Boundless Reviews 200

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people found the locations interesting and enjoyable, highlighting the informative nature of the venues. However, some people were dissatisfied with the company's subscription and service, particularly regarding changes to membership benefits and pricing. Reviewers mentioned issues with unexpected alterations to membership terms, such as reduced access to attractions or increased costs, which led to feelings of being misinformed or not receiving the value they expected.

What people talk about most

Location

Reviewers highlight positive aspects of location, particularly praising the SS Great Britain in Bristol as an... See more

Staff

Consumers find staff to be positive. Reviewers consistently praise the helpfulness and knowledge of the... See more

Price

Clients share ambiguous opinions on price. Many reviewers express frustration over unexpected cost increases,... See more

Subscription

People report ambiguous experiences with subscription. Many customers express frustration over unexpected... See more

Service

Reviewers mention ambiguous feedback about service. Some customers reported excellent service, with a warm... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Living relatively close to SS Great Britain, visiting it is one of those things that we recommend visitors do but don't do ourselves. Boundless' members' excellent value day was the spur needed to mak... See more

Rated 5 out of 5 stars

We were kept busy from just after nine in the morning to nearly four in the afternoon. The combination of technical problem solving and human stories helped to reduce information overload. The resc... See more

Rated 5 out of 5 stars

The Great Britain is a fabulous ship, and a fitting memorial to one of Britain's greatest engineers, Isembard Kingdom Brunel The Boundless Day was a pleasure throughout, with a warm welcome, a... See more

Rated 5 out of 5 stars

Wonderfully organised to by boundless. We used the park and ride, got to Bristol early, and took a leisurely stroll to the SS Great Britain. Even so we were 20 minutes early, which was no problem an... See more


Company details

  1. Nature Preserve

Written by the company

One of the largest membership clubs in the UK for working and retired civil servants and public service employees, Boundless is a mutual, not-for-profit organisation. By providing benefits that help make savings on days out, leisure time experiences, dining and much more, Boundless is dedicated to helping its members make the most of their free time.

Here for our members

Written by the company

Making the most of your free time . . .
At Boundless we work with a wide range of incredible partners to bring our members great savings on access to popular UK attractions. From gardens and places of natural beauty to historical sites and family entertainment, dining, exciting member-only events and much more. For public sector and civil service employees past and present, there's something for everyone at Boundless.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

200 reviews

5-star
4-star
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1-star

Replied to 71% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

I rang Boundless over a week before the…

I rang Boundless over a week before the event to let them know that we could not attend as my husband had been given a date for a long awaited operation. I followed this up with an email, as I was aware that there was a waiting list for the event and thought someone else could take our place, also hoping for a part refund. I have had no reply at all, not even an acknowledgement. rather disappointing. Some feedback would be welcome.

14 December 2024
Unprompted review
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Reply from Boundless

Thank you so much for getting in touch. We completely understand how disappointing this must feel as you made efforts to let us know. We always try to be as flexible as possible when situations change for our members, and we allow refunds as close to the event as we realistically can. We have now refunded you for the tickets you purchased, with our sincerest apologies for any inconvenience to you.

Rated 5 out of 5 stars

Interesting place

Interesting place, overpriced cafe

14 December 2024
Unprompted review
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Reply from Boundless

Many thanks for taking the time to leave us a review and your feedback about the cafe will be passsed to the events team. We have many more events to come and you can keep up to date with what's on here: www.boundless.co.uk/events/whatson

Rated 5 out of 5 stars

Excellent member day at Jodrell Bank

A great family day out at Jodrell Bank. Everything was very well organised, nice welcome, excellent shows and the place is really amazing.

14 December 2024
Unprompted review
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Reply from Boundless

Thank you for taking the time to review our Jodrell Bank Member Day, we're delighted you found everything organised and had a nice welcoming from our team.

We have many more events to come and you can keep up to date with what's on here: www.boundless.co.uk/events/whatson

Rated 4 out of 5 stars

Great event at Jodrell Bank

Great event at Jodrell Bank. The arrival and booking in experience could have been have been streamlined. First Q was to have the QR code checked, second Q to get wristbands and site map, third Q to register for the raffle/draw and the fourth Q was for the land yard (which wasn’t really needed).

14 December 2024
Unprompted review
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Reply from Boundless

Thank you for taking the time to review our Jodrell Bank Member Day, we're delighted you enjoyed the event. We will pass your valuable feedback about queuing onto the team for future event planning. We have many more events to come and you can keep up to date with what's on here: www.boundless.co.uk/events/whatson

Rated 4 out of 5 stars

Plenty of fun for all

Was well organised. Shame the clouds didn't allow us to see the stars but still enjoyed looking through the telescope at the dish. The film show was awesome and the science experience interesting. The interactive exhibits were fun and educational. The staff and volunteers friendly and helpful.

