boohoo Reviews 

Great customer service from Kai. Question answered quickly. Hopefully no problems with my order now.

Kai was very helpful and quick to respond to my queries

The service seem nice, however the overall experience is awful. Paid extra for next day delivery, but they sent the wrong item. But when returned there was a fee deducted for the return, and the delivery cost was over looked. Nevertheless, still havent received the refund of what ever is left despite being assured the refund is on its way. Never again with boohoo. Such a shame.

Contacted Boohoo on there WhatsApp group I got a response straight away with a very helpful response and the question answered quickly, great customer service from Kai

Awful!
Everytime I order lately, there is an issue with the return. They say you have returned less items than you have, try to give you less money, and also try to give you credit when you have opted for original payment method! There on the scam! No contact number, no live chat. When you message, they don’t even read the messages properly. I’m going to be closing my account. Too much hassle, shouldn’t be this hard when your return.

Boohoo Australia sent me my wedding shoes in UK sizing so they were huge, I tried to explain the mistake and eventually they sent me a label to return, it’s been a month with no refund and when emailing them they asked for proof of return, for a label they sent me. Still no refund, very frustrating, I won’t ever purchase from them again.

Bought 4 items. Returned 3. They charged me £1.99 to return each item plus the £4.99 which I knew id have to pay. Took over a month to get a refund on 1 item because it came from a third party. You cannot contact them only by WhatsApp or messenger. You might be lucky to get a real person and then they don’t understand you. I did email them through a complaints email. I’ve now asked them to delete my account (guess what I’m still waiting for a reply) I will never use this company again, absolutely appalling to deal with.

I ordered some shoes a couple of months ago and the wrong size came I sent them back and didn’t get a refund
Still waiting for a refund after the 2nd and 3rd attempts will not be using boohoo again

I used to love boohoo, but they have gone so downhill. The quality is often poor but the main problem is their appalling customer service. You can't speak to anyone, you can't contact a manager on chat. You are faced with bots and then humans who just don't listen to what you are saying. After I finally manage to get rid of the voucher I own, I won't be shopping with them again. I bought several items with a £30 voucher and cash, wanted to keep a £50 dress and return the rest but they are insisting on refunding the gift card before any cash, so I now have to return the entire order, lose more money from delivery and returns costs, and reorder the exact same dress again, just to use the gift card. Absolutely ridiculous, and just one of many problems I've had with them over the years

Appalling returns management.
This is the second time I've ordered products that I have needed to return and the process has been complicated both times.

They make you pay to return product and then don't issue the refund.

InPost confirmed return was made on 15th June and I'm still waiting for my money back. It's really poor customer service and I will not be ordering again!!

I ordered the exact same pair of joggers in the same size that I’d bought around three months earlier. The original pair fit perfectly, but the new pair was significantly different in size despite being labelled identically. Because of the inconsistent sizing, I had to pay to return the item after already paying for delivery. I contacted customer service explaining that this wasn’t a case of ordering the wrong size, but a product consistency issue. Rather than acknowledging this or offering any goodwill gesture such as a discount code or free shipping on a replacement, I only received generic responses refusing any compensation. Very disappointing experience for a returning customer.

It took more than 10 days of daily texts with the CS to solve my issue: I needed return labels that I could not get by email.
They don’t give any support ticket, so you have to wait, wait, wait for a reply from a human after tearing your hair out because you keep meeting KAI, K for Knucklehead! AI assistant.
I gave a 2 because at last and by chance I came across Cory who understood my request and sent in no time those long-awaited labels. Thank you Cory!

Would give 0 stars if I could!

Absolutely disgusting customer service from Boohoo.

I placed an order and, after 9 days, there has been absolutely no update whatsoever on the tracking.

I contacted Evri directly, who confirmed that my parcel is most likely lost somewhere in their network. I provided Boohoo with screenshots and evidence of this, yet they’ve made no effort to replace my order or issue a refund.

Instead, their customer service has been appalling. Responses take days, and when they finally do reply, it’s nothing but the same copy-and-paste response telling me to “wait” – despite the fact that the tracking hasn’t moved in almost 10 days and Evri themselves have admitted they can’t locate the parcel.

I’ve now had no choice but to open a dispute with my bank because Boohoo have completely failed to resolve the issue. It’s unacceptable that customers are expected to chase for answers while being ignored and left out of pocket.

Avoid this company if you value your time, money, and sanity. Once they’ve got your money, don’t expect any meaningful customer service if something goes wrong.

I didn't receive my order code and my money was taken out of my account but a customer service worker has helped with trying to resolve my issue so thank you kai

Its my second time ordering from boohoo and I really like the site. I had a problem with the shipment but Kai really helped me going through it with kindness.

I have ordered multiple times from boohoo, and in the beginning 2023/2024 it was always good. Now since a few years the delivery, communication and quality seems to be downgrading. I returned clothes bc it was to small for me and it took almost over 2 months to get me my money back.

I ordered clothes and had issued with them. I contacted customer service for help with refunding the items and Peryton was extremely helpful, talked me through what I needed to do, and then sorted everything out for me.

Had some issues with the purchase I made and their customer service team came through. Really amazing service and communication on point, was getting response even on the weekends and got my refund straight away. 100% recommend

Spencer was absolutely brilliant thanks so much for your assistance and support
with solving my inquiry

Bought a dress for a party. Did not come in time and didn’t even arrive. I payed for insurance and the insurance didn’t even want to accept the request for a refund. The whole insurance website IS A SCAM. They are laggy and glitchy and the dress cannot be tracked. I wrote to customer services and they told me that I should contact the delivery service. But which one???? They sent me THREE different delivery service websites and none of them could track my parcel. DO NOT BUT FROM HERE!!!!