BOI Payment Acceptance Reviews 

Charlie was very prompt with dealing with our query and getting us the best deal for our business.

Carlie was very efficient and answered my emails very promptly

Carlie was very friendly and helpful.

Charlie was very friendly and helpful. It was nice to speak to someone who appreciated my business.

Charlie Gibson dealt with our rolling contract query very swiftly and was able to offer us an updated contract that will help our small business make decent savings over the next 2 years on card fees.

I found my experience with BOI absolutely fantastic and efficient, I was dealing with the most amazing guy named Charlie ,he is excellent and explained everything to me in the best way . His manners are exceptional and it was a pleasure to be on the phone with him. He was so supportive and called me back when he said he would so for me fantastic service. Thank you Charlie I wish everyone was as helpful as you .
Elaine

My issues solved by Charlie promptly and he followed up within 24 hours Well done

Avoid this payment service. Numerous declined payments. Usually marked potential fraud. Never had this issue with stripe and now using stripe again with no issue. Customer support is only by email and they tried blaming our website developer, needed access to our website and said there was no issue. Very disappointing.

Good service and friendly staff.

Really bad. Online payments fail at around 60%. We changed to Stripe and the failure rate is around 2%. They also have no customer support, only a robot. They call that 24/7 support.

Support agent was knowledgeable and prompt. My issue was resolved satisfactorily.

Lee was a pleasure to deal with, i called bobby and as always Bobby acted on my call. Lee was just as nice so kind and so helpful

The guys were all very helpful and john took the time to phone back after he received an email to say the issue was resolved.

Logged a call for Customer service and within a short time received a callback. Spoke to a very helpful assistant who resolved an issue with our new terminals in a matter of minutes.

Ciara the official was extremely polite helpful and sorted our problem very quickly

Withheld over £3000 in payments over 3 weeks in sales even though we had been with them over 15 months put a stop on our account without even notifying us. Still nothing back have already got another machine with dojo. Can't ring their call centre. Joke of a company!!!

Brilliant 1 on 1 service provided to resolve the issue on my terminal

Absolute disaster - over 50% failure rate for online payments.

Support failing to see a problem. Hard enough to run an online business without a 50% failure rate with your online payments system. BOIPA support not helpful. Blaming the customer and suggesting that its fraudulent payments when I know that its not.

Used their terminals in our physical shop for years. No issue and the rates are great but I wouldnt touch their online payments. Moving to Worldpay

I am a customer of BOIPA for several years now, at the moment you cannot contact them by phone, if I email support it takes over a week for them to reply, thats if they reply at all, their online chat option directs everything to support email, so thats useless also. I am trying to get 3 extra terminals for my business, I think I will give up and change provider.

They were great at the start and I can't fault the machines but now it's impossible to get in touch with them. Their customer service has been atrocious for quite some time.