Banner for Bournes Moves - Removals, Storage & Shipping

Bournes Moves - Removals, Storage & Shipping Reviews 

968
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, efficient, and friendly, making the moving process smooth and stress-free. Many highlight the excellent service, noting that the teams worked tirelessly and went above and beyond to ensure belongings were handled with care and delivered safely. Reviewers also frequently commend the customer service, citing clear communication and helpfulness from office staff and removal teams from start to finish. However, some people were dissatisfied with the quality of service, mentioning instances of unprofessional behavior from employees. Others noted issues with items not being packed securely or carefully, leading to potential damage, and some experienced poor communication regarding lost items. Additionally, a few customers reported very long delivery times for international moves and excessive use of packing materials that reduced container space.

What people talk about most

Staff

Customers consistently note positive experiences with staff, praising their professionalism, efficiency, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as outstanding, professional, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the professionalism... See more

Customer service

Clients share positive opinions on customer service, with many reviewers expressing genuine gratitude for the... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising the professional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Whilst a little more expensive than most we now know that you are worth every penny. Communication is the key and we were kept informed by Andy before during and after our move, the crew, lead by... See more

Company replied

Rated 5 out of 5 stars

Best moving company! Highly recommend Bournes if you are moving house. They were professional from the very start. Every associate we interacted with were kind and professional. The team who helped u... See more

Company replied

Rated 5 out of 5 stars

Straightforward and friendly to deal with. Survey done promptly with comprehensive quote. Were generally competitive in price terms (one other was a fair bit cheaper but I wasn't comfortable with th... See more

Company replied

Rated 5 out of 5 stars

Bourne's exceeded our expectations! The team worked tirelessly to make moving elderly parents as easy as possible. They were efficient, tidy workers who took care with everything they did and... See more

Company replied


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Storage Facility

Written by the company

**Domestic Mover of the Year 2023 (Awarded by the British Association of Removers for outstanding customer experience** Local, National UK, European and International Household Goods Moving Company providing high quality, value for money removals, storage and shipping services wherever your destination. Service centres in Rye, Sussex and Tunbridge Wells, Kent providing services throughout Kent, Sussex and London.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

968 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(968)

104 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is a great company

Everything was excellent from the gentleman who came initially to Julia in the office who was always kind and helpful. Then all of the removal men were absolutely great nothing too much trouble. Polite professional and kind. On the Monday the 2 guys were so calm and methodical they never rushed us.

15 October 2025
Unprompted review
Bournes Moves - Removals, Storage & Shipping logo

Reply from Bournes Moves - Removals, Storage & Shipping

Thank you for your kind words about our Aylesbury removals team. Moving can be really stressful so it's lovely to hear the guys bought a little calm and clarity to your move. Best wishes in your new home from us all.

Rated 5 out of 5 stars

We recently moved from London to…

We recently moved from London to Melbourne with Bournes, and the experience was outstanding. The team was professional, organized and incredibly attentive from start to finish. Every step - packing, shipping, communication was handled with efficiency. Our belongings arrived safely. Highly recommend Bournes to anyone planning an international move.

15 October 2025
Unprompted review
Bournes Moves - Removals, Storage & Shipping logo

Reply from Bournes Moves - Removals, Storage & Shipping

Thank you so much for your lovely review. Moving all the way from London to Melbourne is a huge step, so we're really glad to hear everything went smoothly and that you felt well looked after throughout. We'll make sure to share your kind words with the team. Wishing you all the very best as you settle into your new life in Australia!

Rated 5 out of 5 stars

Straightforward and friendly to deal…

Straightforward and friendly to deal with. Survey done promptly with comprehensive quote. Were generally competitive in price terms (one other was a fair bit cheaper but I wasn't comfortable with their approach so preferred to pay more). Move team worked very hard over a 4 day move with some challenges unloading at our new house. Would recommend to others

17 September 2025
Unprompted review
Bournes Moves - Removals, Storage & Shipping logo

Reply from Bournes Moves - Removals, Storage & Shipping

Thank you for your kind review. There are so many factors beyond price that go into choosing the right company for your individual move, so we're pleased you felt it was a great experience and that choosing Bournes was the right decision for you. Best wishes in your new home!

Rated 5 out of 5 stars

We were really pleased with the service…

We were really pleased with the service from start to finish. We opted for the full packing service and it made such a difference – everything was carefully wrapped, organised, and absolutely nothing was damaged in the move. The whole process felt smooth and stress-free, which is exactly what you want on moving day.

Fred and the team were fantastic – friendly, professional, and efficient throughout. They clearly knew what they were doing and worked brilliantly together. We wouldn’t hesitate to recommend them to anyone looking for a reliable, high-quality removal company.

