Boots Hearingcare - Wilmslow Reviews 19

I had a deeply disappointing experience and feel strongly compelled to warn others. From the moment I walked in, the sales approach felt aggressively forced, with additional items pushed on me without clear consent or transparent pricing. Costs were not disclosed upfront, which immediately eroded my trust. What concerns me most is the checkout process: instead of being given a proper sales receipt, I was handed only a credit card receipt—effectively removing any realistic chance of returning items that were pressured on me. This tactic felt intentional and misleading. Based on this experience, I urge anyone considering this store to proceed with extreme caution, verify all prices before agreeing to anything, and insist on a full sales receipt. Protect yourself—don’t assume you’ll be treated fairly unless you actively safeguard your rights.

Clear analysis of my hearing issues, giving me complete confidence in choice made.
Price? Not bad!

Very thorough testing and very well explained.all questions answered

After suffering hearing loss for some time I decided to go to Boots, Handforth, for a test that confirmed serious hearing loss. After considerable discussion/advice with the Audiologist, Lee I purchased a pair Phonak Infinio Sphere i70. These are behind the ear, self adjusting, high sound quality aids - not the cheapest by any means. After a month of wearing them they have transformed my life for the better - I don't know I have then on. What I have also realised ​is the importance of the Audiologist in the after sales service to ensure that I am adjusting to life with sound and that I can maintain the aids correctly- thank you Lee. Yvonne Kelly

The audiologist was efficient, very pleasant and very helpful and explained everything really well.

Great attention to detail and first rate customer service, would definitely recommend.

Elisha was very clear , listened well, and provided all the information I needed.
She gave me confidence in what she was saying and I didn’t feel rushed

I've now had 3 visits to Boots Health care at Wilmslow and each time I've been dealt with in a professional manner by someone who has a very pleasant manner who gives confidence that you're talking to someone who knows their profession

Excellent audiology knowledge linked to a helpfully explaining the benefits of having hearing aids whilst listening carefully to my reluctance to have them!

came in to my local boots that ive been going in for years to find that they have now put self checkouts in , i dont want to be served by a robot and i dont get payed to scan items , ill keep asking to be served at the perfume bit and using cash to keep the staff in a job

Very pleasant experience and I learnt a lot about hearing aids.

My appointment with Aleysha was very pleasant and informative. I believe my new hearing aids will suit me very well.
I was put through a number if tests, much more thorough that any of my previous tests by another provider.

Elisha at Boots in Handforth was profession , kind and very very pleasant to deal with . Thank you Elisha

A very knowledgeable and clear explanations.
All possible options of different hearing aids were explained.

Three stars is an average of 5* for the in-store audiologist staff but only 1* for Customer Service.
The 5* is largely self-explanatory. The staff are always skilled, considerate and helpful.
But the in-store teams are rather let down by Customer Service. Responses are generally slow and often unhelpful.
Literature is poor in terms of layout and usefulness.

Excellent service. Amazing staff

Easy to book appointment and back up e mails. Good knowledge from audiologist and very professional. Good explanation all through various tests.

Seen promptly and received excellent service and advice from Elisha