Blue Star Coffee.eu Reviews 

487
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers overwhelmingly had a great experience with this company. Shoppers frequently praise the remarkably fast delivery times, fair prices, and exceptional selection of rare coffee machine components and accessories available on the online store. Many people also appreciate the extremely helpful customer support team and prompt communication when asking detailed questions about tracking and specific orders. However, some customers also noted frustrating issues with severely delayed international shipments, missing packages, or long waiting periods before receiving any updates. A few reviewers were dissatisfied with receiving incorrect replacement items or experiencing unhelpful service responses when trying to resolve expensive product defects.

What people talk about most

Product

People report ambiguous experiences with product, as opinions on items vary significantly. While many... See more

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting extremely fast shipping... See more

Order

Users describe ambiguous interactions with order processes, reflecting a wide split in customer experiences.... See more

Customer service

Clients share positive opinions on customer service, highlighting truly professional assistance and fast... See more

Price

Reviewers mention positive feedback about price, consistently highlighting great deals and fair costs for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I only needed a small part but I couldn't find it domestically and other suppliers either couldn't/wouldn't send it because of tariffs or charged way too much. Blue Star charged a very fair price, gav... See more

Company replied

Rated 5 out of 5 stars

I was asking about a few very specific coffee machine parts, which were not included for the steam wand assembly I bought. The Support replied very quickly und ended up testing similar parts of anoth... See more

Company replied

Rated 5 out of 5 stars

Good product and does exactly what I needed it to do - provides stable measurement so I can see what my machine does. Item arrived quickly and screwing the gauge onto the portafilter yielded a simply... See more

Company replied

Rated 5 out of 5 stars

Very good customer service. I got a faulty item and they responded very quickly and sent a replacement item without asking to ship the faulty one back. Shipping is usually untracked when you order... See more

Company replied


Company details

  1. #2 of 2 best companies in Coffee Machine Supplier
  2. #4 of 4 best companies in Coffee Shop
  3. #3 of 3 best companies in Coffee Wholesaler

Written by the company

Blue Star Coffee has been in the coffee business since 1997 and are based in Galway, Rep. of Ireland. Located in the lower burren area of Kilcolgan, we are easily accessed by motorway and are 2 hours from Dublin and 30 min from Galway city. Blue Star Coffee.eu is exclusively dedicated to coffee e-commerce, specialising in home coffee machines spare parts and accessories for resale in the United States, Ireland, UK, Europe and worldwide. We are the main distributors for Caffe Agust coffee and Caravaggio coffee With over 1900 products available and growing, our mission is to be a leading e-commerce purveyor of all things coffee, to both the home and commercial sector. Blue Star Coffee.eu specialise in prosumer parts and accessories for major brands such as Ascaso, Gaggia, Rancilio, Lelit, Rocket, Bezzera and LaPavoni. By importing barista equipment in bulk, enables us to offer coffee shop supplies at the lowest prices in the commercial sector including Cafe, restaurant, hotel and bars in Ireland, UK and Europe.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

487 reviews

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Replied to 100% of negative reviews

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4.4

All reviews

(487)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Purchased from blue star coffee several times

Purchased from blue star coffee several times.
They often have parts that are very difficult to find, at very reasonable prices both for the product and for international shipping.

Customer support is excellent and they will do everything possible to get the package delivered, even when shipping issues occured

Will definitely buy from them again.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Ordered a bottomless portafilter for my…

Ordered a bottomless portafilter for my lelit Anna. Shipped to Canada, received it in nine days with a tracking number provided. The portafilter appears to be of high quality at half the price of OEM. Comes with the double basket that is exactly like the one that came with the Anna. I would recommend both this portafilter and Blue Star Coffee.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company to deal with.

Excellent company to deal with. Informative advice, good pricing and really rapid delivery.

18 February 2026
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your excellent review and feedback,
Customer service team
Blue Star Coffee

Rated 5 out of 5 stars

Blue Star is excellent

Blue Star is excellent. It should not amaze me that I receive great pricing and service from across the pond... Ireland. My ancestors were from County Claire.
I've recommended Blue Star to other Gaggia users and I will continue to order from them...

19 February 2026
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your excellent review and feedback,
Customer service team
Blue Star Coffee

Rated 5 out of 5 stars

Incredibly efficient and professional from start to finish.

I found Blue Star Coffee to be incredibly efficient and professional from start to finish. Their website is a genuine pleasure to browse, it’s clear, well organised and packed with almost every part and accessory a barista could hope for. The product information and descriptions are excellent and make it really easy to buy with confidence.

Checkout was fast and smooth, dispatch was prompt, delivery was quick. I also appreciated the follow up email confirming everything went through properly. Overall, a brilliant buying experience. Highly recommended.

13 February 2026
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your excellent review and valuable feedback,
Customer service team
Blue Star Coffee

Rated 5 out of 5 stars

One of best services I ever received

They responded to my email very quickly (the same day) and provided an easy solution that worked. I strongly recommend this company.

