Boots Hearingcare - Chester Reviews 54

I was always seen on time by friendly, helpful staff and they advised me of my options for improving my hearing. The only issue I had was one of my original hearing aids appeared to have a problem. This was quickly rectified with a new pair of aids that appear to be working fine.

Grace is a prized asset. Knowledgeable and great client comms

I would just like to put on record my sincere thanks for another superb appointment with Grace at the Chester branch.
As usual, Grace was totally courteous, knowledgeable and professional in her approach. It is always a pleasure to be in the company of such a devoted member of staff.
Very well done Grace and well done Boots for providing such an intelligent audiologist.

I had a problem with my hearing aids and was told by the call centre to drop them off at my local Boots hearing care in Chester. The problem was rectified within a couple of hours and I was able to resume wearing them with minimal disruption. Thank you Stuart for your great customer service delivered with sympathy and a smile! This surpassed my expectations.

I was very impressed by the ladies checking my hearing, they were knowledgeable thorough. Everything was explained and I was very pleased about the money back guarantee

Grace was fabulous. Compassionate, knowledgeable and very understanding.

Overall a excellent package which gives the the customer confidence when seeking hearingcare.The audiologist was a true professional.

I was treated with respect and fully informed what the hearing test would involve. My questions were full answered and the type of hearing aid most suitable and why. I was allowed to walk around the store with a sample pair to see if I could cope with the changes in hearing and intonation. The change was amazing and I felt fully connected with my surroundings. I look forward to collecting my own pair in a couple of days.

Thorough assessment and advice. The hearing aids arrived in the shortest possible time.

We found Stuart to be a very experienced man who explained everything very clearly.

I could have been more satisfied with the care I received during my hearing appointment. Grace explain every point through the appointment and her knowledge gave me the confidence I was in safe hands

Really pleasant experience at a time of what could be
mild trauma, surrendering to hearing aids after years of struggling to hear properly.
Very friendly professional member of staff who would put anyone at ease.
Highly recommended.

Grace made me feel at ease and explained everything in detail, very professional and friendly.

Grace Ormerod was fantastic put my wife at ease and really helped her to accept her hearing loss

Very knowledgeable staff. I felt really reassured that I was getting the best care.

Professional, informative, caring and friendly.

Assistant was so helpful and clearly talked through all the options.

Very friendly and efficient service

The whole experience from start to finish was excellent. Grace the audiologist who I saw was very professional, understanding, polite and explained everything clearly about the situation with my hearing. The tests I have had were well executed, however I did struggle with the American lady on the tape, I thought it would have been more appropriate to have an English accent. I now await my hearing aids.

Totally recommend Boots hearing service. No pressure explained the benefits of all the hearing aids from internally in the ear (hidden) which i chose and the normal over the ear. My audiologist Jonathan in Chester branch was great hope to have my hearing aid in the next few weeks !!!