14 December 2024
Unprompted review
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Reply from Boundless

Thank you for your feedback! We’re so pleased to hear you enjoyed the film show, science experience, and interactive exhibits despite the cloudy skies. It’s great that looking through the telescope at the dish added to your visit, and we’re delighted our friendly staff and volunteers made the experience even better.

We have many more events to come and you can keep up to date with what's on here: www.boundless.co.uk/events/whatson

Rated 5 out of 5 stars

Very well organised

Very well organised, very interesting, a great event

14 December 2024
Unprompted review
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Reply from Boundless

Many thanks for your review. We're very happy you joined us and you had a good time! We have many more events to come and you can keep up to date with what's on here: www.boundless.co.uk/events/whatson

Rated 5 out of 5 stars

A wonderful experience full of…

A wonderful experience full of interesting and interactive exhibitions with plenty of learning for young and old. The high quality shows were entertaining and engaging and gave us plenty to talk about over our hot chocolate. To be so close to the actual Lovell telescope was very exciting for a budding astronomer! It was also great to be free from the distraction of a mobile phone as it was in aeroplane mode and allowed us to be fully present in our experience. The staff throughout the site were welcoming and friendly and highly knowledgeable. A very memorable experience we would highly recommend for a family afternoon out.

14 December 2024
Unprompted review
Boundless logo

Reply from Boundless

Thank you for your review! We’re thrilled to hear you had such a memorable experience, enjoying the interactive exhibitions and shows. It’s wonderful that you found excitement in being close to the Lovell telescope.

We’re glad you could fully immerse yourself in the experience, free from distractions. We have many more events to come and you can keep up to date with what's on here: www.boundless.co.uk/events/whatson

Rated 5 out of 5 stars

We were well received

We were well received, lovely ladies, gave us all the information needed. Just wished we could of got there earlier.
The Jodrell Bank staff were great too and helped us out when we found ourselves lost.

14 December 2024
Unprompted review
Boundless logo

Reply from Boundless

Thank you for taking the time to review our Jodrell Bank Member Day, we're delighted you find our team welcoming and helpful. We have many more events to come and you can keep up to date with what's on here: www.boundless.co.uk/events/whatson

Rated 4 out of 5 stars

Well organised and enjoyable

Well organised and enjoyable only limited by Jodrell Banks facilities. We and our grandchildren enjoyed the events

14 December 2024
Unprompted review
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Reply from Boundless

Thank you for taking the time to review our Jodrell Bank Member Day, we're delighted you and your grandchildren enjoyed the event. We have many more events to come and you can keep up to date with what's on here: www.boundless.co.uk/events/whatson

Rated 5 out of 5 stars

Fascinating day out

Fascinating day out. Well organised. Lights were amazing.

14 December 2024
Unprompted review
Boundless logo

Reply from Boundless

Many thanks for your review. We're very happy you joined us and you had a good time! We have many more events to come and you can keep up to date with what's on here: www.boundless.co.uk/events/whatson

Rated 4 out of 5 stars

Made to feel welcome and events were…

Made to feel welcome and events were good. Disappointed that complementary drinks did not include any consideration for children's drinks eg fruit juice.

14 December 2024
Unprompted review
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Reply from Boundless

Thank you for leaving us a review and taking the time to give us this really valuable feedback for the team. This will be passed on so it can be considered when we plan future events. We're very happy you enjoyed the day despite the complementary drink option. We have many more events to come and you can keep up to date with what's on here: www.boundless.co.uk/events/whatson

Rated 5 out of 5 stars

Fab trip to Jodrell Bank

Fab trip to Jodrell Bank. Spent a few enjoyable hours learning about space and radio waves. Staff were on hand to answer questions, nice to have indoor picnic areas on a rainy day, enough facilities such as cafes and exhibitions to browse through, even the kids colouring area was a nice touch, finally there were entertaining shows to cap it off.

14 December 2024
Unprompted review
Boundless logo

Reply from Boundless

Thank you for your wonderful review! We’re delighted you had such an enjoyable visit to Jodrell Bank, learning about space and radio waves. It’s great to hear you appreciated the kids colouring area – we love those extra touches for families.

