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Bournes Moves - Removals, Storage & Shipping Reviews 953

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their kindness, professionalism, and efficiency, highlighting their helpfulness and positive attitude even during long and challenging moves. The service provided is frequently described as excellent, with many people appreciating the smooth process, timely arrivals, and careful handling of belongings. Reviewers also found the pricing competitive and the delivery service prompt, often exceeding expectations. However, some people mentioned issues with the quality of service, citing instances of broken items or a lack of care with their possessions. A few other people also felt that communication was poor or that some employees were rude and aggressive, leading to dissatisfaction with their overall experience.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism,... See more

Service

Consumers generally express high satisfaction with the service provided. Many reviewers highlight the... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the professionalism and... See more

Price

Reviewers highlight positive aspects of price, often finding it competitive and reasonable. Many customers... See more

Quality

Customers consistently note ambiguous experiences with quality. While many reviewers praise the professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best moving company! Highly recommend Bournes if you are moving house. They were professional from the very start. Every associate we interacted with were kind and professional. The team who helped u... See more

Company replied

Rated 5 out of 5 stars

The removal team turned up on time. They were very friendly and helpful. They did not show any frustration when the kitchen table wouldn’t go through the doorway or when the large sofa wouldn’t fit... See more

Company replied

Rated 5 out of 5 stars

Straightforward and friendly to deal with. Survey done promptly with comprehensive quote. Were generally competitive in price terms (one other was a fair bit cheaper but I wasn't comfortable with th... See more

Company replied

Rated 5 out of 5 stars

I and my family have always used Bournes from the days of my Grandmother, and I would never choose any other firm. They are friendly, fun, incredibly clever at getting most things where they are wan... See more

Company replied


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Storage Facility

Written by the company

**Domestic Mover of the Year 2023 (Awarded by the British Association of Removers for outstanding customer experience** Local, National UK, European and International Household Goods Moving Company providing high quality, value for money removals, storage and shipping services wherever your destination. Service centres in Rye, Sussex and Tunbridge Wells, Kent providing services throughout Kent, Sussex and London.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

953 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Delighted overall

We were delighted overall with the service from Bournes. We found them to be professional and courteous at all times. They went over and above expectations and were competitively priced too. The removals team was hard working and diligent, both whilst moving us out and in.

7 May 2026
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you so much for taking the time to leave a review, we really appreciate it and are so glad to hear all went well. Best wishes in your new home

Rated 5 out of 5 stars

Smooth and stress-free move experience

We recently used Bournes Removals and had a great experience. Jamie and the team were professional, efficient, and genuinely friendly. They handled all of our belongings with great care and made what is usually a stressful experience feel smooth and well-organised.

They arrived early, worked quickly and efficiently, and had everything packed up by 11am. They were happy to go the extra mile to make sure everything was placed exactly where we wanted in our new home.

I would recommend them to anyone looking for a reliable and professional removals service. Thank you again for making our move so easy!

30 April 2026
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you so much for the kind review. Jamie and the team will be delighted to hear that they made your move day a more positive experience - it's why we do what we do! We really appreciate the recommendation. Thanks for choosing Bournes and best wishes in your new home.

Rated 5 out of 5 stars

They've got you covered.

The men arrived promptly and started work immediately, keeping me informed throughout. On a thoroughly chaotic and stressful day they gave me peace of mind that despite my anxieties everything was under control. Efficient, professional and friendly.

30 April 2026
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you for your kind review. We're so glad to hear we were able to help make the move less stressful for you - that's why we're here. Best wishes in your new home.

Rated 5 out of 5 stars

I am very happy with the Bournes moves…

I am very happy with the Bournes moves service. Robert was an excellent advisor he clearly explained what to take and what needed to be shipped, and handled everything very professionally, including the quotation process. I truly appreciate his support.

The staff who came to collect and pack all my household goods were also extremely professional. They were friendly, efficient, and did an excellent job. Although I can’t recall all their names, every team member I interacted with was outstanding.

