Whilst the products look lovely I'm disappointed that there wasn't any honesty in the product description of the "pearl" ring. It's plastic. The second ring the gold colour looks cheap,.it's very oran... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased some items from Bohomoon after researching brands that were more hardy. I have not been disappointed with what I have received. There are so many beautiful pieces to choose from and after... See more
Company replied
I bought some items from Bohomoon and all I can say is that they are stunning! Unfortunately I had to send two rings back because even though I used the ring sizer they were too big, but Bohomoon did... See more
Company replied
My go to for all my jewellery. I wear it daily and it doesn’t tarnish or give me any reactions - I’m really sensitive to a lot of jewellery so it’s nice to find a reliable place to buy from. They have... See more
Company replied
Company details
Written by the company
Your ultimate jewellery fix. We are committed to providing the best quality Stainless Steel products that our customers can count on to last!
Contact info
Bohomoon, Titan House (3rd Floor), Euston Way, TF3 4LY, Telford, United Kingdom
- 07376743559
- customerservice@bohomoon.com
- www.bohomoon.com
4.4
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Returns and exchanges aren't profitable
Very pretty jewelry, BUT if the size doesn't fit, you have to pay customs duties and other fees to return the item AND pay the same fees if you want to exchange it. For a piece of jewelry that cost $12, I ended up paying $41.
26 June 2026
Unprompted review
Reply from Bohomoon
Hi,
Thank you for taking the time to share your feedback. We are really pleased to hear you like our items.
Unfortunately, any customs duties, taxes, or import fees applied when returning or exchanging orders are determined by your local customs authorities and are outside of our control. We understand this can be frustrating, particularly on our items, and we are really sorry that these additional charges impacted your experience.
We genuinely appreciate your feedback.
If you would like to get in contact with our customer service team to talk about this further, please email customerservice@bohomoon.com
Thank you again for your review.
OBSESSED!!!
I have a serious obsession with this brand!! I’ve bought far too many much and can’t stop lol, every piece is top quality and if I’ve had any issue it gets sorted in quick time by the great customer service. I adore the fact I can was my hands without taking off my rings, and got to wear my jewellery in the pool on holiday with no problems with tarnishing at all.
12 June 2026
Unprompted review
Reply from Bohomoon
Hello Kimberley,
Thank you for your review. We are so glad you love your items.
We really appreciate your lovely feedback on our jewellery.
Thanks again for your support, it means a lot to us.
Georgia
I bought a date script choker and have…
I bought a date script choker and have worn it every day since it arrived, it’s fab. Also, it can be worn at all sorts of lengths not just as a choker, so is perfect for layering with other necklaces and pendants and goes with all sorts of clothing necklines. I’ve received lots of compliments on it too and it was great to be able to get it in 1984 as a lot of dated things now are only made for 90s onwards.
25 June 2026
Unprompted review
Reply from Bohomoon
Hello Emily,
Thank you for your review. We are so glad you love your items.
We really appreciate your lovely feedback on our items.
Thanks again for your support, it means a lot to us.
Georgia
EXCELLENT CUSTOMER SERVICE
I purchased a ring from bohomoon in December. By March a jewel had come out i emailed the company not expecting them to be able to do anything- however they sent a replacement out free of charge and with no postage costs. Could not be happier with the customer service I received. Thank you Bohomoon!
A very happy customer!
18 June 2026
Unprompted review
Reply from Bohomoon
Hello Scarlett,
Thank you for your review. We are so glad you love your items.
We really appreciate your lovely feedback on our customer service. We are also so happy to hear that we could support you with your query.
Thanks again for your support, it means a lot to us.
Georgia
The quality is great but sometimes disappointing
The quality is great, and the choice is super varied. I really love this brand but my main gripe is that their random selection packs normally come with the three most simple pieces (plain hoop earrings) which is disappointing because its dishonest. It's way more affordable for a student to get these packs but I'd love if it was actually random. I've ordered 2-3 of these and always get plain studs or hoops
17 June 2026
Unprompted review
Reply from Bohomoon
Hello Margot,
Thank you for taking the time to share your feedback.
We are really sorry to hear that you are unhappy with your experience with us. We really would like to get this resolved for you.
Please get in touch with our Customer Service Team via customerservice@bohomoon.com and our team will resolve this for you as soon as possible.
Georgia
My parcel said it was delivered
My parcel said it was delivered, but wasnt at my property. I messaged on watsapp and got a response straight away and the item was resent. Great service. Very happy with the outcome and how polite and helpful they were.
12 June 2026
Unprompted review
Reply from Bohomoon
Hello Cathrine,
Thank you for your review. We are so glad you love your items.
We really appreciate your lovely feedback on our customer service. We are also so happy to hear that we could support you with your query.
Thanks again for your support, it means a lot to us.
Georgia
I had an allergy question
I had an allergy question. I bought a beautiful pendant that was stainless steel and gold plated. I’m ok with stainless steel but wasn’t sure if I could be allergic to the gold plating. I looked into to it and found out PVC gold plating is the most long lasting and should be fine. I asked Bohomoon to check into this and they were extremely helpful. And resolved my issue.
8 June 2026
Unprompted review
Reply from Bohomoon
Hello Evelyn,
Thank you for your review. We are so glad you love your items.
Thanks again for your support, it means a lot to us.
Georgia
Poor quality and poor customer service
I received one ring with a missing stone and another that also had weird marks on. Customer service were very awkward and are offering replacement or store credit rather than my right to refund. Very frustrating tactics and I would advise avoiding this company
14 June 2026
Unprompted review
Reply from Bohomoon
Hello Bee,
Thank you for taking the time to share your feedback.