15 February 2026
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your excellent review and feedback,
Customer service team
Blue Star Coffee

Rated 4 out of 5 stars

Rocket spare parts ordered 25 January

update 2: finally 17 february the package was delivered! it took for a while, more than 3 weeks, but i have to say it was worth waiting. my old Rocket is working again. :) little bit slow delivery, but good, quality spare parts! thank you, cheers

update 1: 11 february the package has reach customs. delayed, but on its way.
I will get back and update review again once i have the package.

original:
ordered 25 January, never received anything. tracking shows only package left the border 27 January. since then no news..
Zoltan

25 January 2026
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Hi Zoltan,
Thanks for you feed back.

CS have been in touch with you already.
It left Ireland on 26/01 and is still in transit, so it looks like it was delayed, as it's 16 days in transit.
Sorry for the delay.

Regards,
Customer service team
Blue Star Coffee

Rated 5 out of 5 stars

I needed a new Portafilter and gasket…

I needed a new Portafilter and gasket for my Gaggia. There was a good choice of products, they arrived quickly to Spain, and I am very satisfied with the quality. The portafilter is of the same standard and weight as the original from Gaggia.

22 December 2025
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your excellent review and feedback.

Regards,
Customer service team
BlueStarCoffee.eu

Rated 5 out of 5 stars

Fast delivery.

25 January 2026
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your excellent review and feedback.

Regards,
Customer service team
BlueStarCoffee.eu

Rated 2 out of 5 stars

Since January 25th when I placed the…

Since January 25th when I placed the order, I still haven't received it.

25 January 2026
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Hi Roberto,
Thank you for your review.
EATA made 2 delivery attempts on 03/02 + 04/02.
Customer service will email you your tracking details.
Regards
BlueStarCoffee.eu

Rated 5 out of 5 stars

Rare Portafilter puck

Ordered a Portafilter puck, it was a seemless process. Got instant confirmation of order and knew exactly where the item was every step of the way. Needed a specific sized 49.5 mm which is hard to get hold of. Thank you all at Bluestar.

30 January 2026
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your excellent review.

Kind regards,
Customer service
BlueStarCoffee.eu

Rated 5 out of 5 stars

Great good

Great good, much reliable and robust than original stock (shame on Gaggia). Thank you!

4 January 2026
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your excellent review.

Kind regards,
Customer service
BlueStarCoffee.eu

Rated 1 out of 5 stars

Fast to ship SLOW customer service…

Jan 7 I placed ann order at 8:38. I sent an email at 8:52, just 14 minutes later requesting order cancellation. Jan 12 I received the pump I did NOT need, Jan 14 I received an email stating “We were too late to stop it”and giving me a tracking link for the package I already had.
The good news it had a link for me to leave this review, ironic no lol.

6 January 2026
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Hi Rick,

Thank you for your feedback.

We aim for same-day dispatch, so all of our staff were in dispatch, shipping our New year sale and weekend orders.
By the time we had cleared our backlogs, we had time to resume customer service activities, so we were too late to stop it, as it had already shipped.

Kind regards,
Customer service team
BlueStarCoffee

Rated 1 out of 5 stars

never received products

never received products, I've been waiting almost 2 months, no refund, no product, bad company

15 November 2025
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your review and valuable feedback.

CS have issued a refund, so sorry for the delay.
You will receive your order, but unfortunately, very late due to AnPost Christmas backlogs.

Customer service team
Blue Star Coffee

Rated 1 out of 5 stars

Refused to replace faulty grinder

Spent over €260 on a grinder from this company that became faulty within 2 years and they refused to help me get a replacement. Essentially fobbed me off and now left me having to buy a new grinder and wasting €260. Great to know how much they don’t give a shit about their customers

18 November 2025
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your review and feedback.

Unfortunately, wearable items, such as grinder blades, are not covered by the manufacturer's warranty.

Customer service team
Blue Star Coffee

Rated 5 out of 5 stars

Recommended!

Provider is reliable. The web page is great. The items arrived fast and it was well-packed.

20 December 2025
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your excellent review and valuable feedback,
Customer service team
Blue Star Coffee

Rated 5 out of 5 stars

I can only recommend

Good quality parts, flawless shipment.

25 July 2025
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your excellent review and valuable feedback,
Customer service team
Blue Star Coffee

Rated 2 out of 5 stars

I never received my order!

I never received my order!
It is 3 weeks later and I have received multiple requests for reviews and no items. I would really like to repair my trusty old espresso machine so I am still hoping that this is due to slow shipping???

24 November 2025
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Hi Laura,
It looks like this was going to a P.O. box.
So was rejected by the outgoing postal provider, AnPost.

As we do not ship to PO box's we will make a refund.
If you wish to reorder, use a different address.
Customer service team
Blue Star Coffee

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