I would also like to extend my appreciation to Arunee, who managed the process from the office. She provided excellent customer service and kept me informed at every stage by email, ensuring I always knew the status of my shipment.

Overall, I am very glad that I chose Bournes moves service. I strongly recommend them and would definitely use them again in the future. Thank you very much for your excellent service I truly appreciate the entire team.

27 April 2025
Unprompted review
Rated 5 out of 5 stars

First class professional removal…

First class professional removal service - the guys wrapped all our art very carefully and carried everything up to the forth floor in London briskly and efficiently helping unpack and taking all the cardboard & paper packing materials away, meaning we were comfortable in our new home on the first night. I noticed they had all the correct spanner's and alum keys with them to take apart our glass kitchen table and bed too! (Which they carefully put back together) highly recommend

10 April 2026
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thanks for taking the time to leave a review. It's always great to hear how the team's expertise and attention to detail made move day run smoothly so you could focus on settling in for your first night in the new home. We appreciate your recommendation and will be sure to pass your kind feedback on to the team. Wishing you all the very best in your new home.

Rated 5 out of 5 stars

The whole process was smooth sailing

Everything in the process was smooth sailing and a reasonable price too. The gentlemen that actually did the move were so polite and efficient. My experience was excellent.

7 April 2026
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you for your lovely feedback, we really appreciate you taking the time to share it. It’s great to hear everything went smoothly from start to finish and that you felt it was good value too. We’ll be sure to pass your kind words on to the team, they’ll be so pleased to hear they made such a positive impression.

All the very best in your new home.

Rated 5 out of 5 stars

Fantastic experience to move abroad

The preparation and delivery went extremely well. Gabriel and the team were incredibly supportive and attentive to my needs during a big life transition. I used their service to move overseas and I highly recommend. Truly a top-tier service that makes moving house feel easy.

10 April 2026
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you for sharing such a lovely review, we really appreciate it. Moving abroad is a big step, so it’s fantastic to hear that everything went smoothly and that Gabriel and the team were able to support you so well throughout the process.

We’ll be sure to pass on your kind words to them, it will mean a lot. Wishing you all the very best as you settle into your new home abroad.

Rated 5 out of 5 stars

Highly recommend this Company

Their professionalism and efficiency in handling our belongings from removal, storage in the UK , customer service, delivery to France were done by teams with a very friendly and helpful attitude. Highly recommend this company.

27 March 2026
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you for your recommendation, it really means a lot to us. It’s wonderful to hear that every stage of your move, from removal and storage in the UK through to delivery in France, was handled smoothly and with such a friendly, helpful approach by the team.

We’re so pleased we could support you throughout the journey. Wishing you every happiness as you settle into your new home in France.

Rated 5 out of 5 stars

Fantastic service this morning

Darren & Steve moved my mum’s belongings from Kent to Wiltshire this morning. They were so polite and extremely efficient. Arrived early and delivered early. A perfect service. Can’t fault it - highly recommend, thanks guys

11 April 2026
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you for your lovely feedback, we really appreciate it. It’s great to hear Darren and Steve took such good care of your mum’s move and that everything ran so smoothly, even ahead of schedule.

We’ll be sure to pass your thanks on to them, they’ll be delighted. Wishing your mum all the very best as she settles into her new home.

Rated 5 out of 5 stars

Excellent service throughout...

Excellent advice and guidance from the get-go. Particularly grateful to the two chaps responsible for the move out and then the move in 48 hours later. Professional and understanding. I would certainly both recommend and also use them again.

30 March 2026
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you for your kind words, we really appreciate you taking the time to share your experience. It’s lovely to hear the team looked after you so well and made the whole process feel smooth and well supported even at short notice.

It means a lot that you’d recommend us and would choose us again. Wishing you all the very best in your new home.

Rated 5 out of 5 stars

Professional, polite and on time.

