Had full hearing test in Caterham. Very friendly and professional member of staff. As requested, brought wife as well who was fully included in process. A thorough and actually interesting hearing tes... See more
Location
Switch locationBoots Opticians, 15-17 Station Avenue, CR3 6LB Surrey, England, GB
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See what reviewers are saying
Great service.shame the first appointment was canceled after a five minute conversation to book it !
The consultant, Anetta, was friendly, polite and efficient. She kept me well informed through the whole process and never pushy.
Very good description and testing of my hearing, and directed me towards the hearing aids whihc might help.
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots Opticians, 15-17 Station Avenue, CR3 6LB, Surrey, England, United Kingdom
4.1
Great
11 reviews
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Great service.shame the first…
Great service.shame the first appointment was canceled after a five minute conversation to book it !
15 April 2026
Very good description and testing of my…
Very good description and testing of my hearing, and directed me towards the hearing aids whihc might help.
25 March 2026
Hearing test - Buying hearing aids
Had full hearing test in Caterham. Very friendly and professional member of staff. As requested, brought wife as well who was fully included in process. A thorough and actually interesting hearing test was conducted and results were fully explained. We were then given a no pressure explanation of hearing aids available with the costs involved and methods of payments. This was all started as a result of my wife booking the initial test for me - I had been reluctant to do so as didn't believe it was a major problem. I would now however recommend to others who share the same dilemma. Many thanks
7 May 2025
The audiologist is excellent- but the…
The audiologist is excellent- but the hearing aids are not as expected, hence needing to exchange them
7 February 2025
Great service
16 January 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Not happy with this service now!
This was for the fitting of my husbands hearing aids costing just under £4000 we were kept waiting for and then when we went in the audiologist she could not get one of them working... does not fill me with confidence about purchashing such an expensive piece of equipment now!
27 November 2024
Reply from Boots Hearingcare - Caterham
Thank you for your feedback.
We are sorry to learn of your experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and are continually improving.
We would like to reach out to discuss this further and will be in touch.
The Boots Hearingcare Team
The service was friendly and efficient
The service was friendly and efficient. The operator explained every move and gave as much assistance as I needed.
25 June 2024
Brilliant audiologist
Brilliant audiologist at Caterham, outstanding ability, good communicator, had complete confidence in her advice. And the Phonak Slim L90 aids she recommended work perfectly.
Boots have also since agreed that its 15% January promotional discount will apply to my chosen aids so I've uprated my experience to 5 stars!
25 January 2024
The consultant
The consultant, Anetta, was friendly, polite and efficient. She kept me well informed through the whole process and never pushy.
23 December 2023
Helpful and professional advise which…
Helpful and professional advise which seemed appropriate for my needs
9 December 2023
Satisfied customer
Very helpful consultant who assisted me in making the correct choice of hearing aid.
7 December 2023
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