I appreciated the time that was spent analysing the hearing situation and also the clear explanation of the available options open to me. The information provided about the type of hearing aids availa... See more
Location
Switch locationBoots, 74-75 Lakeside Shopping Centre, RM20 2ZG Grays, England, GB
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Saw Jacqueline at Boots lakeside Thurrock - Excellent Audiologist. Very knowledgeable and extremely patient with my 87 years Sister. We left with her HearingAids working better than ever and I did... See more
The lady was great, and wore earring aids herself so was really good to get someone that knew your position
Had hearing test and acquired hearing aids. Jacqueline couldn't of been more helpful. A very pleasant person and made us feel at ease from start to finish. From the actual test to other check ups to m... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
Contact info
Boots, 74-75 Lakeside Shopping Centre, RM20 2ZG, Grays, England, United Kingdom
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Really friendly and informative
Really friendly and informative. Put us both at ease and was very knowledgeable with all of the different hearing aids with the pros and cons and what would be best for my issues.
A very professional appointment
A very professional appointment. I was seen on time. Audiologist was helpful and answered all my questions.
Appointment cancelled AGAIN (4th Time !!)
I didn't think the 'service' provided by this shower of incompetent fools could deteriorate any further. How wrong was I !
After my hearing care appointment in October was cancelled for the THIRD TIME in October they rescheduled for today (9/12) at 9.00am. At 8.10am this morning they phoned me to say it was cancelled for the FOURTH time !!. Absolutely unbelievable. If anyone is thinking of going to Boots Lakeside I have one word - DON'T !!
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