The person who did the quote was polite and very informative. The 2 men who did the removal were very experienced, polite and kind. My items were stored and when I wanted delivery booked with no problems, I was even offered a cancellation which I gladly took. Again 2 men expertly put all things in rooms I wanted it. One was the same as collection and the other met Bournes high standards.

2 April 2026
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you for your lovely feedback, we really appreciate you taking the time to share your experience. It’s great to hear that everything went smoothly from the initial quote through to removal into storage and delivery, and that the team kept things organised and stress free for you.

Thank you for choosing Bournes, and all the very best in your new home.

Rated 5 out of 5 stars

Professional and reassuring

We had a brilliant experience using Bournes to move long distance.
They were helpful and professional at all stages of the process and did their research regarding some complex access to the new property.
The communication was perfect throughout, and the team on the day were polite, helpful and very reassuring.
I wouldn't hesitate to recommend Bournes for a professional, high quality moving service.

1 April 2026
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you for your brilliant feedback, we really appreciate you sharing your experience.

We’re so pleased that you felt well supported throughout - from the planning and management of access challenges to clear communication and a reassuring and professional team on the day. That means a lot to us.

Thank you for your recommendation and for choosing Bournes, we wish you all the very best in your new home.

Rated 3 out of 5 stars

Grumpy

Moaned constantly and broke a lot of our precious things. I was made to feel really bad that they had to move our stuff, but we were paying!!!

13 March 2026
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you for taking the time to leave your feedback. We are sorry to hear this. As you can see from most of our other reviews, this isn't a usual experience. I have been unable to find your details in our system to identify your move, so would appreciate it if you could email customerservice@bournesmoves.com with your job reference so we can follow up with the branch and crew involved to ensure this doesn't happen again in future.

Thank you.

Rated 5 out of 5 stars

Great team

Great team, on time, friendly and worked hard!

27 March 2026
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you! Best wishes in your new home.

Rated 4 out of 5 stars

Good communication, v professional.

Excellent communication from the beginning of the process and throughout from Emily our move manager. The packing and delivery guys were very personable and professional. No stresses or complaints at all. Would recommend their services.

29 March 2026
Unprompted review
Bournes Moves - Removals, Storage & Shipping logo

Reply from Bournes Moves - Removals, Storage & Shipping

Thank you for taking the time to leave such a kind review, we really appreciate it. It’s great to know everything felt well organised and in safe hands throughout, and that Emily and the team looked after you so well.

We’ll be sure to pass your feedback on. Thanks again for choosing Bournes, and all the very best in your new home.

Rated 5 out of 5 stars

Jamie and Dan were excellent

Jamie and Dan were excellent. Careful and hardworking from packing up to delivery. No damages or breakages which was fantastic. Definitely recommend.

26 February 2026
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you for your kind words, we really appreciate you taking the time to share your experience. Jamie and Dan will be so pleased to hear your feedback, it’s great to know they took such good care and everything arrived safely.

Thank you for your recommendation and for choosing Bournes, we wish you all the very best in your new home.

Rated 5 out of 5 stars

Super helpful

Super helpful, very polite team that moved us a real asset to your company

20 March 2026
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you so much! Best wishes in your new home.

Rated 5 out of 5 stars

Very personable and proficient service

A very personable and proficient service. Thank you. Bournes do exactly as they promise to do.

20 March 2026
Unprompted review
Bournes Moves - Removals, Storage & Shipping logo

Reply from Bournes Moves - Removals, Storage & Shipping

Thank you for sharing your experience. We really appreciate it and wish you all the best settling into your new home.

Rated 5 out of 5 stars

Second time using Bournes and…

Second time using Bournes and absolutely happy with the service as I was I was the first time. Excellent staff and excellent customer service, Thank you

19 March 2026
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you for choosing Bournes (again!) and for sharing your lovely feedback. We look forward to being of service if ever you need us again in future. Best wishes.

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