15 September 2025
Unprompted review
Bournes Moves - Removals, Storage & Shipping logo

Reply from Bournes Moves - Removals, Storage & Shipping

Thank you so much for your lovely review. We're really glad to hear the full packing service helped make your move smooth and stress-free – it's certainly a big part of what makes moving feel hard so glad we could take that off your shoulders. Fred and the team will be so pleased to hear your kind words, and we’re thrilled they made such a positive impression. Wishing you all the best settling into your new home!

Rated 5 out of 5 stars

All round professional and helpful…

All round professional and helpful approach, felt we could rely on this Company all through the process

16 September 2025
Unprompted review
Bournes Moves - Removals, Storage & Shipping logo

Reply from Bournes Moves - Removals, Storage & Shipping

Thank you so much for the review! We really appreciate it. Best wishes in your new home.

Rated 5 out of 5 stars

Bournes were great.

Bournes were great. Friendly helpful service from the start. The lady I spoke to on the phone, Julia, was very pleasant. The guys that packed and moved our possessions were friendly and courteous and careful with our belongings.

11 September 2025
Unprompted review
Bournes Moves - Removals, Storage & Shipping logo

Reply from Bournes Moves - Removals, Storage & Shipping

Thank you for taking the time to leave your 5* review for our Aylesbury team, we will make sure to pass your kind comments on. Wishing you all the best in your new home.

Rated 5 out of 5 stars

So easy to deal with from the start and…

So easy to deal with from the start and throughout the whole process. Would definitely recommend Bournes.

13 May 2025
Unprompted review
Bournes Moves - Removals, Storage & Shipping logo

Reply from Bournes Moves - Removals, Storage & Shipping

Thank you Clare! Best wishes in your new home.

Rated 5 out of 5 stars

Everyone we met in the team were…

Everyone we met in the team were amazing. Friendly, hardworking, patient. They made a stressful and emotional process really easy. I would highly recommend.

12 September 2025
Unprompted review
Bournes Moves - Removals, Storage & Shipping logo

Reply from Bournes Moves - Removals, Storage & Shipping

That's lovely to hear - and exactly why we're here. Thanks so much for sharing your review. Wishing you all the best.

Rated 5 out of 5 stars

Moving to Italy

Moving to Italy - my family and I made the leap from the UK to Italy three years ago. We kept our belongings in storage and had them delivered this year. There's always a concern that things may go missing, get damaged or mouldy. None of this was the case.

Being re-united with our belongings after such a time was a little emotional, time passes, things change in an instant in life. So there were memories. They guys who delivered everything were happy, smiling, helpful and considerate.

From Bournes in the UK to their Italian colleagues the whole experience was exceptional. There were a couple of inevitable challenges, that were dealt with professionally and with clarity and diligence.

We are indebted to Bournes for handling everything so well. I cannot imagine how they might have improved their service. Finding companies who are so thoroughly reliable is not easy.

I would and shall recommend Bournes as the very best I could find.

Thank you Bournes.

18 September 2025
Unprompted review
Bournes Moves - Removals, Storage & Shipping logo

Reply from Bournes Moves - Removals, Storage & Shipping

That delivery must've felt like Christmas! Great to hear you were reunited with everything safely and that it was a positive experience that supported your relocation. Thanks for sharing!

Rated 5 out of 5 stars

We moved from a 5 bed house to a 6 bed…

We moved from a 5 bed house to a 6 bed house and I was dreading the removals but Bournes were incredible. They honestly couldn't have been better. Very smiley and so helpful. They did the move over 4 days with a weekend in between. No breakages. No cabinet keys lost etc. Emptied our entire loft in no time at all - it was full! A really lovely team. I wouldn't hesitate to recommend them. They were very good value for money - I got a few quotes and they were very competitive. So pleased I booked them.

12 September 2025
Unprompted review
Bournes Moves - Removals, Storage & Shipping logo

Reply from Bournes Moves - Removals, Storage & Shipping

Thank you so much for your wonderful review. Moving a large home like this is no small task, so we're really glad to hear the team made it feel smooth and stress-free for you! We’ll be sure to pass on your kind words to the team. Wishing you all the best as you settle into your new home.

Rated 5 out of 5 stars

Excellent service

Excellent service. Very efficient and flexible. The guys worked really hard all moving day.

5 September 2025
Unprompted review
Bournes Moves - Removals, Storage & Shipping logo

Reply from Bournes Moves - Removals, Storage & Shipping

Thank you so much for the review. Best wishes in your new home.

Rated 5 out of 5 stars

Excellent and very professional.

Excellent and very professional.
We would really recommend the company.
They took the stress out of moving because everyone involved were very helpful and they provided such a good service.

