James, at Tunbridge Wells was extremely professional and thorough. Although I did not purchase hearing aids l cannot recommend him highly enough for his patience and attitude . A credit to Boots.
Location
Switch locationBoots, 7-11 Calverley Road, TN1 2TE Tunbridge Wells, England, GB
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See what reviewers are saying
From my experience to day has been nothing but superb 👌. James Brand who has seen me on each visit has been so helpful and provisional and listened to any concerns that I had
My hearing test was thorough and I felt confident that a proper judgement of my hearing loss was being made. The audiologist, James Brand, was polite, courteous and very professional throughout, and t... See more
I had a consultation with James which was very thorough and informative And for the first time a full explanation of how the hearing aids worked I was very pleased with his explanation and enthus... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots, 7-11 Calverley Road, TN1 2TE, Tunbridge Wells, England, United Kingdom
4.6
Excellent
34 reviews
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A Good Experience
The audiologist was helpful without being pushy & explained everything well. I couldn't fault her
3 July 2024
My hearing assessment appointment with Divya
My hearing assessment appointment with Divya was well organised; at the appointment, Divya was very professional, efficient and friendly. Then at my appointment, a week later, when I my hearing aids were delivered / fitted, everything was explained to me very well and I felt that I was being and would be very well looked after.
18 May 2024
Easy to book hearing test
Easy to book hearing test, swift follow up, helpful audiologist.
20 April 2024
buyer and user…
I am an experienced aids buyer and user and I found my consultation extremely, thorough, comprehensive, professional and .
10 April 2024
Shintia was most thorough
Shintia was most thorough in all details in setting up the hearing aids.
No one could ask for more !
15 March 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Went in to buy a pack of wax filters…
Went in to buy a pack of wax filters for my hearing aid, only to be told they don't stock any and I have to order online (and pay for postage of course).
Ridiculous, especially when you think about those who may not have access to the internet or who struggle to use it and rely on the high street. How difficult is it to put these on a shelf or keep them in a drawer? They are not exactly short of space in there.
I hope they reconsider.
7 November 2023
Unprompted review
Reply from Boots Hearingcare - Tunbridge Wells
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Friendly caring advice and brilliant service
The audiologist was very friendly caring and listened carefully to my explanation of the issues I was facing. He did not rush me and allowed me time to go and get a coffee and discuss my options with my partner. I returned to purchase the hearing aids and he kindly booked me a further appt. same day for the fitting, this also allowed him to charge them ready for my return. Brilliant service.
8 September 2023
Sean Mulcahy who was your audiologist-…
Sean Mulcahy who was your audiologist- he was straightforward honest and not patronising. Very reassuring and helpful
16 May 2023
I knew nothing about hearing aids…
I knew nothing about hearing aids except that I needed them. Everything I needed to know was carefully explained and I am confident that the results will reflect the wonderful care I have had so far. I am really looking forward to having my full range of hearing restored.
18 April 2023
Service great but Crazy price for same unit
Service great but price for same unit of hearing aid and after care nearly £400 more expensive. Just crazy.
11 April 2023
Reply from Boots Hearingcare - Tunbridge Wells
Thank you for your feedback.
We are sorry to learn of your experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and are continually improving.
We would like to reach out to discuss this further and will be in touch.
The Boots Hearingcare Team
Very helpful hearing test.
3 April 2023
Recently I found out I am deaf.
I recently found out I am deaf. Boots hearing care were really supportive about it & we’re very welcoming and reassuring.
I highly recommend them! They were able to set up a 4 year pay off plan so I am able to have nice hearing aids and still manage to pay them.
20 January 2023
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