Zatu Games Reviews 

9,614
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 1,318 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently report receiving well-packaged and quality products, often at very competitive and low prices. Many consumers also appreciate the speed of delivery, with some noting even faster than expected service. However, some people mentioned experiencing issues with delivery times, such as quotes not matching reality, like a 6-day wait instead of overnight. A small group of people also noted problems with order fulfillment, including complaints about items arriving damaged or missing, or delays in receiving refunds.

What people talk about most

Product

Customers report positive experiences with product, noting that items arrive quickly, are well-packaged, and... See more

Delivery service

Users describe positive interactions with delivery_service, frequently highlighting fast turnaround times and... See more

Price

Reviewers mention positive feedback about price, often highlighting competitive and affordable rates compared... See more

Order

Clients share ambiguous opinions on order processes, reflecting a clear divergence in customer experiences.... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items arrive in pristine... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was a awkward customer, I asked for amendments to a pre order and queries about other stock , not only did they patch my pre order with the extra items I wanted but gave me links to every other it... See more

Rated 5 out of 5 stars

Great experience from Zatu. Really like being able to order from a company based in the UK that pays its tax unlike some major companies named after South American rivers. It was also cheaper than tha... See more

Rated 5 out of 5 stars

I live in Brazil and bought a board game for the first time at Zatu Games. I couldn't be happier with my new board game, which was very difficult to find on the Internet. The tracking system is great... See more

Rated 5 out of 5 stars

I bought a copy of Kingmaker 2 from Zatu as it was well-priced but I was a little wary as some reviews are poor (for both Zatu and Evri). In fact it turned up quickly and on time (I had paid the extra... See more


Company details

  1. Trading Card Store
  2. Game Store

Written by the company

Seek Your Adventure With Zatu, the UK's biggest Independent games retailer. Zatu Games brings you the latest board games, miniatures, trading card games, and video games at affordable prices. We stock over 30,000 games, ship worldwide, offer next day delivery, 60-day returns, have a hugely-popular blog, offer guest blogging spots to board game lovers... the list goes on. Whether you want to read the latest news and reviews or if you want to purchase a new game, Zatu Games are here to help you. Our mission is to sell top quality board games, collectables and merchandise at great prices, whilst spreading the word that board games are the future!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

10K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(9,614)

1,195 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The first Port of call!

Always my first port of call when considering buying a game - competitive prices, good delivery, useful discount, and even more discount with points!

9 August 2026
Unprompted review
Rated 5 out of 5 stars

Good products, nice delivery

It was hard for me to find the product elsewhere (even from the original producers themselves) and Zatu was able to provide it at a fair price. Everytime Zatu delivers, they do it with care and keep their products in perfect conditions, plus they arrive relatively quick.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

I was a awkward customer

I was a awkward customer, I asked for amendments to a pre order and queries about other stock , not only did they patch my pre order with the extra items I wanted but gave me links to every other item they had from my queries!

I really was awkward, they simply gave me results, and I got my items in good condition at great prices! First time customer too, I can't fault Zatu, I'll be shopping here again.

20 July 2026
Unprompted review
Rated 1 out of 5 stars

Far too much hassle

Poor service, the stock is not updated, if you buy something out of stock that is out of production they just keep your money till you contact them, the refund page 'magically' I am not allowed on that page that's all Google knows is the message I get, too much hassle for a simple transaction

6 August 2026
Unprompted review
Zatu Games logo

Reply from Zatu Games

Hi there,

Thank you for your review.

We're sorry to hear that you were disappointed with your experience.

It looks like you placed an order for a backorder item on 01/08/2026, and were provided with an estimated delivery date within 2-3 months as this is the standard estimate for restocks.

I can see that this order has now been fully refunded as per your request.

If you would like any further assistance with this order, please send us an email at team@zatu.co.uk with reference number 8100, and a member of our team will be happy to help.

Thank You,
Team Zatu Games

Rated 5 out of 5 stars

Zatu helped build a family culture.

I was brought up on card games and monopoly and now I have a family I wanted to play games too and wondered what was out there. Zatu makes exploring and researching easy. Zatu clearly marks games that have won awards and give trust worthy recommendations. With Zatu's help I began a tradition where on family birthdays they'll always be a game to open. We play with them all every week. Delivery service, price and ordering is also very easy. I recommend Zatu to those who want to build a culture of family game playing.

2 August 2026
Unprompted review
Rated 5 out of 5 stars

Overseas Customer finding great selection

Found board games that had limited availabilty at a great price compared to US Ebay sellers at triple price. Order was slow, contacted customer service and received confirmation it was picked and shipped, received it within a week from that communication, as advertised. Due to how hard it was to find board game, A-OK with length of order time, happy received the product. Will use in future for options.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Still not dispatched after repeated assurances

*edit* Arrived and all is fine - the delay was a bit of an annoyance.

I placed an order with Zatu Games on 2 August for a binder and an item from the new Riftbound release. Both were showing as in stock when I ordered, but it is now 5 August and my order still has not been dispatched. The Riftbound item is also now showing as out of stock, which makes the lack of progress even more concerning.

I contacted customer service yesterday and was told, “It’s ready to be shipped and should be posted within 12 to 24 hours.” After that timeframe had passed, I contacted them again today and was told that my order was “being packed as we speak” and would be posted today. That was several hours ago, and I have still received no dispatch confirmation, tracking information or meaningful update.

I’m leaving a one-star review for now because an order that was supposedly in stock should have been dispatched by this point, particularly after I was given two separate assurances. I will update this review if and when my items arrive, depending on how the rest of the order is handled.

2 August 2026
Unprompted review
Rated 4 out of 5 stars

Good

Speedy delivery, good price, good availability (for the UK) when other retailers don't have them.

25 July 2026
Unprompted review

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