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Bournes Moves - Removals, Storage & Shipping Reviews 

971
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and incredibly helpful, often going above and beyond expectations. Many people highlight the excellent service, noting its efficiency, care in handling belongings, and ability to make stressful moves smooth and easy. Reviewers also appreciate the outstanding customer communication, with office staff providing supportive and timely updates throughout the process. However, some customers also noted issues with staff attitude and communication, describing experiences where employees were perceived as rude or unresponsive.

What people talk about most

Staff

Customers consistently note positive experiences with staff, praising their professionalism, efficiency, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as outstanding, professional, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the professionalism... See more

Customer service

Clients share positive opinions on customer service, with many reviewers expressing genuine gratitude for the... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising the professional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Whilst a little more expensive than most we now know that you are worth every penny. Communication is the key and we were kept informed by Andy before during and after our move, the crew, lead by... See more

Company replied

Rated 5 out of 5 stars

Best moving company! Highly recommend Bournes if you are moving house. They were professional from the very start. Every associate we interacted with were kind and professional. The team who helped u... See more

Company replied

Rated 5 out of 5 stars

Straightforward and friendly to deal with. Survey done promptly with comprehensive quote. Were generally competitive in price terms (one other was a fair bit cheaper but I wasn't comfortable with th... See more

Company replied

Rated 5 out of 5 stars

Bourne's exceeded our expectations! The team worked tirelessly to make moving elderly parents as easy as possible. They were efficient, tidy workers who took care with everything they did and... See more

Company replied


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Storage Facility

Written by the company

**Domestic Mover of the Year 2023 (Awarded by the British Association of Removers for outstanding customer experience** Local, National UK, European and International Household Goods Moving Company providing high quality, value for money removals, storage and shipping services wherever your destination. Service centres in Rye, Sussex and Tunbridge Wells, Kent providing services throughout Kent, Sussex and London.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

971 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(971)

108 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional and efficient team

Professional and efficient team. Two separate moves coordinated by Julie and overseen by Dan. Everything went smoothly, all timings were honoured and no breakages. Would recommend Bournes anytime for an excellent service from start to finish.

14 January 2025
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you for taking the time to leave a review, we really appreciate your recommendation and will make sure to pass your comments back to the team. We wish you all the best in your new home!

Rated 5 out of 5 stars

In our opinion Bournes are an outstanding company

We are extremely satisfied with our experience, Bournes were very professional and friendly. Gabriel "held our hand" with documentation and gave us timely updates of progress. The people who collected and delivered our furniture couldn't have been more helpful.
We would unreservedly recommend Bournes for your removals.

13 January 2025
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thanks Mr Galvin, we really appreciate your feedback and recommendation. Best wishes.

Rated 5 out of 5 stars

Perfect!

Perfect! Everyone we had contact with from start to finish was excellent. They made it stress free! Very highly recommended!

9 January 2025
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you! That's exactly what we're here for. Wishing you all the best in your new home.

Rated 5 out of 5 stars

I couldn't have asked for a better pack…

I couldn't have asked for a better pack and removal service and I have was highly impressed with the service that they provided. The team did a perfect job in initially establishing the size of the job and moved us swiftly and without damage to property or possessions. The amount of stress that they took out of the system for us was worth the money alone. The team are friendly and diligent and worked hard to get us in to the new house as soon as possible. I would highly recommend Bourne's as your removal company.

7 January 2025
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thanks for taking the time to share your experience. It's always very rewarding to hear we were able to make this part of your move stress free. We appreciate the recommendation! Best wishes in your new home.

Rated 3 out of 5 stars

A very mixed service

The initial contact, site visit by Tom and quotations and ability to organise the move out into storage was fine with Kenny co-ordinating.

Things started to go wrong with a very mixed crew for packing and they dismantled a designer high gloss sideboard, but didn't wrap any of the pieces, which they left outside in the car park whilst trying to work out how to load the containers (Not impressed)

The move out from storage was not good and the crew were worse than before with obvious tensions amongst them and two very junior members who needed supervising but didn't get it ((

Now I find they have damaged my sideboard with a drawer smashed so it unusable and designer CD storage ladders (£600) which are damaged. Despite extensive photos and explanation of the designer sideboard which was declared for insurance at £2200 I have received a derisory proposal of £177 for the two items.

