Had the pleasure of meeting Katie who helped with my service appointment even though it got rearranged without me realizing. She replaced the parts on my hearing aids and also checked my ears, Kati... See more
Location
Switch location58 Park Street, WS1 1NG Walsall, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Everything explained clearly and tests carried out thoroughly and professionally. Different hearing aids explained clearly without any pressure to buy one so that my wife and I were able to make a cl... See more
Nothing is too much trouble for Ammar. I’m 81 and have problems with my hands and fingers but he has patiently talked me through everything I need to to know until I can confidently handle my aids. I... See more
I was suffering 2 months from a toxic gas my whole body get infected. I went to the emergency too many times. I want to my GP as well they haven’t helped me I was suffering even mentally because I nee... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
58 Park Street, WS1 1NG, Walsall, England, United Kingdom
4.0
Great
31 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had the pleasure of meeting Katie
Had the pleasure of meeting Katie who helped with my service appointment even though it got rearranged without me realizing.
She replaced the parts on my hearing aids and also checked my ears, Katie is a credit to boots hearing care.
24 September 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Absolutely waste of space as a place
Absolutely waste of space as a place! Expects us to know the policies of the company! Even the staff doesn’t mention things we are unable to refund back!
16 August 2026
Unprompted review
Reply from Boots Hearingcare - Walsall
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Boots ear care
Nice, well mannered. Talked me through everything. After care good. Enjoyable experience.
17 July 2026
The young man who dealt with my mother…
The young man who dealt with my mother was very helpful, kind and courteous .... the staff in general were very good too.
12 May 2026
I was suffering 2 months from a toxic…
I was suffering 2 months from a toxic gas my whole body get infected. I went to the emergency too many times. I want to my GP as well they haven’t helped me I was suffering even mentally because I need help but miss Dr. She helps me a lot.
16 April 2026
Unprompted review
Expensive
I've worked all my life and paid into the Nhs only to find that I have to pay a third party (Boots) for hearing aids when I m retired, the care received was excellent but at a cost.
23 April 2026
t 👍…Great experience.
The person who did the test was great 👍 very good and put me at ease .He explained everything. Thank you.
14 April 2026
Not N H S
Ammar was very good at explaining what was happening. A straight forward visit
10 April 2026
Awful service awful aftercare and…
Awful service awful aftercare and dismissive staff
23 March 2026
Unprompted review
Reply from Boots Hearingcare - Walsall
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Nothing is too much trouble for Ammar
Nothing is too much trouble for Ammar. I’m 81 and have problems with my hands and fingers but he has patiently talked me through everything I need to to know until I can confidently handle my aids. It’s such a relief thanks Ammar
9 May 2025
Very friendly and helpful
Very friendly Explained everything what was going to happen so you understood.
26 April 2025
A huge thank you to hearing aid…
A huge thank you to hearing aid audiologist Ammar from the Walsall branch of Boots hearing care.
Ammar is always helpful, informative and goes above and beyond to ensure customers hearing needs are met. Thank you Ammar for you consistently excellent care.
15 April 2025
Unprompted review
Audiologist put me at ease..was…
Audiologist put me at ease..was friendly but professional.
Explained everything in understandable terms without being patronising. Overall a very good experience.
24 March 2025
Prompt service,good communication with…
Prompt service,good communication with audiologist, clear explanation of hearing issues.
10 December 2024
Helpful and knowledgeable audiologist…
Helpful and knowledgeable audiologist made all the difference
11 December 2024
To have time and be given time to…
To have time and be given time to understand whats being said on how to use the hearing aids and showed how to look after your hearing equipment
24 October 2024
Excellent treatment throughout
Everything explained clearly and tests carried out thoroughly and professionally. Different hearing aids explained clearly without any pressure to buy one so that my wife and I were able to make a clear decision score we decided to purchase the hearing aids best suited for my hearing problems at
24 October 2024
Fabulous service and very welcoming…
Fabulous service and very welcoming from Charlie and adile manager beyond great 👍
25 October 2024
Unprompted review
Good experience &very informative thank…
Good experience &very informative thank you
24 September 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.