The Audiologist was honest and open, he answered all my questions and was knowledgeable and patient. The service was great my only frustration was the noisy air conditioning units standing outside t... See more
Location
Switch locationBoots, 5 Tavern Street, IP1 3AA Ipswich, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The audiologists had plenty of knowledge & experience, they had the hearing aids models I was interested in to show/comfort for wearing, once decided upon model they was set-up for me so I could walk... See more
M appointment went really well,the audiologist who I was given was of really good knowledge and if I asked any questions she knew the answers.
Kenny. Excellent customer service, takes time to talk you through all the options, set ups etc.
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots, 5 Tavern Street, IP1 3AA, Ipswich, England, United Kingdom
4.3
Excellent
19 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Every body very good
8 April 2026
Kenny.
Kenny.
Excellent customer service, takes time to talk you through all the options, set ups etc.
22 January 2025
Expert attention and explanation given…
Expert attention and explanation given by Kenny at Ipswich
4 December 2024
The hearing team are amazing, it’s well worth the visit
The chap that did my hearing test was excellent explained ecerything
19 November 2024
Had to cancel my appointment and the…
Had to cancel my appointment and the waiting for another appointment is 2 weeks you have to do better than that
14 October 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Products great staff great organisation disappointing …
Products great staff great organisation woeful … cancelled appointments time after time whole service disappointing order cancelled
14 September 2024
Unprompted review
Reply from Boots Hearingcare - Ipswich
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
M appointment went really well,
M appointment went really well,the audiologist who I was given was of really good knowledge and if I asked any questions she knew the answers.
1 May 2024
I have a problem with my hearing aids
I have a problem with my hearing aids. I rang your helpline and all I heard was "All of our representatives are busy. Please stay on the line and your call will be answered by the next available representative." No idea of how long that might be or how many on the line. Totally inadequate when you have shelled out £4,500 for a pair of hearing aids. Would never recommend you to anyone else.
5 September 2023
Reply from Boots Hearingcare - Ipswich
Thank you for your feedback.
We are sorry to learn of your experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and are continually improving.
We would like to reach out to discuss this further and will be in touch.
The Boots Hearingcare Team
Excellent and informative audiologist
28 February 2024
Very professional approach and…
Very professional approach and comprehensive explanation of hearing aids with follow up meetings to ensure satisfaction
9 January 2024
Excellent professional and…
Excellent professional and interpersonal skills. many thanks to Kenny
8 December 2023
Hearing aid models there to try.
The audiologists had plenty of knowledge & experience, they had the hearing aids models I was interested in to show/comfort for wearing, once decided upon model they was set-up for me so I could walk around the store location for a few minutes to listen with. After this & further discussion on purchases I place an order. The collection of aids experience was just as thorough.
17 August 2023
Professional & efficient audiologist
The audiologist was very efficient, professional & pleasant throughout the appointment.
20 July 2023
Good service
The Audiologist was honest and open, he answered all my questions and was knowledgeable and patient.
The service was great my only frustration was the noisy air conditioning units standing outside the room, which set off my tinnitus…. Not a good start to a hearing test. That said the test was done in a soundproof cubicle so everything turned out well.
12 July 2023
Brilliant
The audiologist could not have been any better. I was kept well informed throughout.
26 April 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.