Given that the sideboard damage was caused by Bournes unprofessional packing (not protecting the items). I expect a much improved financial proposal otherwise I am off to the BAR

2 October 2024
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you for taking the time to leave a review, we take on board all feedback (good and bad) and your comments will be reviewed by our customer service and operations team to identify any training needs or future opportunities for improvement.

I’m sorry to hear that damage to these items has detracted from an overall positive move. As you can see from the majority of our reviews this is not normally the case and we do work hard with our post-move support to ensure any rare occasions of damage are fairly handled to maintain a positive experience. My understanding is that our Customer Services Manager is in direct correspondence with you regarding your open insurance claim to ensure a fair valuation can be reached based on the Indemnity Policy arranged with our independent Insurers.

Of course, if you are not satisfied with the final valuation offered, we’ll be happy to support you with arbitration through the British Association of Removers. As a professional mover our membership of BAR provides this service just for this purpose, to offer reassurance to our customers that they are fairly represented in case of any dispute.

Rated 5 out of 5 stars

Great service, a company that really cares

Bournes provided a great service from start to finish. From an accurate reasonable quote and excellent communication, all the way through to the move itself. We moved over 150 miles away and the move was done over 3 days. Throughout the process we felt our belongings were respectfully and carefully handled and the team were brilliant. A special shout out to Robbie and Scott who worked super hard days 2 and 3. Robbie in particular showed exceptional customer service, nothing was too much trouble. Thanks also to Wendy in the office who ensured we were happy with the service every step of the way. We have no hesitation in highly recommending Bournes for your next move.

8 October 2024
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you Joanna, we really appreciate you taking the time to leave a lovely review and recommendation. It's great to hear the whole team were able to support with not only safe moving, but making sure you also felt well supported throughout. Thanks for choosing Bournes, and best wishes in your new home.

Rated 5 out of 5 stars

Efficient, Prompt and Punctual

Wendy and the team were very professional. The packers were courteous, prompt, and packed all furniture very well. There were no damages and communication was very strong throughout the entire process. Would highly recommend. Brad

30 October 2024
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you Mr Kirkland! We're glad to have helped and appreciate your recommendation. Best wishes.

Rated 5 out of 5 stars

House move at short notice

Bournes did an excellent job of moving us at short notice due to flooding quickly and efficiently, would definitely recommend 👍

28 October 2024
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you! Glad we could be there for you at a difficult time. Wishing you all the best!

Rated 5 out of 5 stars

Really pleased with how our move went

We were so pleased with the way our move from Bucks to the south coast was handled by Bournes before and during the move itself. The packing team worked efficiently and tidily. Dan and Kit were excellent in moving everything into our new home and helped to make the moving in process so much easier. Thank you.

12 September 2024
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thanks for taking time to leave a review Jack, we really appreciate it! Best wishes in your new home.

Rated 5 out of 5 stars

Perfect international move

I had a perfect international move with Bournes. Everyone I dealt with was polite and professional. I was kept updated with regular communication, and well supported through completing the shipping documentation. All my personal belongings arrived in perfect condition and on time. Would use Bournes again and recommend them. Thank you!

5 July 2024
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you Heather! We really appreciate you taking the time to leave feedback and great to hear all the little things the team do to support an international move helped make it a great experience. Best wishes in your new home, and thanks for choosing Bournes!

Rated 5 out of 5 stars

Bournes team was a godsend to me

Bournes team was a godsend to me, I can’t imagine where I could ended up without them. Everyone I encountered from Bournes was friendly, responsive, super efficient - they know exactly what they were doing and they did everything very well. The process could be very stressful and chaotic, but the Bournes team made it so easy, I can’t thank them enough for the great help! I wish the Bournes team continue its success! All the best!

15 September 2023
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you so much LL, how lovely to read your kind words - we really appreciate it and are so glad to hear we could be a support to you during your move - that's exactly what we're here for. Best wishes!

Rated 5 out of 5 stars

Made our house move easy!

We had a great experience with Bournes Moves. From our initial enquiry to the day of the house move itself, everything went smoothly and with no problem at all. Great value, would highly recommend.

16 August 2024
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thanks Nikki! Best wishes in your new home - thanks for choosing Bournes!

