery from the seller was prompt and efficient.
Thank you.
2 July 2026
Unprompted review
Reply from Boutique Retailer
Thank you Jenna for your lovely feedback. We are so pleased your order arrived quickly and everything went smoothly. We truly appreciate your support and look forward to serving you again.
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