Zatu Games Reviews 

9,606
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 1,227 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that board games and various other products arrive extremely quickly, always featuring highly competitive prices and careful packaging that successfully keeps items safe during transit. People truly love the wonderful selection available and consistently find the online ordering process to be exceptionally smooth, straightforward, and reliable for all purchases. However, some customers also noted frustrating delivery delays with pre-orders and occasional communication issues regarding actual stock availability during peak times. A few people experienced courier problems or received damaged items, which unfortunately led to prolonged waiting times for successful refunds and final resolutions.

What people talk about most

Product

Customers report positive experiences with product, noting that items arrive quickly, are well-packaged, and... See more

Delivery service

Users describe positive interactions with delivery_service, frequently highlighting fast turnaround times and... See more

Price

Reviewers mention positive feedback about price, often highlighting competitive and affordable rates compared... See more

Order

Clients share ambiguous opinions on order processes, reflecting a clear divergence in customer experiences.... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items arrive in pristine... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I always go to Zatu for board games, they offer competitive prices and parcels always arrive pristine condition. They are quick and efficient with postage and delivery. This particular time, I bought... See more

Rated 5 out of 5 stars

Very happy with the quality of the board game and the easy process to purchase! Delivery took slightly long, but it was still within an expected period of time. The website has a reasonably priced sel... See more

Rated 5 out of 5 stars

I was a awkward customer, I asked for amendments to a pre order and queries about other stock , not only did they patch my pre order with the extra items I wanted but gave me links to every other it... See more

Rated 5 out of 5 stars

Great experience from Zatu. Really like being able to order from a company based in the UK that pays its tax unlike some major companies named after South American rivers. It was also cheaper than tha... See more


Company details

  1. Trading Card Store
  2. Game Store

Written by the company

Seek Your Adventure With Zatu, the UK's biggest Independent games retailer. Zatu Games brings you the latest board games, miniatures, trading card games, and video games at affordable prices. We stock over 30,000 games, ship worldwide, offer next day delivery, 60-day returns, have a hugely-popular blog, offer guest blogging spots to board game lovers... the list goes on. Whether you want to read the latest news and reviews or if you want to purchase a new game, Zatu Games are here to help you. Our mission is to sell top quality board games, collectables and merchandise at great prices, whilst spreading the word that board games are the future!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(9,606)

1,187 reviews in the last 12 months

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Rated 5 out of 5 stars

Zatu Games: A prefect purchasing experience!

This was my first order with Zatu Games, the item I purchased was discounted, nicely packaged, in perfect condition and delivered just 18 hours after I ordered it!
And the Zatu staff are very nice too :-) A perfect purchasing experience. A+

12 August 2026
Unprompted review
Rated 1 out of 5 stars

Don't order from Zatu

not for the first time i've been let down by Zatu Games and there shocking customer service

I ordered a star wars legion expansion for delivery on launch day but had no tracking so followed up with the customer service, they told me there was a days delay but i'd have it on Monday. not a problem, these things cant be avoided.
then monday still no tracking or information. i used the Whatsapp for ease and was told that as it's out of hours i cant use this service and to try back during office hours, it was 1:15pm.
i finally get smeone on the phone and was told not a problem it'll be shipped.
again no tracking so i called them the next day and once i finally got through after they hung up on me more than once i was told oh thats on back order so you'll get that when we get a restock at some point.
i asked if they where going to tell me about this which they wherent going too

shocking service dont shop with Zatu if you want to get your preorder

11 August 2026
Unprompted review
Rated 2 out of 5 stars

Son wanted pokemon for his birthday

Son wanted pokemon for his birthday. Bought 2 Pokemon boxes for £60 each, someone said Zatu is a reputable seller. New to this and obviously hard to get hold of pokemon these days so was limited. After buying them realising I've paid more than what they go for on Ebay which I was told to avoid lol. Speaking to someone was told I paid skelper prices. Good product and service but for the unknown buyer like me you're paying 33% over RRP. Will be purchasing from Smyths or Very next time who stick to the RRP. Sad that even retailers who supposedly care about the game fleece you where they can.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

I have purchased a few games from zatu and it has always been a great experience. I recently bought a game which was missing pieces. After no initial response from the manufacturer I contacted zatu and they couldn't be more helpful. Would recommend them to anyone.

24 July 2026
Unprompted review
Rated 1 out of 5 stars

Slow Customer Service

I Requested a cancellation within 3.5 hours after the order.
they did not process and still process the order 1 day later and getting back with they cant process the cancellation .

10 August 2026
Unprompted review
Zatu Games logo

Reply from Zatu Games

Hi there,

Thank you for your review.

We're sorry to hear that we were unable to cancel your order on time

We aim to process all cancellation requests as soon as possible. Unfortunately it does look like this this order was dispatched before we were able to do that for you and I apologise for the inconvenience this has caused.

If you would like any further assistance with this order or need to arrange a free return, please send us an email at team@zatu.co.uk with reference number 9720, and a member of our team will be happy to help.

Thank You,
Team Zatu Games

Rated 5 out of 5 stars

The first Port of call!

Always my first port of call when considering buying a game - competitive prices, good delivery, useful discount, and even more discount with points!

9 August 2026
Unprompted review
Rated 5 out of 5 stars

Good products, nice delivery

It was hard for me to find the product elsewhere (even from the original producers themselves) and Zatu was able to provide it at a fair price. Everytime Zatu delivers, they do it with care and keep their products in perfect conditions, plus they arrive relatively quick.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

I was a awkward customer

I was a awkward customer, I asked for amendments to a pre order and queries about other stock , not only did they patch my pre order with the extra items I wanted but gave me links to every other item they had from my queries!

I really was awkward, they simply gave me results, and I got my items in good condition at great prices! First time customer too, I can't fault Zatu, I'll be shopping here again.

20 July 2026
Unprompted review

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