blueribbonbags.com Reviews 

324
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the platform very easy to use, appreciating the smooth tracking features and fast updates for missing luggage. Many people also note that the support team provides timely information and stays in close contact during stressful situations. Some reviewers were not happy with the strict claim deadlines, experiencing difficulties in getting their compensation approved. Customers additionally mentioned facing communication hurdles and receiving unhelpful responses when trying to resolve their cases. Others noted that it was hard to reach anyone by phone, leading to added frustration when looking for answers.

What people talk about most

Service

Consumers find service to be ambiguous, with highly mixed experiences reported. While many reviewers praise... See more

Customer service

Reviewers mention ambiguous feedback about customer_service, as experiences varied greatly between users.... See more

Claim

People report negative experiences with claim procedures, expressing deep frustration over denied payouts and... See more

User experience

Users describe positive interactions with user experience, finding the online process very straightforward,... See more

Response time

Clients share ambiguous opinions on response_time, with experiences varying greatly across cases. Some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The experience was good, with quick responses to emails. However, after I emailed inquiring about the status of my suitcase, they only replied after I had already sent an email asking if they had any... See more

Rated 4 out of 5 stars

They followed up and tried they're best to get my luggage unfortunately it was not found. They made sure I was kept in the know and tried their best to ease my stress. Qatar Airlines refused to be h... See more

Rated 4 out of 5 stars

We are extremely satisfied with the support provided. The response was incredibly fast, the information was clear, and the issue was resolved in less than 24 hours. The level of service perfectly alig... See more

Company replied

Rated 5 out of 5 stars

Their instructions to fill out the report were clear, we got a quick response in the creation and tracking of our case, and constant timely updates, even during the time the bag wasn’t found yet. I’ve... See more

Company replied


Company details

  1. Travel Agency

Written by the company

Track and Expedite the return of your lost airline luggage. Covers all flights globally. For $5 before you fly, BRB will give you $1000 if we are unable to recover your bag within 96 hours (4 days). No proof of luggage contents required. Real-time email/SMS/WhatsApp updates.


Contact info

3.7

Average

TrustScore 3.5 out of 5

324 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 51% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(324)

124 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worthless waste of time and money

Worthless waste of time and money. Blue Ribbon does nothing to help and denies reimbursement no matter what the circumstances are.

This company is a bunch of scammers and should be brought up on charges for false advertising.

3 July 2025
Unprompted review
Rated 5 out of 5 stars

5/5 customer service and support

Blue ribbon bags were responsive, timely, and supportive during a stressful time when I lost my bags. They provided great customer service with clear communication throughout the process. I am grateful!! 5/5 ⭐️!!

11 January 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Great Service! I highly recommend. My client had a five-day delay in the delivery of his luggage and before he received it from the airline, Blue Ribbon had paid the corresponding compensation.

30 June 2025
Unprompted review
Rated 1 out of 5 stars

Weird loopholes to file a claim

This company has weirdly specific policies, like requiring that you provide an airline report within 24h of landing - which is very impractical.
Read the fine print, and stay away!

2 June 2025
Unprompted review
Rated 5 out of 5 stars

A very good service

A very good service. I was really surprised, I never had such a good service. Next time I will use Flight Network again.

17 May 2025
Unprompted review
Rated 1 out of 5 stars

Blue Ribbon bags through flight centre as waste of money…

Blue Ribbon bags through flight centre is a waste of money. What annoyed us with Blue Ribbon Bages is that we put in the Mishandled Baggage Report whens our daughter’s bag did not turn up on the next flight. We then received an email from Blue Ribbon stating they are not an insurance company but rather a service of tracking and expediting the return of misdirected luggage. They said as a courtesy they tracked the bag and said it had arrived at our destination before we had even boarded the flight. The most annoying thing was we didn’t ask for money from Blue Ribbon. We just asked them to help locate the bag. We feel that they were more interested in not having to pay any money than to find the missing bag and also the fact that they gave us incorrect information. They were more of a hindrance than anything.

30 November 2024
Unprompted review
Rated 5 out of 5 stars

Totally worth doing!!

Great experience! Lost my suitcase on the way to Orlando. Blue Ribbon located it for me immediately. I’m doing this forever for the peace of mind it provides!

5 April 2025
Unprompted review
Rated 5 out of 5 stars

My experience with My Queensland…

My experience with My Queensland holiday company Matthew was so helpful and reassuring when I spoke to him and explained everything in detail with no pressure on me and let me decide what to do for the experience for my husband and myself and I would happily go back to your company and Matthew again

30 March 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service and Best Prices!

We had a fantastic experience with this flight agency! Sofia was incredibly helpful—she responded to our emails very quickly and was always kind and professional over the phone. She made the entire booking process smooth and stress-free. On top of that, the prices offered were the best among all the options we researched. I highly recommend this agency and will definitely use their services again!

27 March 2025
Unprompted review
Rated 1 out of 5 stars

A scam and a joke

A scam and a joke. What a total waste of time. Tried everything to lodge a report for a lost bag, but was denied at every opportunity. Do not bother or waste your time. Scam.

14 March 2025
Unprompted review
Rated 5 out of 5 stars

My luggage was lost on a long distance…

My luggage was lost on a long distance flight from NY.
I have received most professional service with a multiple daily updates.
The company is super efficient, providing a top quality service.
The bag was found and delivered to me in an excellent condition after 3 days, week end inclusive.
Needless to say, I am a loyal client now

28 November 2024
Unprompted review

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