Rated 5 out of 5 stars

Super friendly

Everything from start to finish was fantastic. The team were fantastic, super friendly and helpful. They took away all the stress and hassle from moving day I would definitely recommend bournes and definitely use again when i next move

16 August 2024
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you! Taking the stress and hassle away from moving day is EXACTLY what we're here for. Thanks for choosing Bournes, and for taking the time to leave your 5 star recommendation! Best wishes in your new home.

Rated 5 out of 5 stars

Excellent movers

Excellent movers! Very smooth service from start to finish. They even came and collected the empty boxes a week after the move. Highly recommended!

7 August 2024
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you Chris! We really appreciate you choosing Bournes and wish you and your lovely family all the best in your new home.

Rated 5 out of 5 stars

The most sensible decision I made when…

The most sensible decision I made when deciding to move after 35yrs in one place was to choose Bournes, their dynamic team of movers (5 of them), got all of my belongings into 3 vans in double quick time an d then didn't mind the awful wait for keys, and then we got here, they were amazing! Even found a piece of wood to level up the Fridge Freezer and make sure it was working. They were fabulous quite frankly and I am so pleased I chose them.

17 July 2024
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you for sharing your experience! We're glad to hear that our team made your move smooth and efficient, especially after 35 years in one place, it's a big deal! It’s great to know that they were able to assist with everything, including the finer details to help you get set up. We appreciate your trust in choosing Bournes and wish you all the best in your new home!

Rated 5 out of 5 stars

Amazing team

Amazing admin, Amazing packers on the ground.

5 August 2024
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thanks Victor! Best wishes in your new home.

Rated 5 out of 5 stars

Top men

Our experience was made all the better with the help of Bournes’ top men - Tom and Fred. Amazing energy, despite being short-staffed for the double move, polite and helpful. I was impressed at their professional attitude and think they are great ambassadors for Bournes.

28 May 2024
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you so much for taking the time to share your experience! We’re thrilled to hear that Tom and Fred made such a positive impact during your move. It's great to know that even when faced with challenges, their energy, professionalism, and helpfulness stood out. We’re proud to have them on our team and will be sure to pass along your kind words. Best wishes!

Rated 5 out of 5 stars

I’d just like to thank Wendy and your…


I’d just like to thank Wendy and your crew again for moving our stuff into our new home, everything went smoothly with your crew and they arrived promptly at 0800 and had got to our new place by mid day! Absolutely no issues and events out of the crew’s and my control with no electric in the house for the mounting of the TV on the TV lift mechanism. We have managed to make the place feel a lot more homely and I would definitely recommend you to anyone and reduces stress with van hire, packaging and doing the disassembly, transport and put the furniture together at the end location myself would have been impossible.
If anyone is moving with heavy furniture I would recommend getting the full package service. All have been professional, very careful with belongings and polite. Will look to use you again in The future.

8 August 2024
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping


Thank you so much for your kind words! We're thrilled to hear that Wendy and the team made your move smooth and stress-free. It’s great that you’re feeling at home already, and we appreciate your recommendation. We're looking forward to being of service if you ever need us again in future, in the meantime, best wishes in your new home!

Rated 5 out of 5 stars

We were very happy to choose Bournes…

We were very happy to choose Bournes again after a very impressive job done three years ago. They didn’t disappoint, providing a brilliantly helpful and professional service from start to finish. We felt that their prices accurately reflected the amount of work to done and the three-day move was booked in with fuss.

The move was carried out by Robbie and Patrick who were complete stars and were always polite and careful with our stuff. They worked their socks off and moved us in, again without any problems. Such a great team! Highly recommend.

31 July 2024
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping


Thank you for your wonderful feedback! We’re delighted you chose Bournes again and that Robbie and Patrick made your move as smooth and professional as your last experience. Your recommendation means a lot to us! Best wishes in your new home.

Rated 5 out of 5 stars

I cannot praise this removal company…

I cannot praise this removal company enough, the removal men were fantastic, they respected both properties. Nothing was too much for them, everything was put where we wanted. Brilliant service.
I would recommend this removal company to anyone.

2 August 2024
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you so much for taking the time to leave a review, and for your kind words - always great to hear! Best wishes in your new home, thanks for choosing Bournes

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