After several adjustments to my IE hearing aids it was decided to change to OE. The team at Telford have been really supportive and ordered a new set. Within a week these were fitted and so far a tot... See more
Location
Switch locationBoots Opticians, 128 New Street, TF3 4BP Telford, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The experience was ok. The guy was calming and explained what was going to happen. He allowed me to go around the shopping centre with the hearing aids which proved to me that having them would make m... See more
On Tuesday this week my hearing aid and receiver wire parted company leaving me almost totally deaf in my left ear. Using just one aid felt really strange. Quick phone call to Boots Hear... See more
Good advice, good salesman, not got is a yet, so can't comment on how good they are. Expensive ,but if they do as they say, worth it.
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots Opticians, 128 New Street, TF3 4BP, Telford, England, United Kingdom
4.6
Excellent
30 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Service and advice was professional
Service and advice was professional, friendly and informative.
13 April 2026
Easy to book on line and everything…
Easy to book on line and everything explained clearly at my appointment
19 March 2026
Great service from start to finish
Great service from start to finish. With every step of the process, and all options explained.
24 April 2025
Good advice
Good advice, good salesman, not got is a yet, so can't comment on how good they are. Expensive ,but if they do as they say, worth it.
21 March 2025
From crisis to resolution in about 36 hours, brilliant service. 👏😀
On Tuesday this week my hearing aid and receiver wire parted company leaving me almost totally deaf in my left ear. Using just one aid felt really strange.
Quick phone call to Boots Hearing Care and spoke to a lovely lady named Claire, who assured me the situation could be quickly rectified. I was expecting a bit of a delay for an appointment, wrong!!!
Clare arranged an appointment for today (Thursday) 0915 at the Telford branch. Thank you Claire for being so efficient and reassuring that Boots Hearing Care would put it right.
Move on to Thursday, got to store at 0900 and Martin, Audiologist greeted me and quickly set to work. Both hearing aids fitted with new receiver wires and an upgrade to the wax filters, no more struggling with the little round black container!
All this done and out by 0917. Thank you Martin for your first class service, as usual.
From a crisis on Tuesday to a more than happy customer by first thing Thursday. Boots Hearing Care definitely understand and practice quality customer care.
To Claire and Martin, a massive thank you.
20 February 2025
Unprompted review
Well done Boots
Appointment booking straight forward and staff pleasant and helpful. Put at ease at appointment and good explanation given. Hearing test and equipment efficient. Appointment not rushed and all queries answered. Overall a good experience.
15 February 2025
Professional and comprehensive
Not rushed. Clear and professional explanation of the hearing problem. Demonstration of possible solution
25 September 2024
The experience was not as bad as I expected.
The experience was ok. The guy was calming and explained what was going to happen. He allowed me to go around the shopping centre with the hearing aids which proved to me that having them would make my life easier and I would not feel so isolated when in a group situation.
11 July 2024
Great aftercare - Boots Telford
After several adjustments to my IE hearing aids it was decided to change to OE. The team at Telford have been really supportive and ordered a new set. Within a week these were fitted and so far a totally different experience.
Can’t recommend Martyn enough. Thanks
20 June 2024
All good after initial concerns
Initial concerns at needing testing dispelled and whole process professional and understanding
4 June 2024
My experience
Very pleased with the gentleman who dealt with me explained things very well and was patient
6 April 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Customer service at the was very poor. I am now looking at using another company for hearing aids
Customer service at the counter was poor
20 March 2024
Reply from Boots Hearingcare - Telford
Thank you for your feedback.
We are sorry to learn of your experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and are continually improving.
We would like to reach out to discuss this further and will be in touch.
The Boots Hearingcare Team
Knowledgeable and professional
Knowledgeable and professional, much more than just a salesman. Prices are considerably more than other providers but I felt the expertise was worth it.
9 February 2024
Brilliant Service.
The audiologist that both my husband & I had was superb. He was thorough, explained everything to us & was very informative.
Thank you Martyn Briggs.
30 December 2023
Hearing everything again
Everything explained, made so it's not scary, but looking forward to hearing properly again!
6 December 2023
Happy with the consultation
29 September 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.