So happy to have found such a great retailer. Have bought 7 sweaters so far as the wool has been of outstanding quality. I appreciate buying from this family owned business over some large retailers... See more
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Review summary
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I bought a new bicycle a while ago, including accessories, but I had issues with keeping the tyres at the correct pressure. I bought a small pump from the retailer that should have been able to do the... See more
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My order arrived earlier than expected via Australia Post. Very happy with the item I purchased (Christmas gift). It was exactly as described, good quality & great price. I definitely recommend this b... See more
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Very happy with our purchase and service from Widenet. The product was as advertised and with free shipping, the parcel arrived in 2 days! Effective communication throughout as well. Would be very con... See more
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Company details
Written by the company
Boutique Retailer are one of Australia’s fastest-growing online retailers with a selection of leading brands & our exclusive in-house collections bringing you quality and style at unbeatable prices.
Contact info
Australia
- www.boutiqueretailer.com.au
4.4
Excellent
608 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast delivery and great communication
Fast delivery and great communication
9 May 2026
Unprompted review
Reply from Boutique Retailer
Thank you for your kind feedback, Neil. We’re delighted to hear everything arrived quickly and that you were happy with the service provided. We truly appreciate your support.
In the picture picture thee box were…
In the picture picture thee box were black ⚫️. What What arrived were brown
8 May 2026
Unprompted review
Reply from Boutique Retailer
Hi Kevin, we’re sorry for the confusion regarding the colour of the boxes received. We understand this was not what you expected based on the listing photos. Please feel free to send us a photo and we’ll be happy to look into this further for you.
Very Satisfied
The whole purchase experience from entering the Goulburn store to receiving the goods in a timely manner, as promised by sales person Anna D. I would definatley recommend OMF Goulburn as an excelent/hasselfree place to purchase from.
7 May 2026
Unprompted review
Reply from Boutique Retailer
Thank you for your wonderful feedback Glenn, We're so pleased to hear everything went smoothly from start to finish. We truly appreciate your recommendation and will be sure to pass your kind words on to the team.
Item sent did not match item ordered
Item sent did not match item ordered. Ordered 3 minute treatment received conditioner that does not match description or photo
7 May 2026
Unprompted review
Reply from Boutique Retailer
Hi Bretto, we’re sorry to hear the item received was different from what you expected. We understand how disappointing this must be. Please send us a direct message so we can look into this for you as soon as possible.
Reply from Boutique Retailer
Thank you Charles for your feedback. We’re glad you’re happy with your order and that it arrived quickly and safely.
Item was very slow to arrive and sizing…
Item was very slow to arrive and sizing chart was wrong
1 May 2026
Unprompted review
Reply from Boutique Retailer
Thank you for your feedback, and we’re sorry to hear about the delay and sizing issue. Please feel free to reach out to us so we can assist you further and make this right.
Quick shipping with tracking.
Quick shipping with tracking.
Item as described
1 April 2026
Unprompted review
Reply from Boutique Retailer
Thanks so much for your kind feedback. We’re happy everything went smoothly and truly appreciate your support. Hope to serve you again soon
Big W Online
The website is easy to navigate. I have received mailing updates frequently and the first parcel has arrived quickly..
30 April 2026
Unprompted review
Reply from Boutique Retailer
Thank you for your kind feedback. We’re glad you had a smooth experience and appreciated the updates. We truly value your support and look forward to serving you again.
Easy ordering, accurate description
Easy ordering. Product exactly as described and arrived in perfect condition.
29 April 2026
Unprompted review
Reply from Boutique Retailer
Thank you for your lovely feedback. We’re glad everything met your expectations and arrived in great condition. We truly appreciate your support and hope to serve you again soon.
Two zips broke on first day of use
28 April 2026
Unprompted review
Reply from Boutique Retailer
Thank you for your feedback Michael, and we’re sorry to hear about the issue you experienced. Please get in touch with us so we can look into this and help resolve it for you.
The socks were not at all as advertised…
The socks were not at all as advertised and when arrived were worse than if I bought from Temu. Cheap, poor quality and returned. Falsely advertised
27 April 2026
Unprompted review
Reply from Boutique Retailer
Hi Rachel, thank you for your feedback and I’m sorry the item did not meet your expectations. We take this seriously and would like to help resolve it for you, please contact us so we can assist further with your return and support.
Ed Hardy Mens Jacket
Quick postage, reasonable price. I ordered this because we like Ed Hardy but most the diamonte's fell of in the first wash.
24 April 2026
Unprompted review
Reply from Boutique Retailer
Hi Staranise, thank you for your feedback. We’re glad the delivery and pricing worked well for you, and we’re sorry to hear about the issue after washing. We appreciate you bringing this to our attention and we’ll make sure it is looked into.
I’m still waiting on the rest of my…
I’m still waiting on the rest of my order
10 April 2026
Unprompted review
Reply from Boutique Retailer
We're sorry for the delay with the remaining items in your order. Please contact us so we can check this for you and provide an update as soon as possible.
Dining and hospitality was great
Dining and hospitality was great. Unfortunately one of the meals was not up to scratch but they were extremely apologetic and immediately replaced it with a fresh one and gave us three free jugs of beer. Fantastic experience in the end
26 April 2026
Unprompted review
Reply from Boutique Retailer
Hi Srijana, thank you for your feedback. We’re glad to hear you enjoyed the overall experience and that the team was able to quickly resolve the issue for you. We truly appreciate your support and hope to serve you again soon.
Recommended
Speedy delivery. Excellent product with soft, good quality wool. Recommend.
23 April 2026
Unprompted review
Reply from Boutique Retailer
Hi Jade, thank you for your lovely feedback. We’re delighted you’re happy with the item and really appreciate your recommendation.
Great price, great service
Great price for the item I was looking at buying, quick dispatch and delivery.
22 April 2026
Unprompted review
Reply from Boutique Retailer
Hi Ivana, thank you for your feedback. We’re glad you’re happy with the value and that everything arrived quickly.
The product was exactly as described but damaged
The product was exactly as described, arrived promptly but was the corner was smashed. It is obvious it didn't happen during transit as packaging was not damaged and no pieces inside. Disappointed it was packed and sent damaged. I also have taken photos.
24 April 2026
Unprompted review
Reply from Boutique Retailer
Hi Tania, thank you for your feedback, and I’m sorry to hear about the issue with your item. That is certainly not the experience we want for our customers. Please contact us so we can review this further and help resolve it for you.
Delivered before two days before the scheduled date date
Delivered before two days before the scheduled date. Fit perfectly and wasn’t see through (vector from Despicable Me size L costume). Packaged well.
22 April 2026
Unprompted review
Reply from Boutique Retailer
Hi ifeoma, thank you for your lovely feedback. We’re glad everything arrived early, fitted well, and was just as expected. We really appreciate your support.
Delivery was a bit slow but a lovely…
Delivery was a bit slow but a lovely product.
17 April 2026
Unprompted review
Reply from Boutique Retailer
Hi Liz, thank you for your feedback. We’re glad you’re happy with the product and appreciate your patience with the delivery.
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