We have many more events to come and you can keep up to date with what's on here: www.boundless.co.uk/events/whatson

Rated 5 out of 5 stars

Amazing Day

The staff were very friendly and helpful.
The talks were really informative and also the planetarium.
Everywhere was clean.
The catering staff were fantastic.
Loved everything about it. Thank you

14 December 2024
Unprompted review
Boundless logo

Reply from Boundless

Thank you for taking the time to review our Jodrell Bank Member Day, we're delighted you find us helpful. We will pass your lovely feedback onto the team. We have many more events to come and you can keep up to date with what's on here: www.boundless.co.uk/events/whatson

Rated 5 out of 5 stars

First time at an event

I have been a Boundless member since 1989 (CSMA) and have used a range of the member benefits but this was my first time at a Boundless member event. Jodrell Bank just for members wasn't crowded and was extremely well organised. It was beyond my expectations for such inexpensive tickets. I will definitely be looking into future events. Thank you

14 December 2024
Unprompted review
Boundless logo

Reply from Boundless

Thank you for your wonderful review! It’s fantastic to hear from a long standing member and we’re so pleased your first Boundless event exceeded expectations. We’re delighted you enjoyed the exclusive atmosphere at Jodrell Bank and found it well organised and great value.

We have many more events to come and you can keep up to date with what's on here: www.boundless.co.uk/events/whatson

Rated 5 out of 5 stars

A Brilliant Day Out

A really enjoyable day and the Boundless Team were really helpful

14 December 2024
Unprompted review
Boundless logo

Reply from Boundless

Thank you for taking the time to review our Jodrell Bank Member Day, we're delighted you find our team welcoming and helpful. We have many more events to come and you can keep up to date with what's on here: www.boundless.co.uk/events/whatson

Rated 5 out of 5 stars

Excellent event

Very well organised. Plenty to do and it did not feel crowded as shows were staggered. Very helpful and friendly volunteers. This was our first Boundless members event and we will be definitely attending more in the future.

14 December 2024
Unprompted review
Boundless logo

Reply from Boundless

Thank you for taking the time to review our Jodrell Bank Member Day. We're delighted you find us friendly and helpful, and you had a good time. We would love to welcome you at future events; keep up to date with what's on here: www.boundless.co.uk/events/whatson

Rated 5 out of 5 stars

A great visit to Jodrell Bank

A great visit to Jodrell Bank. Lots to see and experience. Warm welcome from the Boundless staff.

14 December 2024
Unprompted review
Boundless logo

Reply from Boundless

Thank you for taking the time to review our Jodrell Bank Member Day. We're delighted that you enjoyed yourself. Our team always endeavour to be welcoming and friendly for our members so we're delighted with this feedback. We have many more events to come and you can keep up to date with what's on here: www.boundless.co.uk/events/whatson

Rated 5 out of 5 stars

Out of this World

An excellent day out, well organised and hugely interesting. The shows were well presented and made complex details easy to understand. The only disappointing aspect was the cloudy skies which meant that the stargazing was more theoretical rather than actual but still very interesting. Thanks a lot!

14 December 2024
Unprompted review
Boundless logo

Reply from Boundless

Thank you for taking the time to review our Jodrell Bank Member Day. We're really happy you found it interesting and enjoyable. Apologies for the clouds, we wish we could control the weather! We have many more events to enjoy and you can keep up to date with what's on here: www.boundless.co.uk/events/whatson

Rated 5 out of 5 stars

A really enjoyable afternoon

A really enjoyable afternoon. We were directed in the car park and shown the entrance, given wristbands and token and directed to the first show, an interesting talk and demonstration of how stars are formed. We used our drinks vouchers in the cafe and had some tasty food followed by the film show.
A shame that the cloud made the use of telescopes not possible but the astronomy groups advice and enthusiasm was valuable and the pictures and hands on displays kept us interested until we paid a visit to the shop and left. We didn't go to the Pink Floyd concert.

14 December 2024
Unprompted review
Boundless logo

Reply from Boundless

Thank you for leaving us a review! We’re delighted you had such an enjoyable afternoon and made the most of the activities on offer like the talk on star formation.

While it’s a shame the clouds prevented telescope use, it’s great to hear that the astronomy group’s advice and enthusiasm added to your experience.

We have many more events to come and you can keep up to date with what's on here: www.boundless.co.uk/events/whatson

Rated 4 out of 5 stars

It was a lovely day and fairly well…

It was a lovely day and fairly well organised except for the fact that the car park did not open until the start time which meant any number of cars were parked all over the countryside waiting to get in. Whoever came up with that idea must be mad if course people are going to arrive before the start time and as the first show started at 1.15 very few actually got to that one, consequently those who arrived first were some of the last to get in as they eventually relented and opened the gates early but those of us waiting around were not to know that. Very poor organisation in my opinion, at least tell people in your email that gates would not open until 1pm

14 December 2024
Unprompted review
Boundless logo

Reply from Boundless

Thank you for leaving a review and for taking the time to give us this really valuable feedback for the team. This will be passed on so it can be considered when we plan and communicate future events. We're very happy you enjoyed the day despite the challenges with parking. We have many more events to come and you can keep up to date with what's on here: www.boundless.co.uk/events/whatson

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