Bought my first pair of hearing aids; from my first hearing test, to a subsequent, more detailed hearing test and consultation I couldn't be more pleased. Professional and knowledgeable staff who I ha... See more
Location
Switch locationBoots, 12 The Liberty, RM1 3RL Essex, England, GB
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See what reviewers are saying
Adida my husband and my hearing care professional was great. The whole process was made simple and informative . We are very pleased with our care and our hearing aids. All through March 2023 in the... See more
The hearing consultant was great, very knowledgeable and helpful with the process and helped me with any concerns I have
I have been struggling with hearing for a long time, previously I had very basic hearing aid and I wasn’t very happy with it, so I decided to try Boots hearing consultation. From the very first meetin... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots, 12 The Liberty, RM1 3RL, Essex, England, United Kingdom
4.5
Excellent
39 reviews
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Hearing aid consultation.
Naheela conducted my consultation appointment in a very professional manner, she explained the product and finance options in a clear and precise way.
28 April 2026
The hearing consultant was great
The hearing consultant was great, very knowledgeable and helpful with the process and helped me with any concerns I have
8 April 2026
Everything was explained clearly.
Everything was explained clearly.
No problem when I requested to try another hearing aid.
11 April 2025
fantastic service
fantastic service, Naheela was was professional, explained every stage, talked through options without pressure.
5 April 2025
Very helpful and friendly.
26 February 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Poor customer service
Dissapointing service not only two cancelled appointemt by generic text on the day of appointment, in the same week no response to my email either.
21 February 2025
Unprompted review
Reply from Boots Hearingcare - Romford
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Terrible customer service
Today for the second times this week my fathers hearing exam has been cancelled. You receive a text strangely at exactly the same time cancelling yet you cannot speak to anyone just reschedule snd wait hoping it will go ahead. Terrible customer service.
21 February 2025
Unprompted review
Reply from Boots Hearingcare - Romford
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
I attended Boots hearing care at…
I attended Boots hearing care at Romford 4 times from a routine hearing test to fitting of hearing aids, each time I was seen by Naheela who was very attentive and professional at no time was I rushed and we had time to chat as well, very happy with my experience at boots and with Naheela.
28 January 2025
Very nice young lady who was very good…
Very nice young lady who was very good at her job
5 September 2024
Nothing wrong ,i am quite happy with…
Nothing wrong ,i am quite happy with your service in every way.
Thanks
9 August 2024
Very pleasant assistant
Very pleasant assistant, very helpful and explained very clearly the benefits of the right aid. Enjoyable experience
30 June 2024
first time user …
Informative and considerate practitioner who gave plenty of time and consideration to a first time user.
28 June 2024
Very thorough & pleasant
Comprehensive in all aspects,only spoiled by lack of stock so need to wait for 7 days
28 June 2024
it was all good
6 June 2024
The consultant was very thorough…
The consultant was very thorough explaining everything very clearly
9 May 2024
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