9 September 2025
Unprompted review
Bournes Moves - Removals, Storage & Shipping logo

Reply from Bournes Moves - Removals, Storage & Shipping

Thank you for the lovely recommendation. Taking the stress out of your move is exactly what we're here for so we are delighted to hear the team supported you so well. Best wishes to you all in your new home.

Rated 5 out of 5 stars

Excellent service

The men were great and very professional.
Communication with both the office before the move and the men during was very good too.
Movers were always on time.
Would have no hesitation in recommending.

5 September 2025
Unprompted review
Bournes Moves - Removals, Storage & Shipping logo

Reply from Bournes Moves - Removals, Storage & Shipping

Thank you for the 5* recommendation - we really appreciate the lovely feedback about the team and how the good communication helped make your move a positive one. Thanks for choosing Bournes!

Rated 5 out of 5 stars

We were well looked after and the crews…

We were well looked after and the crews were amazing. We felt less stressed as there wasn’t anything for us to do apart from hoovering our property before we left.

29 August 2025
Unprompted review
Bournes Moves - Removals, Storage & Shipping logo

Reply from Bournes Moves - Removals, Storage & Shipping

Thanks for sharing your experience - we really appreciate it as it's always lovely to hear when our customers feel so well taken care of. Best wishes in your new home!

Rated 5 out of 5 stars

Bourne's exceeded our expectations!

Bourne's exceeded our expectations!

The team worked tirelessly to make moving elderly parents as easy as possible.
They were efficient, tidy workers who took care with everything they did and were respectful to the elderly parents who were finding the move very emotional

Thank you to Chris and Dean and not forgetting how helpful Julie in the office was

We really appreciate the kindness everyone gave to us on what could have been a very stressful time. Thank you

30 August 2025
Unprompted review
Bournes Moves - Removals, Storage & Shipping logo

Reply from Bournes Moves - Removals, Storage & Shipping

Thank you so much for your lovely review. We’re so pleased to hear that the team were able to make a difficult day a little easier for you and your parents. Moving can be especially emotional in those circumstances, so it means a lot to know the team’s care and kindness made a difference. Wishing your whole family all the best.

Rated 5 out of 5 stars

Fantastic removals company

Very polite and efficient service, Julia, Scott and all the team did an amazing job for us . They are so helpful and nothing was too much trouble.

20 August 2025
Unprompted review
Bournes Moves - Removals, Storage & Shipping logo

Reply from Bournes Moves - Removals, Storage & Shipping

Thank you so much for sharing your review. Great to hear the Julia, Scott and the whole team supported you with a positive move - thanks for choosing Bournes! Best wishes.

Rated 5 out of 5 stars

Excellent service throughout entire process.

Bournes responded quickly to our enquiry. A knowledgeable,polite and friendly person came at an appointed time to answer questions and provide a quote, which seemed competitive, plus no other company that actually responded visited the property. Communications were good throughout and the removal team were friendly and efficient.

28 August 2025
Unprompted review
Bournes Moves - Removals, Storage & Shipping logo

Reply from Bournes Moves - Removals, Storage & Shipping

Thank you so much for your kind words. We're really glad to hear that you found the pre-move survey valuable, and that the whole process and team was friendly, efficient, and helpful from start to finish. Wishing you all the best in your new home!

Rated 5 out of 5 stars

Fabulous team and amazing service

The team at Bournes made our move as easy and smooth as it could possibly be. Regular communication from the office and then the removals guys exceeded our expectations in every way. They arrived on time and packed all our things extremely securely; stored them for a couple of months and then delivered them back with extreme efficiency. Nothing was damaged and not a scratch or mark on any of the walls of our new home, despite many, many boxes and lots of heavy furniture! We have no hesitation in recommending Bournes to anyone moving home and/or requiring storage.

22 August 2025
Unprompted review
Bournes Moves - Removals, Storage & Shipping logo

Reply from Bournes Moves - Removals, Storage & Shipping

Thank you so much for your 5* feedback. It's always lovely to hear that the team have exceeded expectations and that even complex moves from storage arrive safely and smoothly. We appreciate your recommendation! Best wishes in your new home.

Rated 5 out of 5 stars

Helpful

Helpful, considerate and efficient

22 August 2025
Unprompted review
Bournes Moves - Removals, Storage & Shipping logo

Reply from Bournes Moves - Removals, Storage & Shipping

Thank you! Best wishes in your new home.

Rated 5 out of 5 stars

Packing, storage, and disposal

Able to book at short notice, also made use of their storage service and disposal service. Would definitely use again

26 August 2025
Unprompted review
Bournes Moves - Removals, Storage & Shipping logo

Reply from Bournes Moves - Removals, Storage & Shipping

Thank you for the 5* review. Glad we were able to help you at short notice - August was an incredibly busy month so we're happy we were able to assist with a positive move. We look forward to helping if ever you need us again. Best wishes.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look