BOI Payment Acceptance Reviews 

161
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and clear communication, making interactions pleasant and easy to understand. Many people highlight the excellent service, noting the efficiency, responsiveness, and the smooth process for renewals, upgrades, and new machines. Reviewers are particularly satisfied with the customer service, appreciating the knowledgeable assistance and the ease of getting their queries resolved. However, some customers mentioned frustration with the initial customer service, finding it difficult to get assistance and being referred to online bots. These individuals felt that the support services were not reliable, especially when trying to make changes or resolve issues.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, often highlighting the excellent support received from... See more

Customer service

Customers had positive experiences with customer service, consistently praising representatives for being... See more

Payment

Reviewers highlight positive aspects of payment, with many expressing satisfaction and recommending the... See more

Response time

Reviewers mention positive feedback about response times, with many customers appreciating the timely and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently contacted BOIPA to review our contract as we felt our monthly charges were quite high. Megan Fox, Retentions Advisor got in touch and explained everything clearly and in an easy-to-underst... See more

Company replied

Rated 5 out of 5 stars

The Representive from BOI Payment Acceptance (Megan Fox) Obviously knows her job and explained thoroughly everything i needed clarity on. She was straight to the point and my brand new terminal i... See more

Company replied

Rated 5 out of 5 stars

lovely dealing with Kalebh in BOI Payment acceptance on many different issues. I was able to revert directly to Kalebh on many occasions in relation to returns & setting up a new contract with BOI. Lo... See more

Company replied

Rated 5 out of 5 stars

I am delighted that Kealan reached out to us to offer us a better service from BOI payment exceptance. We were going to source a different provider as it has become so expensive but he has now re... See more

Company replied


Company details

  1. Business Services

Information provided by various external sources

Affordable and simple card payments from BOI Payment Acceptance (BOIPA). NO joining fee, NO minimum monthly fee and NO PCI fee. Find out more.


Contact info

4.8

Excellent

TrustScore 5 out of 5

161 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(161)

71 reviews in the last 12 months

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Rated 1 out of 5 stars

I Regret Signing Up With Them

Two faulty terminals, delays with settlements hitting the account, customer service is an absolute nightmare to use. I truly regret leaving our other merchant services provider for BOIPA. I would highly recommend avoiding them at all costs.

8 September 2020
Unprompted review

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