We are really sorry to hear that you are unhappy with your experience with us. We really would like to get this resolved for you.
Please get in touch with our Customer Service Team via customerservice@bohomoon.com and our team will resolve this for you as soon as possible.
Georgia
Paid £25 for a ring and I have just got…
Paid £25 for a ring and I have just got similar rings from a chinese online shop for a lot less - poor quality first time and last time I will be purchasing from them....
12 May 2026
Unprompted review
Reply from Bohomoon
Hello,
Thank you for taking the time to share your feedback.
We are really sorry to hear that you are unhappy with your items with us. We really would like to get this resolved for you.
Please get in touch with our Customer Service Team via customerservice@bohomoon.com and our team will resolve this for you as soon as possible.
Georgia
Love the jewellery customer service and…
Love the jewellery customer service and price. Has fast become my favourite brand!
12 June 2026
Unprompted review
Reply from Bohomoon
Hello,
Thank you for your review. We are so glad you love your items.
We really appreciate your lovely feedback on our customer service team and pricing.
Thanks again for your support, it means a lot to us.
Georgia
Really great jewellery and good…
Really great jewellery and good quality. I had an issue and it was resolved promptly! Great service and business.
11 June 2026
Unprompted review
Reply from Bohomoon
Hello Catherine,
Thank you for your review. We are so glad you love your items.
We really appreciate your lovely feedback on the quality of our items. We are also so happy to hear that our customer service team were able to resolve your query.
Thanks again for your support, it means a lot to us.
Georgia
I love BOHOMOON jewellery I have quite…
I love BOHOMOON jewellery I have quite a few pieces and love them all. They are well made and do not tarnish. Happy customer here I will definitely order again.
1 May 2026
Unprompted review
Reply from Bohomoon
Thank you for your review. We are so glad you love your items.
We really appreciate your lovely feedback on the quality of our items.
Thanks again for your support, it means a lot to us.
Georgia
Amazing customer service and beautiful…
Amazing customer service and beautiful earrings
4 June 2026
Unprompted review
Reply from Bohomoon
Thank you for your review. We are so glad you love your items.
We really appreciate your lovely feedback on our items and customer service.
Thanks again for your support, it means a lot to us.
Georgia
10/10
This brand is absolutely fantastic. I bought a necklace last year and have been on 3 holidays with it. It has not tarnished one bit and still looks as fantastic as the day I got it.
4 June 2026
Unprompted review
Reply from Bohomoon
Thank you for your review. We are so glad you love your items.
We really appreciate your lovely feedback on the quality of our items.
Thanks again for your support, it means a lot to us.
Georgia
I ordered five pairs of earrings
I ordered five pairs of earrings. I love them all. I'm now looking at their anklets brilliant company. Customer service is beyond great. It's rare to find a company that cares so much and this one really does must buy from them, all of their goods.....
28 May 2026
Unprompted review
Reply from Bohomoon
Thank you for your review. We are so glad you love your items.
We really appreciate your lovely feedback on our items and customer service.
Thanks again for your support, it means a lot to us.
Georgia
Love this brand
Love this brand, my jewellery never tarnishes, the customer service team are so lovely and they drop new stuff all the time!
19 May 2026
Unprompted review
Reply from Bohomoon
Thank you for your review. We are so glad you love your items.
We really appreciate your lovely feedback on our customer service.
Thanks again for your support, it means a lot to us.
Georgia
I am very impressed with Bohomoon
I am very impressed with Bohomoon. The quality of their jewellery is second to none. Beautiful items. I had an issue which customer services resolved to my satisfaction. Superfast and careful delivery. I would certainly recommend.
1 March 2026
Unprompted review
Reply from Bohomoon
Thank you for your review. We are so glad you love your items.
We really appreciate your lovely feedback on our customer service.
Thanks again for your support, it means a lot to us.
Georgia
Excellent
Excellent excellent excellent I cannot speak highly of this company. My bracelet and necklace are beautiful and the customer service was one of the best I ever experienced. Please support businesses like these they need our custom and they treat every customer with an equal degree of fantastic customer service.
1 June 2026
Unprompted review
Reply from Bohomoon
Thank you for your review. We are so glad you love your items.
We really appreciate your lovely feedback on our customer service.
Thanks again for your support, it means a lot to us.
Georgia
Spectacular customer service
I have been shopping with Bohomoon for several years now - the affordable nature of their pieces & spectacular customer service means its become something of an obsession! I have had a few issues with pieces (stones falling out etc) but every time the problem has been dealt with swiftly & with genuine care. Highly recommend.
29 May 2026
Unprompted review
Reply from Bohomoon
Thank you for your review. We are so glad we were able to sort out the issues you have faced with your items, we apologise for any inconvenience caused.
We really appreciate your lovely feedback on our customer service.
Thanks again for your support, it means a lot to us.
Georgia
Great customer service and lovely necklace
Ordered a necklace but wasn't my vibe, paid for an exchange for a different one and sent it back, unfortunately the courier then lost the package. Kept up the communication with customer service who offered what support they could, once sorted with the courier Boohoomoon agreed to send the exchange anyway. Love this necklace now and wear everyday!
29 May 2026
Unprompted review
Reply from Bohomoon
Thank you for your review. We are so glad we were able to resolve this for you.
We really appreciate your lovely feedback.
Thanks again for your support, it means a lot to us.
Georgia
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